Trudy P Claspill Community Champion

Hello @Barbara Shaw With the Premium subscription you can extend the Issue Hierarchy upwards above Epics, creating issue types for whatever you want to call the entities; Features, Initiatives, Themes, Programs. That extended hierarchy is a global setting that would affect any projects that want to include higher level…

Hello @Lucas Ferreira Torres Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? That information is shown at the bottom of the panel on the left. For a Company Managed project you specify the Estimation Statistic in the agile Board Settings. For a Team Managed…

Hola @argenis.leon , Bienvenido a la comunidad de Atlassian. Has llegado a la comunidad de usuarios. Como dice el mensaje, debe comunicarse directamente con el soporte de Atlassian: https://support.atlassian.com/contact/#/ --- Hello, Welcome to the Atlassian community. You have reached the user community. As the message…

Hello @Carlos Ramirez Since you are a Site Admin for a paid Cloud subscription you should be able to open a support case directly with Atlassian to find out if your email has been blacklisted and get that fixed if that is the case: https://support.atlassian.com/contact/#/

Atlassian is releasing updates for the Cloud products on a weekly basis. It is possible that an element in the weekly updates caused the problem. And there could be many other users having the problem who have not posted about it on the community. Since I don't know the root cause of the problem I can't speculate on how…

Hello @Ayush Lawania In the JQL you would compare the Due Date field to a number of days. Do you want to find the items that are due in exactly 30 days, 60 days, and 90 days from today, or do you need to find the items due between now and 30 days from now, between 30 and 60 days from now, and between 60 and 90 days from…

Hello @Benjamin McClure The dropdown Epic quick filter is available only on boards for Team Managed projects at this time. There is a change request to add that to Company Managed boards: https://jira.atlassian.com/browse/JSWCLOUD-6949 The other alternative is to manually create Quick Filters for each Epic or to look for a…

It is not only 2 users. I have seen a total of 4 users post about this in the community so far. Other users who have seen the problem on a paid subscription may have opened an Atlassian support case rather than post in the community. I don't have answers to your other two questions. You may be able to get more information…

Can you confirm that the user has logged in to Confluence at least once? Are there restrictions placed on the parent page of the one you are trying to change?

いいえ、フィルターを使用して列の表示を制御することはできません。 列には、アイテムの利用可能なステータス値が表示されます。 Jira 製品の設計では、アイテムがあるステータスから別のステータスに進み、さらに別のステータスに進み、列間を移動することが期待されています。たとえば、作業がまだ開始されていない場合、項目は「To Do」として始まります。その後、作業が開始されると、ステータスが「進行中」に変わります。そして作業が完了するとステータスが「完了」に変わります。 それがステータスフィールドの使い方ですか?そうでない場合、アイテムのステータスは何を表しますか?おそらく、現在ステータスフィールドに入力している情報には別の解決策があるでしょう。…

I am glad to help. If your issue has been solved with the help of my responses, please consider marking the Answer as Accepted.

Make another screen that has only the Comment field on it. Add that screen to the workflow transition from "todo" to "cancle" If my replies have helped you solve your problem, please consider marking the Answer as Accepted to help other users find posts with validated solutions.

sorry, what do you mean? each tasks has multiple subtasks. Can you share with us a screen image of one of those issues, displaying the issue details and showing that it has subtasks? Example: I have not seen any change in my Jira Cloud instance that would account for this. But if it is caused by a new release the roll out…

Are you working with a Software project or a Business/Work Management project? A Software project will say "Software Project" below the project name at the top of the panel on the left. For such a project if you have added the built in Story point estimate field, and if you turn on the Estimation feature (under Project…

Atlassian is working to bring the handling of parent/child relationships into alignment between Team and Company Managed projects. Here are some of the articles they have published. https://community.atlassian.com/t5/Jira-articles/Upcoming-Rename-epics-in-your-company-managed-projects/ba-p/1874726…

@Sanjay Santhoshkumar The Lookup Issues action is not available for self-hosted Jira instances.

Hello @Melody KirkWagner You need to use a Scheduled trigger. You can add a JQL statement to the trigger to select the issues you want. I would advise you to add the the JQL criteria to select issues in specified starting statuses and ensure that there is actually a valid transition between those statuses and "At Risk".…

I have installed Tempo Timesheets on my own system, set up a couple of Accounts, and created the same automation rule. I am not encountering any errors and the Account information is being copied to the subtasks correctly. Would you please try creating a new rule from scratch with the same steps, disabling or deleting the…

No. That Roadmap option that you see there is only the Basic Roadmaps functionality. Customizing the dates used is only available as part of the Advanced Roadmaps functionality which is only available for roadmaps that you create through the Plans menu option.

Hello @Jamie Adler This problem has been reported in a few other posts also. I have tagged your post to raise it to the attention of the Atlassian Team. One of them will reach out to you.

For the type of the Account field: - do you type in text or do you get a list of values to select from? - if it is a list for selection, can you select more than one value?

Hello @Geborne Martenz I have the same experience as you do. I've opened a support ticket with Atlassian to ask about this.

Olá @Rosana Bandeira , Bem-vindo à comunidade da Atlassian. Você configurou o projeto para permitir que os clientes compartilhem problemas? Essa opção está em Configurações do projeto > Permissões do cliente > Compartilhamento do cliente --- Hello, Have you configured the project to allow Customers to share issues? That…

Hello @Nikki Hylton Can you show us a screen image for CMSUAT-31 showing the Linked Issues section? Can you also show us an image of the components in your automation rule (the part that displays to the left as a tree)? I think one thing you probably need to do is replace the Lookup Issue action for a Branch / For Related…

Can you show the details for what you selected for setting the field in the Edit step? Did you choose Copy from Trigger Issue or Copy from Parent Issue? Try the other one (Trigger or Parent) to see if that makes a difference. It shouldn't make a difference. I tried both and the worked. Can you confirm these are issues in a…

Hm, this is a puzzler. Can you show the details for the Edit Issue step in your automation rule? When you go to the list for selecting fields to edit do you find more than one field named Account?

Are you able to edit the Account field directly in the subtasks when they are in the Done status? On the For Sub-tasks step do you have this box checked or unchecked?

Can you share a screen image of GRNPROD-3597 showing the Subtasks section showing the issue keys for that issue's subtasks? Can you share a screen image of GRNPROD-4781 showing that the Account field is present and editable? Who is the Actor for the rule? Does that Actor have adequate permissions in the GRNPROD project to…

If you see this ^^ that confirms that you are running the Premium subscription. It seems like the documentation is a little unclear. You need to select your Plan first. Then you should see a ... button next to your Plan name. That is the Plan Settings button. Click that button and select Configure. Then you should see the…

Does the Account field exist in the subtask issues and is the field present on the Edit screen for that issue type?