Trudy P Claspill Community Champion

Hello @Angie Villarreal-Midence Is the custom field a User Picker field or a text field?

Have the Admin role or permission does not inherently give you the Delete Issue permission. You need to have the Delete Issue permission for a specific project to be able to delete the issues in it. Are you trying to delete an issue in a Team Managed project or a Company Managed project? That information will display for…

Hello @tomgross.com Question 1: Users are not automatically added to the Internal directory when AD is hooked up. Users should exist in only one User Directory. If you have an integration with AD, the users don't need to exist in the Internal directory and Jira will not make a copy of them there. Question 2: Have your…

Hello @Vineet.Kotian The option to manually trigger automations is under the Actions button. If there are any manual trigger automations available they will be listed there.

Hello @Phil Bustin For what do you want to search? You can use the View all issues screen (formerly the Advanced Issue Search screen) under the Filters menu to search for issues. There you can search for issues across all project simply by not entering any constraining criteria for Project.

Hello @Natalia Mojica Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? That information will display at the bottom of the panel on the left. With Team Managed projects there is only one board created and attached to the project. You can't attach additional boards…

Can you provide a fuller explanation of the use case with sample data, and the updated version of the rule that you have currently?

Hello @Elif Alverson You have not selected the correct branch option. Notice the description of that branch. It works when the trigger issue is an Epic. Your trigger issue is the child issue of an Epic. Do you expect to update more than one sibling issue? To access the trigger issue's siblings you could use the Related…

Hello @Alexander Valentine Welcome to the Atlassian Community. Are you working with Jira Cloud or Jira Server/Data Center? If the Jira system is saying that you don't have permissions to delete the issue, then it is probable that the permission have not been updated correctly. We would need information about what changes…

Hello @Marc HINTON Welcome to the Atlassian community. There is no native method other than the built in Velocity report to extract Velocity information. You will have to utilize a third party app.

You will need to set the field using the smart value for the created issue key. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue-- When you have the Create Issue action in your rule you can reference information in the created issue using the {{createdIssue}} smart value the same…

Hello @Jessica Malenfant Welcome to the Atlassian community. Is the Service Desk project a Company Managed project or a Team Managed project? Do you have the Manage Sprints permission in the Service Desk project? You will need that to manage sprints in a board where the filter includes the Service Desk project. Can you…

Hello @Isbeth Almontes You can manage Notifications for Jira Software projects to send emails when a Comment is added to the issue. Assuming that your requester is recorded in the Reporter field then you would configure the notification to send email to the Reporter. This is an example of a Notification Scheme used with a…

Hello @Carol V. Your smart value is referencing the Description field. If you want to include the Summary of the parent issue then you need to reference the summary field. I would also suggest using the {{triggerIssue}} object for clarity that you want the Summary from the issue that triggered the rule.…

Hello @Michael Ballenger That is expected behavior. You cannot skip levels when you are wanting a parent/child relationship between issues. If you want the Workstream issue in between the Epic and Initiative issues, then Epics can be made children only of Workstreams, and only Workstreams can be made children of…

Hello @Eoin Sode Welcome to the Atlassian community. If you want to make the Protocol issue a child of the new Study issue then the Link Issue action is not the right action to use. You would need an action to update the Protocol issue Epic Link field with the issue key of the Most Recently Created Issue. You would not use…

Hola @Paola Tolosa , En lugar de agregar a una publicación que tiene casi un año, comience su propia pregunta nueva. Proporcione los detalles como el alojamiento y el tipo de proyecto que está utilizando. Si experimenta un problema en el que hacer un cambio de nombre o cerrar un sprint en un tablero afecta un sprint en…

When a sprint is closed all "done" issue are indeed removed from the board. By closing the sprint you are telling Jira that you no longer need to see those issues on the board unless you have added the incomplete issues to another active sprint.

In the backend all date/times are stored as UTC. This is to avoid any confusion and need for the user to convert dates and times. What you see in the UI is an automatic conversion of that UTC to the timezone you have set in your Atlassian Account Profile. You should not have to apply any timezone function to now. The UI…

What are you trying to accomplish by applying a timezone conversion when setting the field value?

Hello @Frank David Addae Welcome to the Atlassian community. If you want to reopen a closed sprint go to the Reports option for you board. Select the Sprint related report. In that report select the closed sprint. You should see a ... button in that report. If you click that button you should see a "Reopen" option. Here is…

Hello @Cristina Carrillo What is your personal time zone setting in your Atlassian Account profile?

I'm sorry, I'm still not quite grasping your question. The Lookup Issues action uses JQL to retrieve issues, just like you would use in the issue search screen. You can incorporate smart values into the JQL to leverage information available within the rule where the action is used. What you can use for the JQL in the…

@Mike Buma Though you don't have screen images can you provide an example from memory of what one of the changed values was before and after the change? On what screen are you seeing the change? Have you confirmed that it is not the change I mentioned that Atlassian is rolling out, to stop using Epic Name values and…

Hello @Marc Hartje First confirm the following: 1. The Notification Helper indicates that Jira is configured to try to send notifications to the affected people. 2. The users have not changed their Email Settings such that the emails are being blocked. 3. The emails are not going to the users' spam/junk email folder. If…

Hello @baqir.ali Welcome to the Atlassian community. Jira does not natively provide a method to query for the amount a time a user has logged during a given time period. Are you willing to consider getting a third party app to achieve your requirement?

Adding to this... With the Sprints feature enabled the board will show only issues that are in Active Sprints. It won't show issue that are in the Backlog nor issues that are in Planned Sprints that have not been started.

Hello @Mee Soo Try using the Log action to print to the Audit Log the two values you are comparing to confirm what is actually being compared.

You will need to contact the support team for the vendor of the app. You can find their contact information on the support tab of their Marketplace listing. https://marketplace.atlassian.com/apps/1228207/move-and-organize-for-jira?hosting=cloud&tab=support

i don't understand your question. Will what thing still be under "issues"?