Trudy P Claspill Community Champion

Hola @MARIANEY HERNAGUI , Bienvenido a la comunidad Atlassian. ¿Has creado un proyecto? Si es así, ¿qué tipo de proyecto es? Puede encontrar la información del tipo de proyecto en la columna "Tipo" en la página "Ver todos los proyectos" en el menú "Proyectos". Para poder iniciar un sprint debes tener un proyecto de…

Hello @Ahmet Fatih Ayyıldız Welcome to the Atlassian community. First let me say that I have not actually gone through this process myself. Attempt my suggestions at your own risk. Now warranty is offered, nor liability accepted. If you do nothing other than cancel your current subscription, you will lose all your data.…

Hello @Ivan Djuric What type of project are you using? You can find that information in the Type column of the View all projects page under the Projects menu. When you click on the 3 dots button on the board, what options do you see? The ability to configure the time period for hiding Done issues cannot be configured in…

Hello @Derek Colanduno Welcome to the Atlassian community. Yes, something has changed. Atlassian has rolled out changes to the fields each issue level uses to note a parent issue. Refer to these documents: https://support.atlassian.com/jira-software-cloud/docs/upcoming-changes-epic-link-replaced-with-parent/…

Hello @Web Mobile The board you are looking at appears to be for a Team Managed project. You can confirm that by looking at the bottom of the panel on the left for a message like this: There are Team Managed projects and there are Company Managed projects. The configuration for these two types of projects and the boards is…

The URL you are using (shown in the uri statement above) to get the field names is incorrect. It is missing the question mark between the Issue Key and "expand=names" rest/api/2/issue/<issuekey>?expand=names

Your new email address may have gotten blacklisted. You should open a support case directly with Atlassian to ask them to check that. https://support.atlassian.com/contact/#/

Hello @Amit Jash Can you provide more information as follows: 1. What tool/feature/app have you used to handle cloning the issues from JSM to Jira Software? 2. Do you already have an implementation for synching data between the issues? If so, what is that implementation and what data is being synch'd and in what direction…

Hello @Florent Tatard Welcome to the Atlassian community. The field will need to be removed from the underlying Screens. That can be done only by a full Jira Administrator. Refer to: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-screens/

Hello Mateusz, If the built-in Priority field contains a value for the issue, then the icon for the Priority will automatically display in the card. You just need to assign a value to the field. Note that it needs to be the built-in Priority field, not a new custom field that you create that you name "Priority".

Hello @Todd Skelton What is the field type for the Remedy_# field? What are the details of your rule trigger? In your rule, in the comparison step you are trying to compare the values of the fields in, apparently, two different issues referenced by the {{issue}} and {{triggerIssue}} smart values. However, with the way your…

Ah, yes, that is a simpler solution than using a Lookup Issues action.

Hello @De Young, Alice Welcome to the Atlassian community. I am not finding that button in my Jira instance. Can you provide a wider screen view image to give context to where you are seeing that? Are you looking at an issue on an agile board or in a dashboard or an Advanced Roadmap plan? Is this a view from within Jira…

Hello @Naziya Parveen The short answer is there is no native JQL nor API to get a list of "latest closed sprints". You could follow the advice in this post to create a consolidated scrum board that encompasses the issues from all the boards/teams/projects against which you want to report. The native Velocity Report for…

Hello @Thomas M Abraham Welcome to the Atlassian community. One alternative is to create time-boxed Epics. You could create Epics like "Enhancements during Q1 for Functionality A", and create under that Epic the enhancements you intend to make in Q1 for that functionality. Then close the Epic at the end of the quarter,…

Hello @Mahi Welcome to the Atlassian community. If you want help directly from Adaptavist ScriptRunner support, you need to contact them directly. Their contact information can be found in their Atlassian Marketplace listing on the Support tab.…

Note also that there can be some challenges around display parent issues of subtasks when the parent issue and subtasks are assigned to different people.

Olá @Lara Sousa , Essas pessoas são usuários licenciados da instância do Jira da sua empresa ou de uma instância separada do Jira? As pessoas precisariam ser usuários licenciados da instância do Jira da sua empresa para acessar os painéis na sua instância do Jira. Caso não sejam usuários licenciados da instância do Jira da…

Hello @Mateusz Śnieżek Welcome to the Atlassian community. It appears that you are using a Team Managed project. At the bottom of the panel on the left it will say either "team-managed" or "company-managed". Which does it say? If it is a Team Managed board, modifying which fields are displayed on the cards is not currently…

Adding to this... You can add fields to the card layout for an agile board associated with a Software project only for Company Managed projects. For the built-in boards created for Team Managed Software projects, modifying the card layout is not yet available.

Is the project a Team Managed project or a Company Managed project? Team Managed projects don't use Field Configurations and Workflows are managed differently. Another possibility - do you have the Adaptavist product ScriptRunner Behaviours added to your instance? That is another way that a field can be set as Required,…

Hello @Ritesh Khatri Did you follow the steps in this document? https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Hello @Ruchira Biyani Welcome to the Atlassian community. Was your Jira/Confluence administrator the only person who had Organization Administrator permissions? If you have another Organization Administrator, that person can make another user an administrator for the products.

Hello @Karen Make copies of those screens. Make the changes in the copies. Make a copy of the original Screen Scheme in which the original screens were used. In the copy of the Screen Scheme, swap your modified screens in for the original screens. Make a copy of the Issue Type Screen Scheme in which that Screen Scheme was…

Hello @[deleted] Welcome to the Atlassian community. Is this rule being applied to issues in a Team Managed project or a Company Managed project? Is there a Validator/Rule on that workflow transition that requires an entry in the Quick Close field?

Hello @George Grigorian Welcome to the Atlassian community. There are multiple methods to make a field entry required. The field may be set as Required in a Field Configuration (which can be associated to specific issue types for a given project). In that case you will see the red asterisk next to the field in the Create…

Hello @German Dobrilovich , With the way your rule is written the Edit and Link actions are being applied to the Trigger issue, not the issues found in the Lookup Issues action. You have to use an Advanced Branch to iterate over the issues returned by the Lookup Issues action.

Hello @Rebecca Hagerty I don't see the error. The difference in days between Aug. 21, 2023 and today (Dec. 27, 2023) is 128 days. August 21-31 = 10 days September = 30 days October = 31 days November = 30 days December current day = 27 10+30+31+30+27=128 128 is the value shown in Days Overdue. What value do you think…

Hello @Rebecca Hagerty Welcome to the Atlassian community. Can you show us your entire automation rule, please? Sometimes the results are unexpected due to the context in which a given step is executing. Have you tried adding Log actions to your rule to print the {{issue.dueDate}} value into your rule execution Audit Log,…

Hello @Dale Bronk This is a known issue documented here: https://jira.atlassian.com/browse/JRACLOUD-82624