Trudy P Claspill Community Champion

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I can share the automation rule here, but if you are not a full Jira Administrator you will not be able to implement it in your instance. You will have to work with a Jira Administrator to get that done. Here is the rule: In my instance "Problem/Incident" is the name of the link type that provides the "causes"/"is caused…

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Do you have any administrative access in Jira? Are you a Project Administrator for either or both Project A and Project B? Are you a full Jira Administrator? Because this rule involves multiple projects it will need to have a scope that includes both projects. Only a Jira Administrator can create a rule that has multiple…

Hello @[deleted] What event should cause the rule to execute? * Is this going to be a scheduled rule? * Do you want the rule triggered when the value of in an issue in Project B changes? * Do you want the rule to run when an issue from Project B is linked to an issue in Project A? Can the issue in Project A be linked to…

Hello @Mithun Kushwah Pricing information for Jira Software Cloud can be found here: https://www.atlassian.com/software/jira/pricing If you have third party apps, that is an additional cost per user per app. Users whose accounts are deactivated, who cannot login and access your Jira product, are not counted towards your…

Hello @Justine DE ALMEIDA Welcome to the Atlassian community. Per this post it seems possible within Team Managed Software projects only. https://community.atlassian.com/t5/Jira-Software-questions/Cards-with-images-on-Kanban-board/qaq-p/709959 There is a change request to make a similar function available in Company…

Hello @Kumari dvipa Are you an Organization Admin or a Billing Admin/Contact for the Organization under which the product exists? If so, what information do you find when you go to https://admin.atlassian.com and check the Billing page and go to Manage Subscriptions for the product? If you don't have that level of access…

Existem algumas ferramentas automatizadas mencionadas nesta postagem: https://community.atlassian.com/t5/Jira-Software-questions/Asana-to-Jira-Migration/qaq-p/1522440 --- There are some automated tools mentioned in this post: https://community.atlassian.com/t5/Jira-Software-questions/Asana-to-Jira-Migration/qaq-p/1522440…

Hello @JIRA Admin That message appears to indicate there is a required field in your Bug issue that you have not filled in. There are multiple ways a field may be set to Required. It could be set to Required via the Field Configuration associated with the project. It could be required during a specific workflow transition…

I have now tested with two Service Management Team Managed projects, and using a Select List (single) custom field. The data in the field carried over to remain in that field when the issue was moved to the second project. I'm sorry, but I am not able to recreate your issue. At this point I recommend that you contact…

Thank you! Those screen images appear to confirm that you are working with a globally defined field, at least for Ticket Purpose, in the Team Managed projects. The testing I did was with Software projects. I will test again with Service Management projects.

Ah, yes, my mistake! It is linkedIssuesOfAllRecursive that is marked as unavailable. I apologize. Mea culpa!

Are you able to access the Project Settings page(s) for the projects you imported? If so, are you able to change the Project Type field to Service Desk/Management (I'm not sure what the exact name is in that field)?

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Hello @Shay Subramanian You can use Automation Rules to create an issue in a Software project by cloning an issue from a Work Management project. From this documentation note: People who submit information via the form to your business project must: * Have access to the project and permission to create an issue if it is a…

Can you show us the information from the JSON output for this field? Can you show us the information from the Custom Fields screen for this field so we can see how it is configured? Can you confirm for us that the custom field ID you see in the JSON output for that field matches the custom field ID associated with the…

You cannot have a task that is disconnected from all Workflows. Every task must have a status, and the status comes from the Workflow associated with the issue type of the task. With what type of project(s) are you working? Find that information under Projects > View all projects looking in the Type column for your…

Hello @Shivank Rana Welcome to the Atlassian community. Can you provide more information on what it means to you that a task is "dormant" vs. "active"? Tasks have Statuses. The Task may be initially set to a "To Do" status for instance. Later, when actually begins it may be changed to an "In Progress" status. How would…

Hello @Nikki Nisly Something like this should work. The caveat is that the parent Epic must be in a status that has a supported transition to Testing Passed.

Yes, you have misunderstood the use of Story Points in the scrum methodology that Jira is designed to support. There are many resources available that explain Scrum. Here is a link to the information provided by Atlassian: https://www.atlassian.com/agile/scrum In a Scrum methodology the idea is that you commit to…

Hello @Ubaid E Did your JSM license also expire? Are you using a JSM DC or Server license?

Na tela, a opção de seleção é Items A tela Resumo (Summary) refletirá as informações mostradas na visualização do Quadro (Frame). Os itens concluídos são removidos da visualização do Quadro e da visualização do Resumo quando são concluídos há 14 dias ou mais. --- From your screen the option to select is Items. The Summary…

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There are change requests related to this to which you can add your vote and watch: https://jira.atlassian.com/browse/JWMCLOUD-415 https://jira.atlassian.com/browse/JWMCLOUD-111

Is that a question? The new workflow has to have the same values. If it does not, then when you apply the workflow you will be presented with screens to map the current values in the issues to available values in the new workflow.

Com base na imagem que você forneceu, você está trabalhando com um projeto comercial (também conhecido como gerenciamento de trabalho). Em tal projeto, os itens concluídos ficarão ocultos na exibição do quadro e na exibição do resumo quando forem concluídos por 14 dias ou mais. Os problemas ainda existem e podem ser vistos…

That is possible only if the status/resolution in the existing tickets exists in the new workflow. Issues can be set to only the statuses/resolutions available in the workflow applied to their issue type. If you change the workflow and remove statuses/resolutions, you will be required to select new statuses/resolutions for…

What do you mean about the server license or data center license? If you go to this page on your instance, what does it say for License Type? https://yourBaseURL/plugins/servlet/applications/versions-licenses Exactly what steps did you execute when you say you migrated "through the jira importer"? In some versions of Jira…

You need to get the JSON data for an issue in the destination project and an issue in the source project to compare the custom field IDs. If there are no issues in the source project then you will have to add an issue to that project.