Trudy P Claspill

Here is an example of what is available with only Jira native functionality for output of an issue and the issues linked to it, via the Search Work Items feature. The main item (CS-252) and each item linked to it are displayed as separate rows in the JQL results output. You can add more columns to the results display to…

in How can I show "Linked work items" in JQL or a report Comment by Trudy P Claspill March 14

Hello @mr john Welcome to the Atlassian community. Please refer to the reply I provided for information on what is possible with native functionality.

in How can I show "Linked work items" in JQL or a report Comment by Trudy P Claspill March 14

I also found this information through the Technical Support site https://support.atlassian.com/contact/#

in I want to delete my account and Atlassian isn't letting me Comment by Trudy P Claspill March 14

Hello @tylerlares93 I have not had a Loom subscription before, so I have not been through your exact experience. I did find this KB on downgrading or canceling a Loom subscription. https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/ I also found this article on "delete your Loom account".…

in I want to delete my account and Atlassian isn't letting me Comment by Trudy P Claspill March 14

Obrigado pelo esclarecimento. Com a funcionalidade nativa do Jira, não é possível impedir que o usuário selecione uma Epic de outro projeto se você estiver trabalhando com tickets em projetos gerenciados pela empresa. * Para projetos gerenciados pela equipe, os itens não podem ser filhos de Epics em outros projetos.…

in Selecionar o Pai no Formulário de Projetos do Jira Software Nuvem Comment by Trudy P Claspill March 14

Hello @Raj Reddy That is not possible with only native Jira functionality. JQL results are not capable of showing the information for an item and the items linked to it in one row. You could construct a query that would show the item and the items linked to it as separate rows. That query would be: key={a single issue key}…

in How can I show "Linked work items" in JQL or a report Comment by Trudy P Claspill March 14

Hello @Kenny Tanaka When asking for help with an Automation Rule context is quite important. Can you please share with us screen images showing your entire rule? With that information we can try the same scenario in our own environments also to see if it replicates. Can you also provide a screen image of where you are…

in Form deletes itself after automation? Comment by Trudy P Claspill March 13

I have exhausted all my ideas. Have you seen the problem recur or was it a one-off? To get additional help at this point I recommend opening a support case directly with Atlassian.

in Comment posted under my account, but I did not post it Comment by Trudy P Claspill March 13

Hello @Chelsea Learned Welcome to the Atlassian community. Your post tags indicate you are using a Free subscription. Is that correct? If you are using a paid subscription I suggest you open a support case directly with Atlassian. If you are using a free subscription you will not be able to open a support case, but I can…

in Confluence Still Down? KB Unreachable with "Error occurred during template rendering" Comment by Trudy P Claspill March 13

@Patrick Dooley Welcome to the Atlassian community. On a side note, the tags for you post indicate you are using Jira Cloud. Contrary to that the image you provided is from a Jira Data Center instance. If you click on the Help > About Jira option in Jira and see a 3-part version number like 10.3.5 then you are using Jira…

in Find all JIRA issues where 'Type' is set to a certain value? Comment by Trudy P Claspill March 13

Qual é a chave do projeto "AGTQAC - ROTEIROS 2"? Qual é a chave do projeto na chave do ticket recém-criado? Quando uso um formulário para criar um novo ticket no projeto X e seleciono um Epic do projeto Y como item pai desse novo ticket, o novo ticket ainda é criado no projeto X. Ele aparece no Epic do projeto Y como um…

in Selecionar o Pai no Formulário de Projetos do Jira Software Nuvem Comment by Trudy P Claspill March 13

Hello @Wendy Walker Welcome to the Atlassian community. Your question has been posted in the Jira Questions forum. Does this have anything to do with Jira or is it entirely about Trello? If it is just about Trello I'll move it to the Trello Questions forum. When you say "no one has been able to add me to the Trello board",…

in struggling to get on Trello and set up with my colleague's board Comment by Trudy P Claspill March 13

Hello @Rafał Skrzeczkowski Please provide more details. What endpoint are you using? What parameters and payload are you providing?

in Problem with api endpoint Comment by Trudy P Claspill March 13

Olá @Barbara Martins , Esta parece ser uma pergunta diferente da sua pergunta original sobre filtrar os itens selecionáveis no campo Pai. Um formulário em um projeto de software deve especificar o tipo de ticket que será criado a partir dele. E um formulário está associado a um projeto. O envio do formulário deve criar o…

in Selecionar o Pai no Formulário de Projetos do Jira Software Nuvem Comment by Trudy P Claspill March 13

