Trudy P Claspill Community Champion

You don't have to have a third party app for this. That type of roll up can be done with Automation Rules. If the rule is not doing what you expect, please show us the details of your rule. Also tell us what it did or didn't do that failed to meet your expectations. Lastly show us the details of the rule's Audit Log entry…

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left. I see in your second image that the card shows a green check mark on it. That is typically an indication that the Resolution field has been set which should only happen when an…

Hello @Yasmine If you use Link Issue > Create Linked Issue, then you are creating an issue that is generically linked to the source issue. That is not the same as creating a child issue under an Epic. The area you have highlighted will contain the Epic key only when the issue is a child of an Epic. There are multiple ways…

Where is the issue reporter's department information stored?

That suggests that the change is being made by... - a person logged in a Product Bugs - an API call, possibly from an integrated product - another automated process like a script somewhere in your customizations. What is the email associated with the Product Bugs user? That might give you some additional clue about the…

Just did some experimenting with this. If your custom field (i.e. T-shirt Size) is a selection list then you need to use issue.T-shirt Size.value to get the text value displayed in the field. If the number field you are trying to set has no value in it yet, not even 0, then this doesn't work. {{issue.T-shirt…

You haven't quite got it. 1. You would create a separate Lookup Table for each custom field. Each table would have a mapping of the values for just one of your custom fields. 2. Each Lookup Table you create gets a name. Let us say you name the T-shirt Size table "tshirtSize". Then to get the value for one of the keys in…

You're welcome! If your question has been addressed satisfactorily, please consider marking the Answer as Accepted.

So, the output shown from Rule Executions indicates there were several rules run against that particular issue 2 months ago. Is this an issue that had its Priority change by Product Bugs? If so did the date of that change coincide with the execution of these rules?

Please provide a screen image of your rule and screen images showing the details of each step. There is something in the details of the steps you created that is causing the error. I don't get that error when I create the same rule.

You do not need a JQL in the Schedule trigger to create new issue on a scheduled basis. Please try creating a new rule with the simple method I outlined (shown below). Do not include a JQL in the trigger. Show us the details of each step in the rule. If you get an error message trying to publish the rule, show us a screen…

@Don Sizemore Can you try the simpler method again and provide this additional information: 1. Are you using a JQL in your trigger? 2. Show the details of the steps for creating the new parent issue and the subtasks. 3. Show the error message you said you were getting about being required to "add fields". Do your subtasks…

Rule Executions is not a field you add to the issue types. It displays automatically. I have not worked with any of those apps, so I don't have any direct experience that would tell me if they require a specific user account for their integrations with Jira. If you go to User Management is the Product Bugs user listed…

@Don Sizemore Welcome to the Atlassian community. Please show us the complete automation rule you have created. Did you try to implement the simpler solution that I showed in my last reply? That doesn't require typing in any values.

@Alicia Simon Were you able to complete your automation rule successfully?

Hello @Nichole Behling I have seen multiple posts in the Jira communities of users having similar problems, and none of the standard causes proved to be true. Do you happen to have multiple scrum boards referencing the same issues? In most of the other posts the user has been encouraged to contact Atlassian support…

Hello @Noah Hofmann There is a change request about that to which you can add your vote/comments: https://jira.atlassian.com/browse/JWMCLOUD-127

Hello @Jordan Trinklein Here are a few things you can check. Click on the Rule Executions field (in the Details panel when viewing issue details) on one of these issues to see if the execution of an Automation Rule might be responsible for this change. Do you have any third party apps installed? Review the vendor…

Hello @Samir Moubarak Jira allows you to export issue information from the Advanced Issue Search screen to a CSV file. This does not export the issue history information, just the current issue information. You can learn more about that export function here:…

Hola @Noelí Fusco Es posible suscribirse al producto Confluence y especificar un límite en el número máximo de licencias de usuario por las que desea pagar. Eso generalmente se hace cuando la empresa elige pagar anualmente. Si elige pagar mensualmente, puede optar por no especificar la cantidad máxima de licencias de…

I tried to learn Spanish in school. We had a couple of students from Panama who spoke Spanish natively. When they spoke "naturally" I found that I could not keep up with the speed at which they spoke. I jokingly say that I speak "ballet French". I take ballet classes, and the terminology is in French, so I know French…

Hello @Frank I have not used it myself, but I have seen other posts similar to this where the suggestion was to use the Lookup Table action 

Hello @Marlon Crevelaro Welcome to the Atlassian community! That "include" function applies only to including time tracking from Subtask type issues in their parent issues. You can look at using third party apps, as suggested by @Markus Fredén . You could also look at using an Automation Rule to sum up the time logged on…

@Christian Scharrer There is not support for nesting filters like that in native JQL. And note that "issueFunction in linkedIssuesOf" suggested by @Markus Fredén is not native Jira functionality. That is available only if you have the appropriate third party app installed; i.e. Adaptavist Enhanced Search or Adaptavist…

Hello @BenWade First, it is not obvious that the person assigned to an Epic will also do all the work under the Epic. Epics are often large pieces of work that can take a longer period of time to complete and may have many people contributing to the work needed to complete the Epic. Second, addressing why your rule says…

Hello @Eduard Maul Welcome to the Atlassian community! Can you tell provide a link to the document where it says you can invite groups? Can you provide a screen image of what you see when trying to invite roups? Are you working with a Team Managed project or a Company Managed project?

Hello @Madhav Dube Please share the details of the actual call you are making to the API. What payload are you sending with the API call?

If the Labels field has no value at all, it will be included. If the Labels field has "Hardware", then it will be excluded, regardless of whether or not it has other values in it. If the Labels field has other values in it, and "Hardware" is not one of those values, it will be included.

Given the parameters of your scenario, native JQL capabilities are not able to meet your requirement. The issueLinkType field will let you search for issues that have links to other issues using a particular Link Type, but will not let you also constrain that by specify the linked issues have to be in a specific project.…

Hello @Divya Srirangam You appear to have a rule that does what was asked - increments a fields when a transition is made. It sounds like you also may have a problem with your rule(s) that the field is getting reset to zero. And you also made this statement: But in the below screenshot, it indicates some error which we…