Trudy P Claspill

Hello @pereago When was the last time you accessed that site you created in the past? Was that site hosting a Free subscription of Confluence? If it was and you have not accessed it for an extended period of time, then it may have been deactivated and possibly permanently deleted. Atlassian reserves the right to deactivate…

in Site do Confluence indisponível - Erro Page Unavailable Comment by Trudy P Claspill February 26

Besides playing outside we had a variety of arts & crafts hobbies that we enjoyed. We painted ceramics (mugs, figurines, etc.), created macrame plant hangers and wall hangings, crocheting blankets, and something called tri-chem fabric painting.

in Throwback Thursday: A hobby you loved as a kid #TBT Comment by Trudy P Claspill February 26

Hello @Matt Leatham The example rule did everything based on calendar days, not business days. And it did not factor in any existing gap between the predecessor task end date and the successor task start date. If you implemented the rule as I presented it then the new start date of the successor task should be identical to…

in Jira Automation for Predecessor-Successor Scheduling Shift? Comment by Trudy P Claspill February 26

Hello @Pooja Somashettihally Maheswarappa Welcome to the Atlassian community. Can you provide an example (screen image) showing one such checklist that you are unable to remove? What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left. What do the two lines at…

in how do I customize inbuilt fields of a jira ticket/story. Comment by Trudy P Claspill February 26

I am sorry that your data was not recoverable. I have been reaching out through Community Champion channels to see if there is anything that can be done to more clearly communicate the inactivity limitation for Free subscriptions and provide clarity about the date data will be deleted after deactivation. The inactivity…

in My confluence application has been deactivated. I was on free-tier. How to recover content? Comment by Trudy P Claspill February 26

Hello @pereago Welcome to the Atlassian community. When was the last time you were able to access the content? Have you checked in https://admin.atlassian.com to confirm that your subscription is still active?

in Site do Confluence indisponível - Erro Page Unavailable Comment by Trudy P Claspill February 26

Hello @Matt Leatham Welcome to the Atlassian community. I wrote an article on the topic of adjusting successor/dependent task dates. You may find it useful. Take a look and let me know if you have questions by responding here. Article Link: Updating dependent task's dates when predecessor task date changes

in Jira Automation for Predecessor-Successor Scheduling Shift? Comment by Trudy P Claspill February 26

Hello @David Young Welcome to the Atlassian community. The ultimate authority on whether or not the data can be recovered is Atlassian. This is essentially a licensing issue so you can contact the Licensing support team by completing and submitting the form at this site:…

in My confluence application has been deactivated. I was on free-tier. How to recover content? Comment by Trudy P Claspill February 26

Hello @telstra_mayanktiwari Welcome to the Atlassian community. As an end user you cannot make that type of change. Even for administrators it is not straight forward. Depending on the amount of content you have you may be better off simply copying it from your old space that migrated to your new personal space.

in Reset my personal space after migration Comment by Trudy P Claspill February 26

Hello Chiming in to add some additional clarification to @John Funk 's response and ask some additional questions. To get the Space type (if you don't know how) click on the ... button next to the Space name in the navigation panel on the left. The space type information is the last two lines in the pop-up. Example: Both…

in Newbie stuck due to blockers Comment by Trudy P Claspill February 26

Hello @Ivy Jean Oracion Welcome to the Atlassian community. We are users of our own Confluence instances. We are not the administrators of the Confluence instance you are using. If the Confluence you are using is provided by your company, I recommend that you contact the internal technical support organization at your…

in How can we edit the conference room under Confluence? Need access. Comment by Trudy P Claspill February 25

Thanks @Dave Rosenlund _Trundl_ . I fixed the link in my response.

in Extração Data e Hora da alteração do Status "Em andamento" e "Resolvido" Comment by Trudy P Claspill February 25

Hello @Ally Hao It works in my environment. Can you show us the details of the Send email action? Perhaps there is a non-obvious typo in the text.

in Unable to use {{issue.url.customer}} Comment by Trudy P Claspill February 25

Hello @Laura Revello Archiving issues does not affect storage. The data is still present. The issues are simply removed from the visibility and removed from the index which improves performance related to issue searching and retrieval. You need to first assess what data is actually consuming the space. Is it issue/project…

in Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? Comment by Trudy P Claspill February 25

Thank you for the additional information. The native option for this is Copy Data from one site to another. https://support.atlassian.com/organization-administration/docs/copy-jira-data/ And since it is a Service space you will want to review this information also:…

in Proyect migrations Comment by Trudy P Claspill February 25

Hello @Super Diego When you say "dev" and "prod" are you referring to different Jira Cloud instances? What do you want to move related to the project; work items in the project, configurations, ...? What type of project is it? Click the ... next to the Space name in the navigation on the left and tell us what the last two…

in Proyect migrations Comment by Trudy P Claspill February 25

Interesting!! Thank you for that information! I will double check it when we do a test migration and report back if it is still true.

