Trudy P Claspill Community Champion

Do you ever set the Organization field to more than one value? What process are you using to set the Organization field when the issue is created? Do you ever change the Organization field later? Do you need to send the message as an actual separate email, or could you just post it as a comment to the customer on the…

Do you have any third party apps/plugins added to your system that extend the capabilities of workflow customization?

Is the limit applied to the Organization specified in the ticket or the reporter of the ticket? Are there any other conditions to apply to the limit, like only count unresolved tickets? What information do you want to include in the email? Does it need to include information about the other tickets?

Hello @Geethanjali S J Exactly how did you configure the custom field timestamp and how are you setting its value?

Hello @MB Welcome to the Atlassian community. Based on the cross-project release documentation, I believe the answer is no, you can't convert a release in a project to a cross-project release.

Hello @Oluwaseun Adedeji Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left when you are viewing the project. The method for editing workflows depends on the project type. Can you provide a screen image of the Columns page for your…

Hello @Ivan Welcome to the Atlassian community. We need more details about your use case. What type of project contains the issues? Is it a Software project, Service Management project, or Work Management project? You can find that information in the Type column on the Projects > View All Projects page. You mentioned you…

Hello @HF Welcome to the Atlassian community. What type of backup method did you use? There are basically two methods for migrating Confluence content from a Server/Data Center instance to Cloud: 1. The Confluence Cloud Migration Assistant: this is an app that runs on your self hosted instance and copies the information to…

Hello @[deleted] Welcome to the Atlassian community. I'm not sure that I understand your question. Can you provide more information? Are you working with Jira Cloud or Jira Server/DC? Are you talking about an Automation Rule? If so, is the rule not running as you expect it to? Is it not running at all, or getting an error,…

Hello @Akim Boukhelif Is there a reason that you would not do all of this simply in a Jira Software project, using Epics to track the main features and creating stories/tasks under those Epics for the development work, managed in sprints?

Hola @Víctor Hugo Ortega Tenorio Definitivamente esto es posible con una regla de automatización. ¿Has intentado construir la regla? ¿No funciona como esperabas? ¿Tiene preguntas sobre la regla que ha construido? Si es así, muéstrenos la regla y haga sus preguntas específicas. Si no ha intentado construir la regla, ¿por…

Hello @[deleted] Welcome to the Atlassian community. Do you have the Backlog option enabled for the project? Do you see the Backlog option in the panel on the left? If so, click on that option. In the Backlog view you will see the issue divided into two list groups; one labeled Board (at the top) and one labeled Backlog…

Hello @Avrohom Yisroel Silver There are two ways you might do that. Method 1: * Enable the Backlog view for the board. * On the Backlog view, enable the display of the Epics Panel. * Within the Epics Panel, drag and drop the Epics into the order that you want. This changes the Rank of the Epics (like you would change the…

Hello @Gal Fatal To be clear, are you talking about the generic issue linking functionality, or are you talking about the types of issues that can be created as Child issues under an Epic? At this time there is no native method to limit the types of issues that can be selected in the generic issue linking feature. Nor is…

There likely would be additional cost for use of a third party app. You would want to look at apps that extend JQL capabilities. Here is an appropriate Atlassian Marketplace search to get you started. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql One that I have used before is Adaptavist's…

Hello @David Vermeir Do note that if you have created a custom issue type and added it to the same level as Epic, Jira will not apply the Epic functionality to that new issue type. It won't appear in the Epic panel. The automatic board filters and swimlanes based on Epic won't see that custom issue type as an Epic.…

Have you tried using the Field Value Changed trigger for the Attachment field? What information are you trying to send in the email?

Hola @m.a.gonzalez.calero , ¿Puede proporcionar más detalles sobre su caso de uso? No estoy seguro de entendernos completamente. Quizás pueda explicarnos las acciones que tomaría cuando desee que el campo sea obligatorio. Para un proyecto administrado por la empresa, es posible hacer que un campo sea obligatorio durante un…

Hello @Andy Keyworth The reference material you found applies only to Jira Cloud, not to Jira Server/DC. I am still looking for information about how to detect that Attachments have been added or removed in a Jira Server/DC environment.

Hello @Dd First, the native issue hierarchy of Jira does not support Tasks being child issue of Stories because they both belong to the "standard" issue type level. Epic |-- standard issue type level (i.e. Story, Task, Bug) |-- subtask issue type level So, what are you doing in Jira to indicate that a Task is a "child" of…

Hello @Jason Hunter If you are trying to use curl for this, then you must already have the URL for the Jira instance, correct? And by "Jira Cloud" you do mean the Software As A Service product hosted by Atlassian, where Atlassian manages all the Jira product updates, correct? You don't mean simply a Jira instance hosted on…

Hello @Giulia Carletto There is not a native filter function that will let you select issues based on the issues having been in a particular status more than once. You could use a custom field to count the number of times an issue is transitioned to a specified status, and then filter based on the custom field. You would…

Hello @Preeti Rajasekharan With native Jira functionality to get the subtasks of an issue you use the filter: parent=<issue key of parent> If you want to get the child issues of multiple issues you use the filter: parent in (<comma separated list of issue keys of parent issues>) What you want is the ability to get the…

I'm sorry, I don't have any experience with Big Picture so I am not able to advise you how to fix this. For future reference if your question concerns functionality provided by a third party app, it is help if you mention that in your original post to give more context to your question.

Hello @백재현/DevOps My suggestion was not to use a Condition to check if the trigger issue project was Team Managed or Company Managed. My suggestion was to use a Condition to check if the Project field of the trigger issue indicates it is from the specific Team Managed project that you want to exclude:

Hello @Pieter Wouter Hartog I don't think that you can use the Application Tunnel for that purpose. On a response in this post asking if the Application Tunnel can be used for web requests, an Atlassian Team member has responded that you need to open a port on your internal system to allow the HTTPS request to come in from…

@Ankush Das @Kristian Walker _Adaptavist_ answered that question: ScriptRunner for Jira cloud can display custom HTML, CSS and Javascript, which means you could write some custom HTML hosted somewhere externally, such as CodePen as mentioned in the documentationhere. This custom HTML CSS and Javascript would define the…

@백재현/DevOps If the Company Managed projects and the Team Managed project are the same type of project, for instance if they are all Software projects, then one option is to change the Rule Scope from Global to Multiple Projects. Then you have to select each project where you want to rule to be run. If you create a new…

Hello @John Stock You can create a Kanban board to show issues regardless of their assignment to or lack of assignment to a Sprint. You could create a Kanban board based on a filter to show issues that are not assigned to any past, current, or future sprint; i.e. your Storys. For that you would use this filter:…

Hello @Don Hames I don't see that template when I view the automation rule templates, my answer doesn't take any of that rule into consideration. This is how I would handle it: TRIGGER: Scheduled Trigger - JQL: issueType = Epic and <your story points field in Epics> is empty - uncheck the "only include" box ACTION: Lookup…