Trudy P Claspill Community Champion

In addition to what @Himanshu Tiwary you can open the page for editing and select the Revert to previous version option. I created a new page, opened it for editing, and Closed without saving. When I reopen for editing it shows the unpublished draft - the edited version. Using this option got rid of the unpublished draft…

Hello @Marco Tacq Welcome to the Atlassian community. Are you open to using third party apps to achieve your requirement?

Hello @Darryl St_ Pierre What is the Space Scope for your rule? It will need to be a multiple Space scoped rule identifying both Project A and Project B as in scope. Only Jira Admins can create multiple Space scoped rules. Are you a Jira Admin? If your rule is scoped for only one of the spaces, the item in the other space…

@Shannon Buxton There was a change request about that in 2014 that was closed with a comment that it would not be addressed in the forthcoming 12 months. https://jira.atlassian.com/browse/JSWCLOUD-10189 You might want to ask your Jira Admins to raise the request again through a Technical Support case, or provide the…

Hello @Jaroslav Jaroš Here are a few details that haven't been explicitly stated. The "Share configuration" option when creating Company-managed projects * is available only if you are using a paid subscription (Standard, Premium, Enterprise) * sets the new project up to truly share the configurations used by another…

Hello @Yingyot Sakgomonpitak Welcome to the Atlassian community. Did you try the suggestion from @Shalini Pradhan ?

Hello @Juliana Caicedo Welcome to the Atlassian community. This is a user community, not the primary path for working with Atlassian directly. You mentioned that you are actively using JSM, but also mentioned OpsGenie. Are you already using OpsGenie? As per this page new sales of OpsGenie have ended.…

Hello @Gianluca Boezi Welcome to the Atlassian community. Is your project Company-managed or Team-managed? I ask because there is a new Formula Custom Field type available, but so far only for Team-managed projects. Currently in only supports math operations, but coming soon it is supposed to support date operations. If…

Hello @Aggeliki K How are the gmail users viewing all the requests? Are they viewing them through the customer portal, or are they licensed user and viewing requests through the non-portal JSM UI? A user that is only a customer and only view requests through the portal should be able to see: * requests they submit *…

Hello @Steven Janvrin There is a documented suggestion to enable that behaviour. You can add your vote to it. https://jira.atlassian.com/browse/JRASERVER-78669

Hello @Mike Harvey Welcome to the Atlassian community. What instructions are you following? Are they provided by the vendor of Rapid7? in which app does the message appear? It seems like that might be something you need to bring up with the Rapid7 vendor, or the vendor of any app you are using to establish the integration.…

Hello @Shea McNama Welcome to the Atlassian community. Does this concern the self-hosted product (Confluence Data Center) or the Software-as-a-service product (Confluence Cloud)? As per this documentation the Data Center products have entered End Of Life. Sale of licenses for these products to new customers was halted on…

Hello @John Funk What do you need to do with the output? Does it need to be presented in the Jira UI, or might it be acceptable to email the results (i.e. gathered in an Automation Rule and emailed to recipients)? For what level of subscription is this needed? Is Atlassian Analytics available? When you say each assignee on…

Hello @Sam Hammond I have flagged your post to raise it to Atlassian support's attention. Another Champion found this known bug that relates to autowatch, but does not necessarily match all conditions you are experiencing. https://jira.atlassian.com/browse/CONFCLOUD-80596

Hello @Calvin Disclaimer: this is not an area of expertise for me. If the email is not actually junk/spam, can you not go to the email account and make changes to it so that those items are no longer classified as junk/spam? What about them is causing them to be classified as junk/spam? I did not see anything in the…

Xin chào maibtt4@techcombank.com.vn , Chào mừng bạn đến với Cộng đồng Atlassian. Bạn cần truy cập vào thẻ "Archived Work Items" (Các mục công việc đã lưu trữ). Tại đó, bạn có thể chọn các mục công việc mà mình muốn khôi phục; tùy chọn "Restore" (Khôi phục) sẽ xuất hiện ở phía dưới cùng của màn hình. Bạn phải có đủ quyền…

Hello @Mallick_ Anik In order to enable PRM to use the statuses you mentioned that are not currently present in the workflow used by PRM, the statuses have to be added to a workflow used by PRM. That will affect every board where the PRM issues are included. For other boards where PRM work items are included, those boards…

If the board filter is pulling in issues form the CST and PRM spaces all the statuses for the workflows associated with the selected issues should be available for mapping to columns in the board. What I am trying to verify with my questions is: The user can change the PRM item's status to Remediation and Post Remediation…

Can you also share with us the JQL for the filter you are using as the basis for the board?

Can you get a screen image of the board showing the issue they want to move? And a screen capture showing the error message the get when it fails to move? Can you have the user provided you with screen images from one of the items that they cannot move to the specified column, where the image shows that they can manually…

You should not add statuses to the HCOM/PRM workflow to match the column names in your board. The statuses should already be available to map to the existing columns, or you can add additional columns to match the statuses from HCOM/PRM.

No that doesn't sound correct and shouldn't be needed. Please share a screenshot from the Board settings > Layout > Columns page showing the mapping of statuses to columns. Also please answer the question about whether the user can change the status of the Epic directly by clicking the status button when viewing the Epic…

Oh, I see the problem. In the Choose Operation step you need to select Move, not Edit.

And from the same space?

Are all the work items in your search results the same type?

Hello @George Roura Welcome to the Atlassian community. I was able to replicate your scenario and had the same result. I am assuming you are using the native Canned Response function within Jira Service Management spaces. I recommend that you provide that feedback directly to Atlassian by using the Provide Feedback option…

Hello @kristen_shryack What steps are you executing to try to change the items in bulk? Are you using the Search work items feature to get your list, and then using the Bulk Change feature from there and selecting the Move option? Are you selecting items from a List tab or another view?

Hello @Mallick_ Anik Welcome to the Atlassian community. When you say the PRM space uses the workflow scheme for another space, that is irrelevant. It doesn't matter that a space within the scope of the Board shares workflows with other spaces. What happens when the user tries to move the Epic to another column? What are…

That is interesting! I found that documented as a change request in Atlassian's public Jira instance. The CR was created just 12 hours ago: https://jira.atlassian.com/browse/JRACLOUD-97974