Trudy P Claspill Community Champion

Yes, in a Kanban board where the Backlog feature is disabled, all issues display on the board itself.

Is the email address for the user's account owned by your company, or another company, or is it a personal email address? If it is a personal email address, or owned by your company but you have not set up an IdP to manage the accounts in Atlassian Cloud, then that means that the user who set up and uses the account likely…

Hello @Catherine Newstead Welcome to the Atlassian community. Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left when you are viewing your board or backlog. You can't disable the Backlog and keep working with Sprints in either type of…

Hello @Jose Javier Torres Welcome to the Atlassian community. It is possible to copy comments between linked issues using Automation Rules. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Given that you want to copy comments in issues in one project to issues in another project your will have to…

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Hello Laura, You have tagged your post to indicate you are using Jira Cloud, but the image you shared look like the Automation Rules interface for Jira Server/Data Center. Can you confirm us which one you are actually using? Jira Server/Data Center will show application version information at the bottom of many screens,…

Do you mean they are getting an email from Atlassian asking for information related to their account? Not an email from your Jira instance? I can't advise on responding to that email since I don't know the source or content. I would look carefully at what information is being requested. If there is a link to reach a web…

Hello @Julia Sears Welcome to the Atlassian community. As per the documentation there is currently no finer granularity on team management permissions. Any member of a team has all permissions to manage the team. https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/ I found a change request on this…

Hello @Laura Hanna Triggers in automation rules are based on some sort of change occurring; a field value changing, and issue being created, a link being made, a status being changed, etc. Or the rule can be Scheduled to run at an interval. The trigger itself cannot be based on if a field "has" a value. Conditions are used…

Hello @Alexis Manouvrier Welcome to the Atlassian community. Are you sure you have the correct custom field id? Have you tried using "Epic Color" as the field name instead of "customfield_#####"? In this article it mentions that the epic color would be derived from the Issue Color field in the future. Have you tried that…

That does indicate that the final value you are trying to calculate is not calculating appropriately. The next step would be to log each of the other values that goes into that calculation. The two directly in the calculation are: {{issue.Due date}} {{issue.Start date}} But Start date is getting set based on the duration…

If it is not a managed account, then it may have been deactivated by the person who owns/created the account. If that is the case that individual will have to recreate the Atlassian account or provide you with another Atlassian Account to which you can grant access.

Hello @Youmna Alomari Those were not three steps, those were three options. You would execute only one of them. Based on your last screen image you have successfully updated the filter that is used by the board (either using option 1 or option 2). The next thing you need to review is the Columns configuration. When you add…

@Rompicherla Kalyani I'm not finding "Customer Form Extension" as an app in the Atlassian Marketplace. https://marketplace.atlassian.com/search?query=customer%20form%20extension Have you tried contacting the app vendor to ask that question?

@Daniel Bermudez As I said, I wasn't sure exactly what the name would be in the list, but I'm pretty sure that "Service" would be the Service Desk/Management project type. ;-)

Is the last screen, showing the deactivated account, what an Organization Admin sees? If so what options do the see if the click the three dots button in the upper right corner?

The board will display only issues that match the filter. If the client support project is not in the list of projects in the Filter Query on the General page of the Board configuration. You must change that Filter Query to include the project. The Quick filters are a way to apply a filter to what is already included in…

Is your client support Jira project one of the ones listed in the filter? If not, the query will need to be modified to add the client support Jira project to it. In your client support Jira project are you using the "Platoon Team" checkbox field?

What does your Organization Administrator see when they access your account in the Admin hub? Can you or they post a screen image? Obscure confidential information.

I am adding a tag to this post to bring it to the attention of Atlassian Team members. One of them should reach out to you within the next day to get more information.

Please show us the query used by the board where you want the JSM issues to be displayed.

Hello @ivanhappyshuttlecancun Is the account a Managed account, in a domain that has been claimed by an Atlassian customer, and being managed through a separate integrated Identity Provider, such as Okta? If so, the account needs to be re-enabled through that external Identity Provider.

Hello @Jan Kara Welcome to the Atlassian community! We are a user community, not a support team with access to the Jira instance you are trying to access. The error messages you received with your first two emails are self explanatory - either the email address is invalid or an Atlassian Cloud account already exists for…

Do you want the original JSM issue to show in the board, or do you want to clone the JSM issue and create a separate issue in the Software project to show in the Software project's board?

With that Edit action occurring within the branch, "Current issue" is referring to the issue you are trying to Edit. If you want to copy the value from the Epic which triggered the rule then you need to modify that to the value is being copied from Trigger Issue, or Parent Issue, or Epic Issue.

Hello @Rompicherla Kalyani There is no native support for conditionally displaying fields in the Create Issue dialog. You can achieve that with third party plugins. The Behaviours app from Adaptavist would enable you to achieve your goal. The Behaviours app itself is free, but it requires their ScriptRunner app to be…

Hello @Beth Greenwood Welcome to the Atlassian community! Are the Initiative and the Epic in the same project? Does it matter what kind of link is used to link the two together? Are you using a specific link type when you link them together? If so, which one, and what are the link descriptions that display when you use it.

Hello @Odilon Nagay What are the details of the Edit action where you are trying to update the fields?

Hello @Youmna Alomari Jira Service Management in Cloud has its own "board view" feature. Are you trying to make the issues display in another board? If so, the JSM issues would need to conform to the criteria specified in the filter for that board. What is the filter for the board where you want the issues to display? That…

Hello @PSignite Support Welcome to the Atlassian community. Are you using a personal account, or is your Atlassian login managed by your employer? If your account is managed by your employer, they can open a support case to find out if your account has been blacklisted for email. If it is a personal account, I can add a…