Trudy P Claspill Community Champion

Hello @Dave Morehart Welcome to the Atlassian community. Can you get them to provide you with a screen image of what they see? Are they interacting with Jira through emails? Or through a UI? Does this concern Jira Service Management (versus Jira Software)?

w.r.t. time vs. Story points You can change that setting by going to your board configuration and setting the Estimation Statistic. w.r.t. getting a progress report for the epics that doesn't look like a flat line, take a look at the Epic Report and Epic Burndown available in the Reports menu. Those are available only for…

Hello @Oshadhi Vindhyani It is not possible to get that type of report with native Jira functionality. You will have to look for a third party app, such as the ones requested by the other responders.

Hello @Manan Pachauri Welcome to the Atlassian community. The "i" in "lookupissues" needs to be capitalized. Smart values are often case sensitive.

Hello @Marret Keijsers Welcome to the Atlassian community. Yes, that is possible. You can create an Automation rule triggered by a change to the "expected release date" field, and edit the issue to copy that data to the "due date" field.

Hello @luke morris Welcome to the Atlassian community. You can learn about the affect of each of the options for Approved Domains here: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ Yes, setting the option to None will prevent users from being able to request access. You…

Hello @omrili Welcome to the Atlassian community. According to this document: https://confluence.atlassian.com/advancedroadmapsserver/searching-for-issues-using-advanced-roadmaps-details-940678957.html ...you can use this to get all the child issues at all levels under a specified issue: issuekey in…

Hello @Ida Ziegler Spedtsberg Welcome to the Atlassian community. How do you decide on the exact interval? Can you walk us through and example of a set of tasks with specific dates for the first task and how you would set the dates for the subsequent tasks? How many tasks will exist in the sequence?

Hello @Yevhen Khrapach As others have noted, with the Free plan you don't have access to customize permissions or add users to Roles. Reference https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ Note in that document it says that every user that is granted access to Jira Software…

Hello @Iván Moschcovich In the Standard subscription product, the Timeline feature is not able to display information about subtasks. There is a change request to add that capability. You can vote on it here: https://jira.atlassian.com/browse/JSWCLOUD-18677

Hello @BenWade The documentation for Issue Collectors would support letting unlicensed users submit information, but you would not be able to specify them as the Reporter of the issue. That would make it difficult for you to send them updates by email. If they aren't licensed users of the Jira instance then they can't be…

@binay_yadav If you are willing to consider a third party app there might be one that adds functionality to use in JQL that will help you achieve your requirement. Are you willing to consider getting an app?

Hello @Mayuri Murugesu What event is going to cause the tasks to be cloned into the other Epics? Do you want to trigger it manually? The structure of the rule will depend on how it is triggered. You could use a rule like this: Trigger: Manual (to be triggered from the source epic) Add a user input to get the Issue Key for…

Hello @Yannick-Noah Raubuch The reason your rule is not linking the trigger issue to the newly created issue is because of the context. At the point you are executing the Link Issues action, the issue context is still the trigger issue. So the action is trying to create a link to the trigger issue from the trigger issue.…

If you want to retain access to the information, an alternative to cancelling your subscription is to reduce your licensed users to less than 10 and then downgrade the subscription to a Free subscription. The remaining 10 licensed users would retain access to the information. However, you would have to have at least one…

Olá @Beatriz Mascioli Bem-vindo à comunidade Atlassian. Você conhece as regras de automação? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Você poderia conseguir isso com regras de automação. Você precisa primeiro decidir quais eventos desencadeariam a cópia dos dados. Isso ocorreria quando a…

It appears that Forms are available in JSW in a Premium subscription, as I do see the option there. Previously I was looking at an instance that was not on a Premium subscription. As to your question about automations, I'm not sure I understand it. Your existing Automation may work correctly against your new project, first…

Hello @Dave Harrington You would need to create your own custom field for holding that information, and then execute steps to perform the calculation the generate the number. You could do that calculation and store the value via an Automation Rule. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hello @Cash Coyne After executing a Create Issue action you can access that issue with the {{createdIssue}} smart value. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue--

Hello @Anup Varghese Welcome to the Atlassian community. Let us first confirm the type of the project. Please find the project on the View all projects page and tell us what it says there in the Type column. Team Managed projects don't use Schemes, so if you are seeing information in the Project Settings page that names…

Hello @Jeff Bertel Some project templates can create only Team Managed projects, some only Company Managed projects, and some can create either. When you get to the point of entering the project name, look for the Show more link. If the link is present, click on it and see if it shows you a Project Type field that allows…

This is the rule I would use. I'm going to show and explain it in sections. Note this will work only when the issues are parent and child. This does not consider issues that are connected using the Issue Links functionality. If you truly need to consider linked issues, that is going to be a very different rule. 1. Trigger…

The bars represent the time span from the start date to the end date, not just the time when work is happening. There is no functionality to support showing breaks or interruptions in the time span.

So you didn't change the condition evaluating the Start date. Instead you changed from looking at the parent issue of the trigger issue to looking at the issues linked to the trigger issues and trying to update the Start dates in the linked issues. There are two ways to consider creating the rule. With your first re, each…

Hello @Clinton Smorenburg When you use 60d in the JQL that is evaluated as "now plus 60 days", meaning 60 days in the future. As it is written your JQL is trying to fin issues with an Updated date that is greater than now+60 days. The Updated date can't be any newer than now, so the filter will never find any matching…

You said the rule fails when you change the condition. What are the details on the rule execution Audit Log in that case? And what is the actual value of the Star date in the parent issue and in the trigger issue in that case?

Hello @Cash Coyne You will have to use a Transition Issue action to transition the created issue to the desired status. You will also have to change the context of your rule to that newly created issue. If you are creating a clone in a different project than the one where the source issue exists then you will have to make…

Hello @MA Hakeem Welcome to the Atlassian community. Changes are being made to the certification program. Part of that include Pro Skills badges being retired, and the use of them to extend the expirations of certifications being retired. For more information refer to…

Hello @Anila Gilla QLTY Jira does not natively provide functionality that can set one field based on another while you are editing fields. There are a few ways to address this. Among them are these two options. 1. You could look for a third party app to provide the functionality. 2. You could create an Automation rule that…

Hello @Preston Welcome to the Atlassian community. We need more context. At some point in this course you were directed to create a project, I am assuming, and you are now trying to execute these steps in the context of the project you created. We need to know the type of project with which you are now working. You can get…