Trudy P Claspill Community Champion

Hello @Yash Pradhan That sounds like a.sepatate topic from your original question. Please start a new post for that. If my or @John Funk 's answer satisfactorily addressed your original question, pleas consider marking the Answer as Accepted to help other users find posts with validated solutions.

Can you share the resolution, to help others learn from your experience?

A person who is listed as an Administrator for the board, or the Project Administrator should be able to change the setting.

Hello @[deleted] You can use the Share option for a ticket within the Service Management portal, or add the Vice President as a Request Participant on the ticket, from the issue details view that Agents can see. That will give the VP access to see the issue in the Service Management portal.

Hello @Phil Mizzi You have posted your question in the forum for the Jira Service Management product, but those projects don't automatically have agile boards associated with them. Did you manually create a board, or are you actually working with a Jira Software or Work Management project? A Software project will have…

Hello @Jared Fusedale Are you working with a Team Managed project or Company Managed project? That information will show at the bottom of the panel on the left when you are viewing the project. What your team members see may be affected by the permissions they have been granted, which can depend on the type of project you…

Hello @Jared Fusedale Can you provide screen images showing the issue on the Board view and absent from the List view? Do you have any filters activated for the view?

Hello @Brent Welcome to the Atlassian community! Based on the hints in your post, I believe you are working with Jira Cloud, with a Team Managed Software project. Let's confirm that. Is your URL for Jira similar to the following? https://<something>.atlassian.net If so, you are working with Jira Cloud. When you are viewing…

For the links you create between issues in project A and project B, do you use a link type between A and B that you use in project A only to link to project B? For example if you create links that project A issues are Blocked By issues in Project B, do you ever use Blocked By to create a link between a project A issues and…

@Derek Knudsen I have confirmed with the Atlassian team that the product is working as expected. The self-reflecting transitions is the only method for "enforcing" a newly Required field on pre-existing issues in the event of any field being edited for that issue. You can execute a search for issues where the newly…

Hello @Natálie Is this the same question you are asking in your other post here: https://community.atlassian.com/t5/Jira-Service-Management/Email-change/qaq-p/2404662

Yes, just change the endpoint from "2" to "3". In most cases the payload won't change but you could double check that against the documentation. Take a look at the other Answer to your post also. Confirm that you don't have an Automation Rule changing the Assignee after issue creation is completed. And try omitting the…

Hello @Yetunde Adefaye Welcome to the Atlassian community! Are you workin with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left when you view the kanban board. You can use the Advanced Issue Search screen to search for issues in the Statuses mapped to…

Hello @Mariana Pieslak Welcome to the Atlassian community! You can't do that. A given status can be mapped to one and only one column in a given board. Can you provide more information about your use case? Perhaps we can suggest an alternative solution.

According to the images you provided, Jira has determined that there was no value for the Story point estimate field in the standard level issues assigned to the sprint when it started. Notice that the first dot is at 0 in both charts and then there is multiple increases after the start of the sprint. If you hover over the…

Can you be more specific about what you mean by "random" change? The Atlassian change would've have changed the Epic Name display to now display the Summary field of the Epic. That is not a random change. Is that the change you are seeing? If not can you provide a screen image example of where you are seeing the new value…

You are not getting a guideline in the burndown chart because your sprint has 0 points when you start it. I was able to replicate that behavior in my system. This seems to be an inconsistency with the two charts. If you start your sprint with 0 for the Estimation value, then add estimation value after starting the sprint,…

I missed the part about wanting to allow the users to otherwise create issue in the destination project, just blocking the creation through the Create Linked Issue option.

This old post discusses this topic: https://community.atlassian.com/t5/Jira-questions/How-can-I-prevent-uses-from-linking-an-issue-in-one-project-to/qaq-p/627979

Yes, I said that first thing in my initial response: A Jira Administrator can use the External System Import feature to import an issue from a CSV file, explicitly setting the imported issue's key value to CLS-1000. 

You get a guildeline in the burnup chart but not the burndown chart, and you are looking at the same sprint in both charts? Can you provide screen images of both charts for a given sprint?

Are you a Jira Administrator? Did you access the External System Import option available to Jira Administrators under the Jira Settings > System option? This can be done only by a Jira Administrator using the External System Import option.

Are you a Jira Administrator? Did you access the External System Import option available to Jira Administrators under the Jira Settings > System option? What did you do in the field mapping screen of the CSV import? You have to map the key column to the Issue key field under the Issue Fields list.

I missed that you want to see the Priority on that date, but otherwise my answer is basically the same. Filter results are going to show you current information, not historic information. You could use the CHANGED operator against the Priority field to find the issue that have and the issues that have not changed the value…

Is there a reason you are using v2 rather than v3? Are you able to create an issue in this project through the UI and have the Assignee set to Unassigned?

Hello @VMinh Welcome to the Atlassian community. The results/output of filters are designed to give you the current information for issues that meet your criteria. The Status value displayed in filter results will always be the current Status value. If you want to display the Status value from a particular date you would…

I have not tried forcing an issue key set/bump while creating an issue via the API. Give it a try and see what happens! 

Hello @Emerico Vespucci A Jira Administrator can use the External System Import feature to import an issue from a CSV file, explicitly setting the imported issue's key value to CLS-1000. That will cause the next issue created in the project after that to get the key CLS-1001.

Hello @V V S N Sudheer Vissa Welcome to the Atlassian community! Are you using Jira Service Management and Jira Work Management on one self-hosted system? Are you wanting to migrate the Jira Work Management projects to the Cloud environment?

Hello @Yash Pradhan Are you working with issues in a Company Managed project or a Team Managed project? When you say "a certain stage" do you mean a Status (i.e. issues where the status is changed to Done)? With a Company Managed project it is possible to make issues non-editable when they are in one or more specified…