Trudy P Claspill Community Champion

Hello @Ivan Grudev Welcome to the Atlassian community. Jira Cloud does not natively provide the ability to create template text for the Description field in Company Managed projects. You could achieve that requirement using a third party app - Adaptavist's Behaviours app provides that capability.…

Hello @William Trebes There is no gadget native to Jira Cloud that will provide that hierarchical presentation of issues on a dashboard. Are you willing to consider a third party app?

I apologize. I was referencing the documentation for the Cloud version of ScriptRunner, and I see from your post tags that you are using Jira Data Center. To retrieve Sub-tasks based on a filter for their parent issue you need to use the subtasksOf() function for ScriptRunner for Jira Data Center.…

Short Text is the type you should use.

Each individual Status value belongs to one of three Status Categories. The Status Categories set the color for the Status lozenge. The Stays Categories and the corresponding lozenge colors are: * To Do - gray * In Progress - blue * Done - green In your environment you could have a variety of individual Status vales the…

Hello @Kristine.Mizukami Welcome to the Atlassian community! With Jira you are granting a user permissions, not denying them permissions. So the user will have all the permissions granted to each individual role to which they are assigned. Example:if the Developer role has the Edit Issues permission but the Administrator…

Hello @Elaine Lu Welcome to the Atlassian community! Notice this checkbox. After validating the query, the rule will then check the Updated date of each issue to see if it has been changed since the last time this rule ran. If the issue is unchanged, then no action will be taken for that issue.

Hello @Jake S You can use the CHANGED operator for that. https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED Example: statusCategory="To Do" and not status CHANGED AFTER startOfDay(-3d) This filter would get all issues with a gray color-coded Status (regardless of the exact name of the Status)…

I am no longer sure what you mean when you say "Project A" and "Project B". A "Project" in Jira is a specific entity. A Project has a Name, and a Key, and it is a container for issues of various Issue Types. A Project has configurations for Notifications, Permissions, Issue Types, and Workflows. Projects are listed on…

Hello @Edimara In your last message to @Ste Wright you said: I believe that when we were updated issues through CSV, at any moment we we concatenate an issue key and because of this, we created issues starts with "52022...." Can you explain that more? Did you build up a value by concatenating text and then insert that…

Can you confirm that in the two conditions: ...you have used the correct project keys for each project? Note here you need to use the project keys, not the project names. The keys are the alphanumerics that appear to the left of the dash in the issue keys; i.e. BBB-123 - key is BBB AAA-456 - key is AAA And also make sure…

Hello @John Looking at the image you posted today (March 25) * Can you provide screen images showing your complete rule? Sometimes the problem is the context in which a step is executing. Sometimes the solution, when you know you specifically want data from the issue that triggered the rule, is to use {{triggerIssue....}}…

Hello @Selena Farris Where do you want that sum to be displayed? The column headers on a board (scrum or agile) will show the count of issues in the column. There is not an option to show the sum of Story points or Estimates in those column headers. With a Scrum board in the Backlog screen at the top of the sprints are…

Hello @Donte Crawford Please start a new Question post for your new question to ensure it gets good visibility from the community. The only people that see updates to existing post are people who responded to it and anybody that elected to Watch it.

How are you executing the Clone Issue process? The native Clone function selectable from the ... button on an issue doesn't allow you to select a different project as the destination for the new issue. When the fields are added in a Team Managed project through Project Settings > Create A Field, those fields are unique to…

For the second rule you need to go to the Rule Details page and check the box below Actor for "Check to allow other rule actions to trigger this rule."

Ah, I see! Yes, if you need to move a subtask to another project, then you do have to convert it to a standard level issue, then move it to the other project, then convert it back to a subtask. I'm glad you found the solution!

Thanks, @Bill Sheboy ! I've book marked that post so I'll have the reference next time this type of question comes up.

Ah, my mistake. I did some more experimenting and found the following: Time will be shown in the bubble when Time Tracking is on and * if there was a non-zero Original Estimate, or * if there was a zero Original Estimate and some time has been logged. The bubble is displaying Remaining Estimate, and gets an initial value…

Hola, ¿Está intentando crear problemas en un proyecto de gestión de servicios o en un proyecto gestionado por la empresa? ¿Qué documentos está examinando para obtener instrucciones sobre cómo configurar Jira para crear problemas a partir de correos electrónicos? Para los proyectos de Jira Service Management, cada proyecto…

Is your Confluence production Cloud instance in the same Organization? Did you migrate the content using the Confluence Cloud Migration Assistant? This option works only for Jira and Confluence products where you used the Cloud Migration Assistant to execute the migration. If you did not use CCMA you will need to contact…

If you are trying to update the links in Jira Cloud to point to Confluence Cloud pages, and the links in Confluence Cloud to point to Jira Cloud issues, please refer to these articles:…

Hello @Cheryl Bruggeman Welcome to the Atlassian community! We are a community of users of our own Atlassian products. We are not the administrators for the Jira instance that you use. If you don't know who those people are, here are some people you can reach out to in order to find out who the administrators are: * The…

Hello @Kendra Gaunt Welcome to the Atlassian community. You cannot configure the board to display different estimation options per issue type. If you have the Estimation statistic set to Story and you have Time Tracking turned on, then what you see in the card is the Remaining Estimate for cards that have an Original…

Jira automation does not currently support iterating/looping for a number of times nor does it support iterating/looping until a condition is met. In pseudo code that would be For x = 1 to 100 execute task Next OR x = some value Do some task increment x Until x=a new value There is a change request to add a feature like…

Hello @Brady Buttrey Adding to this... You specifically mentioned Confluence in combination with JSM (Jira Service Management). If you want to use Confluence as a knowledge base for people who are classified in JSM as Customers only, then the Customers don't need licensed user access to Confluence. Refer to…

Hello @Mike Bell Can you clarify the following: * Did you migrate both Jira and Confluence to the Cloud? * What is the source of the links you are trying to redirect; Confluence on-prem, Confluence Cloud, individuals' saved browser links, or some other source (like another app)?

Hola @Soporte GAIA , Bienvenido a la comunidad Atlassian. ¿Está intentando crear problemas en un proyecto de gestión de servicios o en un proyecto gestionado por la empresa? Creo que la respuesta a su pregunta es "no", eso no se puede hacer con la funcionalidad nativa de Jira. Podría ser posible con una aplicación de…

Hello @Ellie Are your customers trying to tag people who are not assigned to the ticket or with whom the ticket is not shared (request participants) or who are not Watchers on the tickets? If they are only mentioning people who are assigned to the ticket or with whom the ticket is shared then those notifications can be…

Hello @Jace Williams There is not a native function to export the list. You could simply copy all the text in the table/list of projects and paste it into Excel. There are also several third party apps available in the Atlassian Marketplace that would provide that functionality. The documentation from Atlassian mentions…