Trudy P Claspill Community Champion

Olá @Diogo Malvezzi ! Você pretende migrar os dados do seu atual servidor Jira para uma instância do Jira Cloud? Se sim, você já possui um plano de como realizar essa migração? Ou você planeja começar do zero no Jira Cloud, sem importar dados anteriores? Caso deseje migrar os dados atuais, existe um aplicativo chamado…

There are multiple documents covering different segments of functionality. The documentation for core Jira functionality is here https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ The endpoints related to getting and modifying work items are within that document here…

Hello @Balogun Tajudeen Welcome to the Atlassian community. What are the exact steps you are taking to try to create this link? Are you trying to create the link from within the Jira ticket or within the Confluence page? Which of the link options are you trying to use? What steps have you executed immediately prior to…

Hello @Christina King Can you clarify if this concerns a Jira Service Management space? Request Participants are relevant only in JSM spaces. And when you say the users don't have a license, do you mean they don't have a Jira User nor JSM Agent license? Have they been granted Customer access to the Service space where the…

It depends a lot on exactly what you want to move. Users/Groups associated with the data Current state or full history Configurations Do you have apps in your instances that add functionality or manage data? Will those apps be in the destination instances? In Jira - Filters, Dashboards, Plans Is the destination environment…

Hello @Reed Welcome to the Atlassian community. You said you think you have a good plan. What plan did you devise? I recommend that you look at the Copy Data option. https://support.atlassian.com/organization-administration/docs/copy-product-data/

Hello @Bảo Phạm Gia Have you considered contact Xray support? Contact information can be found in their Marketplace listing. https://marketplace.atlassian.com/apps/1229688/xray-enterprise-test-management-for-jira?hosting=cloud&tab=support

Hello @Albert Hauksson Welcome to the Atlassian community. In your search for an answer did you find this KB? Add users from Asset attribute as request participants I believe it provides the information you need.

Hello @Stefan Draber I believe you are encountering the limitation documented in the following change request, which includes a suggested work around: Ability to use Send email action for Insight group attribute 

Hello @Arjun B Welcome to the Atlassian community. Adding to what @Kris Klima _K15t_ said... What steps are you following? Can you provide a link to the instruction document you are following? In what manner is it "not working"? Do the instructions say to access something that you don't see in your screen? Are you getting…

Hello @Tvisha Dhami Welcome to the Atlassian community. What information is in the error log that is linked in the first message you received? We are a user community, and users of our own Jira instances. We cannot access the error log that is located on your Jira system because we don't have access to your Jira system.

Hello @Cindy Sobus The access model is designed to give users access to view everything unless restrictions are added. The page restrictions enable you to specify who can see the content, not to specify who cannot see the content. To allow the external user access to only a specific page and its subpages you would have to…

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Hello @Sujay Nandakumar Welcome to the Atlassian community. Are you talking about adding the Development panel, available in Software spaces, to a Business space? If so, that is not possible. That feature is available exclusively in the Software spaces. There is an open change request for that, to which you can add your…

Hello @Paul Haller Welcome to the Atlassian community. You are correct that does not appear to be a feature of the API currently. If you would like to get that suggestion directly to Atlassian I suggest you use the Help > Feedback option available directly in Atlassian. Since this is a user community, it is not the best…

Hello @Eric Blankenship Welcome to the Atlassian community. Are you referring to the backlog for a single Space or for a single Board, or are you trying to have a view for multiple Spaces/Boards? Can you provide more context for what "makes sense" to the external product owner? A Scrum or Kanban board Backlog will show…

I'm with @John Funk and @Barbara Szczesniak . I don't "trust" the daffodils to herald spring as they are sometimes too eager to bloom but the tulips are pretty trustworthy.

Hello @Sanjay Samani Adding another question to a post more than 6 months old is discouraged in the Community Guidelines. See "necroposting". As just another user of the Atlassian products I don't know what their plans are for specific feature development besides what they publish in their roadmap and what I can find in…

Hello @Harshveer Kaur Do you want to retain all the fields and data? Note that JSM specific fields and data will not be retained including but not limited to Request type, SLAs, CSAT. Is the source Space Team-managed or Company-managed? That info can be obtained from the Type column on the View All Spaces page, or by…

Hello Nancy, Atlassian does not offer telephone support as a first option except for Enterprise customers. The first step in getting support from Atlassian is to open a support case Unfortunately they don't allow customers that use only free subscriptions to open support cases, and redirect such customers here to the user…

Hello @Koki Hattori Welcome to the Atlassian community. 1. It is not possible for customers to edit or delete their comments through the Customer Portal. There is a change request about this to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-614 2. Yes

Here are the issue related to this for Company Managed projects. https://jira.atlassian.com/browse/JRACLOUD-96848 https://jira.atlassian.com/browse/JRACLOUD-92272 You could use the REST API as an alternative. You could use the Bulk Change feature to update subsets of issues that all need to be changed to the same parent…

Hello @keerthi_guntupalli There have been open bugs related to setting the Parent field through a CSV Import. I saw that a fix was deployed for this for importing to Team-managed projects. Into what type of project are you trying to import these changes?

Hello @Lee_ Vitnaree Welcome to the Atlassian community. We are a user community. We don't have access to the Confluence system you are referencing. We have no information about who administrators of that system are. You will need to contact the owners/administrators of that system to request access. I suggest you start by…

Hello @mr john As a point of information Plans (formerly known as Advanced Roadmaps) relis in work item linking in order to show dependencies between items. When you say the dependencies need better visibility, who needs that visibility? * The user working on an item that is dependent on another * Somebody looking at all…

The JSON you provided shows 7 fields being set during the Create action: * Summary * Description * Project * Issue type * Issue Links * Reporter * [SINO] Vendor The JSON does not support your statement that the Create action is trying to set the Assignee and Approvers fields. Please consider getting multiple screen images…

Hello @KC Wong Thank you for the additional information. Can you please provide a screen image showing the entire rule. Sometimes there is something visible in the image that is missed when simply describing the rule. Please also provide a screen image that shows all the details of the Create Item action. If that includes…

Hello Nancy, When was the last time you accessed the Jira instance? If it has been an extended period of time, Atlassian has a policy of automatically deactivating inactive Free subscriptions. They send warning emails to the Organization Admin before doing so, and on the day of deactivation. So, your subscription may have…

Hello @Sam Hammond Besides autowatch you can be manually added as a Watcher of pages (if a paid Confluence plan is in use) or added as a Watcher through Automations. I think one might also automatically become a Watcher if one is mentioned in a Comment on a page. I have not actually verified that one yet. Could one of…

Hello @Mark W_ McColgan The Jira macros in Confluence are based on the user logged into Confluence having licensed access (agent or user/collaborator) to the referenced Jira instance. There is not currently a Jira macro available in Confluence to authenticate as a customer to the referenced Jira instance. Jira/JSM also…