Trudy P Claspill Community Champion

Hello @Daniele Giongo Welcome to the Atlassian community? Have you reviewed the Cloud-to-Cloud migration documentation? https://support.atlassian.com/migration/docs/cloud-to-cloud-migration/ Consider looking at the documentation that discusses cloud-to-cloud migration options:…

Hello. The term is "company" managed, not "customer" managed. To make the conversion you would have to create a new Company Managed project of the same type, then move the issues from the current project to the new project. Because the two project types provide different configuration management options, there can be data…

Hello @Mark Sayo Can you show us your current script?

Hello @Calvin Let me see if I understand your situation correctly by using sample data to illustrate. Task 1 - Assigned to Calvin |-- Subtask 1.1 - Assigned to Calvin |-- Subtask 1.2 - not assigned to Calvin Task 2 - not assigned to Calvin |-- Subtask 2.1 - Assigned to Calvin Task 3 - assigned to Calvin (no sub-tasks) Task…

Hello @Keith Murray If you click on the issue key in the left panel for WWD-71... ...then WWD-71 should display in a new browser tab or pop-up. You should then be able to edit the fields of WWD-71 if you have the right permissions and the field is present on the screen. The Priority field will usually appear in one of the…

Hola @Anahí Luque , Para un tablero de Sprint, el gráfico de avance grabará la información de los problemas que se encuentran en la columna más a la derecha en la Vista del tablero. Puede asignar varios valores de Estado a esa columna si desea que la quema se produzca en función de varios estados. Tenga en cuenta que los…

There is another location you can find that information. When viewing the project, at the bottom of the navigation panel on the left will be a statement telling you that the project is either team-managed or company-managed.

Hello @Kaitlyn OConnell We need more information. Am I correct in understanding that the "board" you are referring to in your first paragraph is already "consolidating the tickets from all boards"? If so, please explain the details of what you mean by "when I close the sprint, the backlog/planning board becomes a mess". In…

Hello @Sindhu Y To do that you need to do two things: 1. Create the second Field Configuration. 2. Modify the Fields Configuration Scheme associated with the project to include the new Field Configuration, associating that configuration with the specified issue type.…

Hello @Katie Swanson-Wikelius Welcome to the Atlassian community. You could do that with an Automation rule. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You could use a Scheduled trigger rule, with a JQL in the trigger to select the issues that have the prefix you want to remove; i.e.…

Hello @Rúben Santos (1210712) Welcome to the Atlassian community. While you are on the free plan and don't have access to Atlassian support, we can tag some Questions in the community to get Atlassian team members to take a look. I have done that for your question.

Do you have Automation Rules that are using the Send Email action? That is not overridden by the Disable Outgoing Mail option. Do you have post functions in workflows that are sending emails? Do you have third party apps that send emails? You can also open an Atlassian support case. There may be additional options the can…

Do the missing child issues of the Epics show up in the plan under the "33 issues without parent"? What is the filter that you are using for this plan? When you use that filter in the View all issues screen, do the results include the missing issues?

Is that the complete automation rule? Can you show us the entire Audit Log entry for the rule? Branches operate in parallel to the rule's main thread. If there are actions in your rule outside of and after the branch, you may be running into this problem.…

Olá @Camila Oliveira Nascimento Santos , Bem-vindo à comunidade Atlassian. Postei uma resposta à sua pergunta aqui: https://community.atlassian.com/t5/Jira-Software-questions/Ol%C3%A1-Estou-em-um-quadro-Kanban-gerenciado-pela-equipe-e-n%C3%A3o/qaq-p/2565734

Hello @Michael Goslee There is not a native report for that, nor native fields that you can query about how long an issue has been in a particular status. You could create a solution with custom fields and Automation rules that would update the fields with information about how long issues have been in each status. There…

Olá @Camila Oliveira Nascimento Santos , Bem-vindo à comunidade Atlassian. Com um projeto gerenciado por equipe, você não pode criar raias personalizadas para o quadro. As únicas opções disponíveis são as que você vê no campo Agrupar por, no canto superior direito. Há uma solicitação de alteração à qual você pode adicionar…

The Linked Issues field you included in the columns will show all the linked issues of the listed issue. There is no method to change what is displayed in that field. You asked for a list of defects that are linked to Stories. The first query I provided produces a list that includes each Story and each defect that is…

Ok, then you have the Premium subscription, at least. Can you address the other questions I asked?

Hello @Raigo Lill Welcome to the Atlassian community. Yes, you really do have to give the users Jira user licenses. The Jira macros in Confluence are designed to access Jira through the API as a product user, not as a service desk customer. So, whomever is viewing the output of the Jira macro in Confluence will see only…

Adding to this... Can you provide the details of the problem you are trying to solve? What permission problem are you currently encountering, specifically? Why do you think the move to a Team Managed project will help? Additionally note that the agile board and workflow customization capabilities in Team Managed projects…

Hello @Wade Stout Yes, you can use the Bulk Change feature to change the Reporter of multiple issues at once from the departed person to a currently active user. When you say "remove the person from Jira" are you talking about removing their product access, deactivating the user account, or deleting the user account…

Hello @Andrew Dowd Sandboxes are available only if you are using the Premium subscription. https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/ The visibility of an agile board is based on the visibility of the filter used by the board. You could create a filter that you do not share…

If you have a menu option for Plans you are on a Premium (or Enterprise) subscription. If that menu option is not present then you are on a Standard (or Free) subscription.

Hello @Ganesh Choubey D Rather than migrating user to the internal directory, have you considered changing the configuration of your External Directory so that it gets only the active users? I have not specifically tried that, so if you do try it I suggest you use a replica test environment to see how that works out.

Hello @Joakim Bengtsson Welcome to the Atlassian community. Each project has a set of Notifications configured for it. The Notifications configuration sends emails to designated people when specific events occur. Each event can be configured separately to specify the recipients of the notification for that event. There is…

Hello @C-Robert.Gill Are you working the the Standard or Premium subscription? With what type of project are you working? You can get that information from the Type column on the View all projects page under the Projects menu. Can you show us a portion of your roadmap/plan that illustrates the problem? And can you show us…

According to the documentation for ScriptRunner 6.56.0 https://docs.adaptavist.com/sr4js/6.56.0/features/jql-functions/included-jql-functions/issue-links#linkedissuesof ...it should work the way I provided it. Can you provide a screen image that shows the query actually being executed and the results, plus the details of…

Hello @Diego Chavez Please show us the details of your automation rule, and the details of the rule Audit Log for an execution where it transitioned the issue more than once.

Hello @Audrey Engstrand Welcome to the Atlassian community. Your question is not the same as he original question. Please start a new Question to get your question seen by more members of the community. In addition to showing us your automation rule, please explain what is happening that results in you concluding that you…