Trudy P Claspill Community Champion

Hello @Richard Grinter Welcome to the Atlassian community. I see that you are working with a Team Managed project, with a Kanban board and you have the Backlog feature enabled. Have you checked the Backlog screen to see if the issues are displayed there? Additionally, view one of the new issues and check the status to…

Hello @최항석 Welcome to the Atlassian community! It is not possible to change the project type after it has been created. You can, however, make and save a filter that selects all the issues from the existing project, and then create a new kanban board from that saved filter. The kanban board in that case will work like a…

Hello @Kerstin Thiel Being assigned to the Administrator role in the project does not automatically give you the Schedule issues permission. The Permission Scheme associated with the project itself needs to be reviewed to check the allocation of that permission. The Jira Administrators may have changed the settings in the…

Hello @Ahmet Taner Welcome to the Atlassian community! According to the documentation JWM Forms can be used to create only standard level (hierarchy level 0) issues. https://support.atlassian.com/jira-work-management/docs/how-to-create-edit-save-and-delete-a-form/ There is a change request about supporting Epics for Forms…

Hello @Kerstin Thiel A user must have the "Schedule Issues" permission in order to change the Rank of an issue (drag and drop it in the backlog or within a column). Check if there has been a change in the allocation of that permission or, if the permission is allocated based on Roles of User Groups, to the membership of…

@Kishan Sharma That JQL searches for issues assigned to the current user now that have also been updated in the specified date range by anybody. It does not limit the results to issue updated by a particular user.

Hello @Dave Furlani That does not work because it is the Parent field itself that is changing, not the parent's Summary field. If your rule trigger is Field Value Changed and monitoring the Parent field then you can use the {{fieldChange}} smart value to get the before and after values of the field. The documentation for…

Hello @Sagar Mali You can use the updatedBy() function in a an advanced JQL statement: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#updatedBy--

Can you provide a screen image of the audit log? That will show us what the rule thinks it is doing and what issues it is trying to act against. With that, can you provide screen images showing the complete rule? That way we can compare what is in the audit log to the steps in the rule.

I am a strong advocate for exploring what problem is trying to be solved and finding the best solution rather than implementing a customization just because somebody asks for it. Have you reviewed the extensive documentation on the Automation Rules feature?…

Are the people specified as participants licensed Service Desk Agents granted access to that project?

Customer can add comments to a Jira Service Management issue (to which they have access) through the Customer Portal or by replying to the emails they receive. That native functionality manages sending emails to the customer when a comment is entered, and allowing the customer to feed a comment back to the issue by…

Hello @nathan Can you confirm that this applies to a Jira Service Management project? If so, a Comment that is entered manually with the Reply To Customer option will automatically be sent to the customer(s) on the ticket based on the Customer Notifications you have configured for the project. What problem are you trying…

Hello @Gustavo Gamboa Welcome to the Atlassian community. When was your Atlassian site deactivated? When did you raise the ticket with Atlassian support?

Hello @Rebecca McKaughan You can install as many apps as you wish for trial evaluation. Each one will have its own trial period based on the installation date and the trial period offered by the vendor. If you do not want to be automatically billed for the app at the end of the trial period you will need to Unsubscribe the…

Does it happen for other users? Are you working with issues in Company Managed project or a Team Managed project? Can you confirm that 10014 is in fact the ID associated with the story point field?

Hello @Eric Hoppe You are correct that there is no Project Setting in Company Managed projects for disabling sprints. Company Managed projects are not specifically designated as either Scrum or Kanban. When the project is initially created the creator can specify that they want to use Scrum or Kanban, and the creation…

Olá @vsousa , Bem-vindo à comunidade Atlassian! Há uma permissão global que você deve ter para compartilhar painéis e filtros. Consulte seu administrador do JIRA para descobrir se você tem essa permissão ou pode obtê-la. --- Hello, Welcome to the Atlassian Community! There is a global permission that you must have in order…

Hello @Jar Lady As part of the Create Issue action you need to edit the Reporter field to set it to the person who triggered the rule. You can access the identity of the person who initiated the rule with the {{initiator}} smart value. https://confluence.atlassian.com/automation/jira-smart-values-users-993924862.html

Hello @Willem D_Haeseleer Welcome to the Atlassian community. I have not been able to replicate your error. Does this happen to all users? Have you tried a different browser or a private browser window?

Hello @Ron Tsang Welcome to the Atlassian community. Request Participants should be able to view the issue through the Customer Portal interface if they are set up as Customers of your Service Desk. Are they trying to view the issue through the customer Portal interface or are they trying to access the issue through the…

Hello @Ramiro Meyer Welcome to the Atlassian community. Do you already have a definition of how to categorize an issue as a Top 5 issue? Or are you asking for suggestions for that definition?

Hello @swathi sws Welcome to the Atlassian community. There is not a native solution for automatically setting the Sprint field in the Create Issue dialog. That might be able to be accomplished with a third party plugin. Another alternative is to use the Automation for Jira feature to set the sprint field after the issue…

Hello @Jeanne-Mari Benn Welcome to the Atlassian community. You can find pricing information on the Atlassian Marketplace listing for the app. https://marketplace.atlassian.com/apps/1222824/foxly-requirements-backlog-prioritization-planning-poker?hosting=cloud&tab=pricing You will be charged based on the total number of…

Alternately you can do this: project = "%Project Name%" AND (resolved >= "%date%" or resolved is EMPTY)

Olá Fabrício, Estou bem. Espero que você esteja bem também. Com uma assinatura paga ainda existem limitações no número de execuções de regras. O limite específico depende do tipo de assinatura paga. As informações estão no link do documento que forneci. Forneci informações suficientes para você trabalhar no desenvolvimento…

Hello @Emerson Silva Welcome to the Atlassian community. With what type of project(s) are you working? You can find that information on the View All Projects page under the Projects menu option. Depending on your Jira product and the types of projects with which you work, this is possible. Boards are just a method to view…

Olá @Fabrício Diego Ferreira , Eu encorajaria você a conversar com sua equipe e gerentes de projeto sobre como redesenhar o fluxo de trabalho para reduzir os status. Se isso não for uma opção, podem ser criadas regras de automação acionadas por alterações de status, e os acionadores podem ser configurados para limitar a…

Use this: resolved >= "%date% or resolved is EMPTY By adding a check against the resolved field, the check can be completed only if the resolved field has data. In the cases where the resolved field is empty the check cannot be completed and issues with no data would be excluded.

Hello @Teresa Ortego As per the documentation: https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/