in Jira DC to Cloud Migration - Proforma in Software projects Comment by Trudy P Claspill February 25

Hello @LSL Welcome to the Atlassian community. What happens when you try? Do you get an error message? Can you provide screen images of what you see?

in Cannot add watcher in team-managed project where i am administrator Comment by Trudy P Claspill February 25

Hello @Jairo Monteiro das Neves This appears to be a duplicate of a post under a different, but similar, user account name. Are both of these posts yours? https://community.atlassian.com/forums/Jira-Service-Management/Extraction-of-the-Date-and-Time-of-Status-Changes-to-In-progress/qaq-p/3197641

in Extração Data e Hora da alteração do Status "Em andamento" e "Resolvido" Comment by Trudy P Claspill February 25

Hello @Jairo Monteiro This appears to be a duplicate of a post under a different, but similar, user account name. Are both of these posts yours? https://community.atlassian.com/forums/Jira-Service-Management/Extra%C3%A7%C3%A3o-Data-e-Hora-da-altera%C3%A7%C3%A3o-do-Status-quot-Em-andamento/qaq-p/3197616

in Extraction of the Date and Time of Status Changes to “In progress” and “Resolved” Comment by Trudy P Claspill February 25

Hello @Cory Emmette Stamm Welcome to the Atlassian community. No, it is not possible to create Teams through a CSV import. You could use the REST API to create Teams. Refer to https://developer.atlassian.com/platform/teams/components/team-public-rest-api/…

in Import Multiple Teams via .CSV File Comment by Trudy P Claspill February 25

Hello @Maria Sørensen Welcome to the Atlassian community. To delete your user account you must not be the last billing admin for an active subscription. If the system is telling you that you are, then those subscriptions need to be either cancelled or another user needs to be designated as the billing admin. To make…

in Cancel accounts Comment by Trudy P Claspill February 25

Hello @Katrina Armstrong Welcome to the Atlassian community. Posting a question as a comment on an Article is not the most effective method to ask the community for help. I recommend that you post your question in the Questions forum for the Atlassian App you are trying to downgrade. You can find the forums per App under…

in How to Downgrade Jira Software from Standard to Free Comment by Trudy P Claspill February 25

Hello @Katrina Armstrong Welcome to the Atlassian community. I see that you added the tag "loom" to your post. Is Loom the product subscription you are trying to downgrade?

in SOS !can't downgrade to free subscriptions. Comment by Trudy P Claspill February 25

Hello @Harald Heinz What is the context of the Automation Rules where you want to use these values? What is the trigger for these rules? Jira has an Updated timestamp that you can access via smart value to find out when an item was last updated, but Jira does not natively keep track of the who made the update in a way that…

in Need to find 2 correct smart values for "last updater" and "SLA breach time" Comment by Trudy P Claspill February 25

Have you gone through the certification learning path available for that exam through the Atlassian Learning site? https://community.atlassian.com/learning/hub/prepare-for-a-certification That includes sample questions.

in what is the meaning of "which is definitely right answer when all option are correct? Comment by Trudy P Claspill February 25

Hello @Tyler DeMoura Welcome to the Atlassian community. There is not an option to pin a Confluence link within a Board/Active Sprints tab. You can add a Confluence link to the Shortcuts tab for a Space. Refer to https://support.atlassian.com/jira-software-cloud/docs/add-edit-or-delete-a-shortcut/ Can you provide more…

in Is it possible to pin or globally favorite a Confluence document within our JIRA sprint board? Comment by Trudy P Claspill February 25

Hello @Maaike Draaisma Welcome to the Atlassian community. To allow unlicensed user to create work items within a Jira Software or Business space I recommend that you look at the Forms functionality: https://support.atlassian.com/jira-software-cloud/docs/collect-information-for-your-team-with-a-form/ That would cover the…

in How to share Jira Work and collect input without extra Licenses? Comment by Trudy P Claspill February 25

Hello @John Phillips Welcome to the Atlassian community. No, it is not possible to change the configuration of the Sprint Burndown to report on anything other than a Sprint. There is already a burndown report for Releases. https://support.atlassian.com/jira-software-cloud/docs/what-is-the-release-burndown-report/ There is…

in Can Jira sprint burndown chart be based on a filter instead of a sprint? Comment by Trudy P Claspill February 25

Thank you for clarifying your dilemma. From what type of Space is the inappropriate work item being retrieved? Click the ... next to the Space name, in the navigation panel on the left, for that work item. What do the last two lines in the pop-up say? It will be something like: Software space Company-managed If it is a…

in jql using status was in () ON "yyyy/mm/dd" not working Comment by Trudy P Claspill February 25

Trudy P Claspill Community Champion

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