Hola @Sergio Daniel Caballero , Bienvenido/a a la comunidad de Atlassian. ¿Qué sucede cuando intentas acceder a los Espacios? ¿Qué mensaje de error recibes? ¿Podrías proporcionar un ejemplo de la URL a la que intentas acceder? ¿Hay otras personas con acceso de administrador de la aplicación Jira en tu instancia? ¿Puedes…

in Desapareció todos los proyectos de Jira Comment by Trudy P Claspill March 13

Hello @hq Welcome to the Atlassian community. When did you cancel your subscriptions? It can take some time for Atlassian to fully process cancellation requests. After requesting cancellation your subscriptions remain active until the next billing date. Then they are put into an Inactive state. The data is held for a…

in Delete Account Comment by Trudy P Claspill March 13

Olá @Barbara Martins ! Isso não é possível no momento. Existe uma solicitação de alteração aberta para essa funcionalidade. https://jira.atlassian.com/browse/JRACLOUD-82591 --- Hello That is not possible at this time. There is an open change request for that capability. https://jira.atlassian.com/browse/JRACLOUD-82591…

in Selecionar o Pai no Formulário de Projetos do Jira Software Nuvem Comment by Trudy P Claspill March 13

Hello @Wrangle & Plot Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

in How can I resolve a signup issue regarding my Jira site? Comment by Trudy P Claspill March 13

Hello Benjamin, Depends on how you want your view presented. Plans is the only native feature that includes a graphical representation of dependencies between work items. That is the one specific thing you mentioned. "good view" and "where everything is" and "etc." are a bit too undefined for me to make suggestions. ;-)…

in How do you create a plan view for a single epic? Comment by Trudy P Claspill March 12

* When you are in the Financer field and somebody makes a comment, you received the email notification, correct? * Were you in any other field in the issue linked to the Comment notification, like Reporter, Assignee, Watcher, or Request Participants? * It is the field named "Financer" that contains the users who are not…

in Add comment email notification for approvers Comment by Trudy P Claspill March 12

Hello @Mallika Bannaravuri Welcome to the Atlassian community. You can provide feedback about the learning courses by submitting the information here: https://support.atlassian.com/contact/#/?inquiry_category=training&reason=course-or-training&training_topic=post-purchase-questions&support_type=customer

in Not able to complete Maintain users and their access in an organization course in My Learning Comment by Trudy P Claspill March 12

Hello @Benjamin Peikes If you want to use the native Plans features, that is one way to do it. It is the simplest way also.

in How do you create a plan view for a single epic? Comment by Trudy P Claspill March 12

Hello @Nadica Petkovska Welcome to the Atlassian community. It can take some time for Atlassian to fully process the subscription cancellation request. First the subscription is set to Inactive. The data is held for a period of time so that you reactivate it if you change your mind. At the end of that period then Atlassian…

in Request to delete Atlassian/Jira account Comment by Trudy P Claspill March 12

I am running out of ideas. :-( Can you check System Webhooks to see if there are any webhooks that may have been triggered? <yourBaseUrl>/plugins/servlet/webhooks

in Comment posted under my account, but I did not post it Comment by Trudy P Claspill March 12

Let me see if I understand the flow of events: 1. You transitioned AAA-1 to Done 2. In AAA-2 within moments a comment appears with a link to AAA-1 and a message that it was transitioned to Done, with you as the author of the comment. You said there is currently no link between AAA-1 and AAA-2. Did you check the issue…

in Comment posted under my account, but I did not post it Comment by Trudy P Claspill March 12

Hello @Венера Welcome to the Atlassian community. Referencing this KB: How to copy Assets fields when closing issues by using Automation for Jira If it is a single value field then you should be able to set the Assets Object field during the Create Issue action using JSON code; { "fields": { "customfield_13602": {…

in How to copy Assets (Insight) field value to another issue via Automation for Jira? Comment by Trudy P Claspill March 12

Hello @Harshveer Kaur Regarding your question about a read-only profile for JSM take a look at my answer on a similar question here: https://community.atlassian.com/forums/Jira-Service-Management/Does-JSM-Read-Only-profile-require-licence-and-we-need-to-pay/qaq-p/3204740#

in Access Profile creation with JSM Read only access and confluence read/write. Comment by Trudy P Claspill March 12

Thank you for that additional information. Because the users receive other updates from Jira then that confirms the problem is not their email addresses being blacklisted. Are notifications set to notify the users in the Financer group for any other types of events? Do the user who don't receive emails from this specific…

in Add comment email notification for approvers Comment by Trudy P Claspill March 12

Hello @Eitzaz Haider If you have only the JSM app, then the only Space type available to you would be Service. To have access to create Business or Software Spaces you must have the Jira app. With the Jira app you get access to both types of Spaces even if you don't use both types. If you don't maintain your license for…

in Atlassian Products Confusion Comment by Trudy P Claspill March 12

Hello For a saved filter you can set the preferred fields for the filter by clicking on the Configure Columns button, then the Filter tab, and specifying the fields you want. You then need to make some small change to your filter, like changing the sort order from ASC to DESC, re-execute your filter search, and then Save…

in Excel Export filter fields Comment by Trudy P Claspill March 12

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