Trudy P Claspill Community Champion

Hello @Suma Kustagi Have you configured an Identity Provider. Are you provisioning users into Atlassian from the IdP?

Hello @Ravee Sundar If you are working with only the native query capabilities of Jira, the only method to get an "initiative" and all the issues under it through all the layers is with the portfolioChildIssueOf() function.…

Hello @Amanpreet Kaur Welcome to the Atlassian community. What is your question? Do you need help constructing automation to do this? Have you already tried to construct this automation? If so, is it not working the way you expect? Are you working with Jira Software Cloud or Jira Software Data Center?

Hello @Jayven Khoonsirivong To assist you with debugging your automation rule please provide screen images that show your complete rule and the details of each step. We can't suggest fixes without that information.

Hello @Максуд Касимов Welcome to the Atlassian community. I have added a tag to your post to raise it to the attention of Atlassian team members who can help you.

Hello @Chris Chambers The short answers are: Yes Maybe, Yes and Yes and technically No. Team Managed projects are intended to be stand alone, allow the Project Administrator to make customizations in them that will not be impactful to other projects. You can make your own custom fields that are used only in that project,…

Hello @[deleted] In order to help debug the rule I am going to need you to identify the projects referenced in the steps and the projects for the issue that are referenced in the execution log for the rule. You can paste "A" and "B" into the images. What the log is indicating is that the issue considered the "source" in…

Hello @Jones IT Welcome to the Atlassian community. Your question is an entirely different topic than the original question. Please start a brand new Question for assistance with you query. That will also ensure it is seen by the wider Community audience. The only people who see updates to existing Questions are the…

Here is one more case to consider: Issue Key Values in Labels field In Results? ABC-2345 CUST_1234, CUST_ABCDE

Hello Karen, You said "I ran the rule and it created 5 issues". However the rule is actually triggered, not manually run. The trigger is the transitioning of an issue to the Open status. The sample you provided from the Audit log documents that when the rule runs it creates just one new issue. Additionally, your rule will…

Hello @Michael Clausen Welcome to the Atlassian community. The short answer is no. The built-in drag-and-drop feature for ranking issues is a global ranking. That cannot be used for per-plan or per-project ranking. You would need to have issues that were per-plan rather than shared across plans to have plan-specific…

@Karen Borba The information you provided indicates that the issue is only being cloned once by that Automation rule. What makes you think that the automation is creating 5 new tasks?

Hello @Agustín Caragunis I recommend that you check the permissions for the project, and confirm that the user has the Create Attachments permission. Are you working with a Team Managed project or a Company Managed project? The method for checking permissions differs between those types of projects.

Hello @Chris Chambers Are you working on a Workflow for a Company Managed project or a Team Managed project? How did you navigate to the workflow editing screen? In Team Managed projects there is no option to add Conditions, Validators, and Post Functions. There are a limited set of Rules that can be added instead. For…

Hello @Agustín Caragunis Welcome to the Atlassian community. Your post tags indicate you are on the Free subscription. Is that correct? If so, Free subscriptions don't allow customizing permissions, so it would not be a permissions issue. Has the one user tried using a different browser application or using a private…

Hello @Jeff Murray I'm not sure that I understand what you are trying to accomplish. Can you provide samples of issues with a variety of Labels values and indicate which ones you would want to see in your results? i.e. Issue key Values in Labels field In Results? ABC-123 CUST_1234 Y ABC-456 CUST_1234, Another_Label,…

Hello @Itamar Ben Sinai Are you leveraging the extendable Issue Type Hierarchy, or are you using generic issue linking to link Initiatives to Epics? Are the Epic's stories under the Epic's "Child Issues" or are they using generic issue linking to connect to the Epic? What problem are you trying to solve by linking the…

Adding to this... There are some change requests around being able to customize outgoing emails in Jira Cloud. https://jira.atlassian.com/browse/JRACLOUD-7266 https://jira.atlassian.com/browse/JRACLOUD-161 https://jira.atlassian.com/browse/JRACLOUD-62256

Hello @Karen Borba Welcome to the Atlassian community. To properly help you debug your Automation Rule we need to see your rule. Please provide screen images showing the entire rule and the details of each step. It can also help us debug your rule if you share the content of the Audit Log for the when the rule executed and…

Adding to this... On point 2 the users actually do have to have a license. Collaborators Collaborators are a specific type of licensed users in your Jira site...

@Nikola Perisic The Notifications Helper is being deprecated. The announcement is here: https://community.atlassian.com/t5/Jira-Software-articles/Jira-Notifications-Hub-EAP-What-s-changed/ba-p/2543661 Thanks to @Matt Doar for finding that link and reposting it.

@Eric Zheng I have two pieces of feedback, specifically related to the deprecation of the Notification Helper. * This was not included in the weekly Cloud Changes documentation. I strongly feel this should've been called out there. * The recommendation to use the "Login as another user" option to check a user's email…

There was a typo in my response. I meant to say "renumber" but auto-correct made it "remember" in the first sentence. I have corrected that.

@BHUSHAN PATIL I tried that in my instance and it did not work. Does it actually work in your instance?

If you are only a Project Administrator for 1..n projects within Jira you will not have enough permissions to grant the user access. In that case you should contact the team that administers your Jira environment. If you don't know how to contact that team, you could try contacting the following people to find out how to…

Hello @Peter Bosse What limit are you encountering?

Hello @Florian Doppelreiter The Error code provided in that message is a tag inserted into the log files so that Atlassian support can use it to find the activity in the log files that happened at that time. Unfortunately the code is not useful to others to diagnose the problem. You will need to contact Atlassian Support…

Hello @Corinne Guibert Welcome to the Atlassian community. When you say you created a new "account" do you mean you created a new Jira instance/site, or a new account that you use to login? Did you retry accessing the same page with the same login at a later time, or using a different browser application, or using a…

Hello @Omprakash Thamsetty Is this query not giving you the expected results? If it is not can you provide more detail about an issue that you think should be included in the results but is not being included in the results?

If you open that issue directly does it show the correct status value? And do you see a value displayed in the Resolution (Megoldas) field? If so, then I believe @Valerie Knapp 's answer applies.