Trudy P Claspill Community Champion

Hello @Clement Jimenez Welcome to the Atlassian community! When asking for help with an automation rule we need to see the rule in order to offer advice on how to change it. Please provide screen images showing the complete rule and the details of each step. Additionally, it is helpful to us if you show us the details from…

Hello @Devan Bretz Welcome to the Atlassian community. The subtask will display in the board/backlog only if its parent issue is also displayed within the board/backlog. Is the subtask's parent issue within the scope of the filter? Subtasks can't be assigned to Sprints independently from their parent issue. Subtasks are…

Hello @Elliot Manuel For clarity, can you provide more information as follows? There are multiple Timeline functions in Jira: * The Timeline available natively with a Business/Work Management project. "Timeline" appears in the options arranged horizontally across the top of the screen along with "Summary", "Board", "List",…

Hello @Sutha If you are going to migrate Jira first to the Cloud and keep Confluence as self-hosted for a while, then you will need to use an Application Tunnel to create a link between the two systems. This is similar to how Application Links are used. In this case, an Application Tunnel will be a secure path for Jira,…

Hello @Susie Barber A subtask issue must be in the same project as its parent issue. That is not new - that is how Jira has been designed to work for many years. And generally subtasks are not made children directly of Epics. Rather they are children of the issues that are children of Epics. There is a limitation for child…

Both the source and destination projects are Team Managed? Regarding the custom fields that you have: * What types of fields are they (text, dropdown, etc)? * Are they Globally defined fields being reused in Team Managed projects? By that I mean did you set them up by clicking on the gear icon near your avatar and…

Hello @Jeff Murray Can you provide screen images of what that user sees vs. what other users see? Has that user tried another browser application, or a private browser window?

Hello @Elizabeth Butler Is the source project a Team Managed project or a Company Managed project? Same question for the destination project. You can find that information at the bottom left corner when viewing the project, or from the Type column of the View all projects page under the Projects menu.

Hello @Tharunkumar B First, note that I am moving your Confluence-specific question to the Confluence Questions forum. You created it in the Jira Software Questions forum. Second, API tokens are not available for that version of Confluence. They became available with only Data Center version 7.9 and newer. Reference…

Hello @CESAR DALDOSSO Teams are independent of Projects. There is a system defined field named "Team". You can add that field to your issues. You can set that field to any Team you have created. In that way you can associate a Team to a specific Issue in any project and filter based on Team field to find issues that are…

Hello @Varun Modi Are you working with a Team Managed project or Company Managed project? In a Company Managed project you can limit editing of the sprint field through permissions. To be able to add issues to and remove issues from Sprint a user must have the Schedule Issues and Edit Issues permissions. Schedule Issues is…

I have seen two other posts reporting that the Filters and Dashboards menu items were missing for newly create Jira sites. * https://community.atlassian.com/t5/Jira-Software-questions/Where-are-the-dashboards/qaq-p/2646300 *…

Hello @Franzisca Lindner That is not possible with the native Jira dashboard Pie Chart gadget. The wedges will be based on all the values in the field specified for Statistic for the issue in the scope of the gadget filter. If you want to use the native Pie Chart to show the distribution of issues across just the Platform…

Hello @krishna jaju Welcome to the Atlassian community. Is your question about what type of field to use, or the process for creating the field?

@Flimzo Given your comment on this other post https://community.atlassian.com/t5/Jira-Software-questions/I-am-not-receiving-verification-emails-from-jira-it-might-be-in/qaq-p/2396451 ...that you aren't able to open a support request, I have added a tag to this post to raise it to the attention of the Atlassian team.

Hello @Kyle Hinkle Welcome to the Atlassian community! Another question was posted about this same thing. https://community.atlassian.com/t5/Jira-Software-questions/Where-are-the-dashboards/qaq-p/2646300 Did you set up this site/product subscription recently? If so, how long ago? For the other person the problem self…

Hello @John In order to help you debug your Automation Rule we need to see the rule itself. Please provide images showing the full rule and the details of each step.

Can you provide the Audit Log execution details for (c) and (d), indicating which log is for (c) and which is for (d), and labeling the issues in the logs as from project A or project B?

Hello @Edimara It is possible to force the next sequence number to be used to be reset by creating a new issue through the CSV import while assigning the issue a specific issue key (i.e. XXX-5202070) and mapping that import field to Issue Key. Refer to this article:…

Hello @Andrew McGrory Welcome to the Atlassian community! The short answer is no, not without a third party plugin. There is a WAS operator, but it works with only a limited number of fields, and Issue Type is not one of those fields.…

Hello @Jeremiah Raineri Welcome to the Atlassian community! Yes, Confluence Cloud is a viable solution for you. If you don't need to give people different permissions, and have less than 10 people that would need to access the content, you could even use it for FREE! You can learn more about the product here:…

Hello @Liz Welcome to the Atlassian community. You will need to reach out to the Jira Application or Jira System Administrators. If you don't know who those people are, some people you can reach out to would be: * The person who granted you access to Jira, or told you your access had been granted. * The person created the…

Hello @Christine Lamonde Welcome to the Atlassian community. What you are seeing (where it says Overviews at the top) is an example of a Jira Work Management project. The option to create Sprints is limited to the Jira Software Product. It is possible to subscribe to only the Jira Work Management product. Alternately you…

The best way to get a product suggestion directly to Atlassian, since you are on a paid plan, is to ask your Jira Administrators to open a support case about it directly with Atlassian. Commenting on that article also will notify the article author, who is an Atlassian Team member and could also create a suggestion…

The ideal solution would be to branch to the newly created issue. Unfortunately you can't nest a branch within a branch. Creating a separate branch in the main line of the rule to branch to the newly created issue is also not a good option because Branches may execute in parallel rather than sequentially. Setting up…

For reference, here's the link on JSM roles that talks about Collaborators. https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

Hello @Nicolas Fattori Welcome to the Atlassian community. Ask the Jira Administrators of your instance to reach out to Atlassian support to see if your email was blacklisted. https://support.atlassian.com/contact/#/ It may have gotten blacklisted if Atlassian got too many "email cannot be delivered" messages while your…

Hello @serge calderara The Time Tracking field is not currently available to add to the List view in JWM, as per this change request. https://jira.atlassian.com/browse/JWMCLOUD-425

Hello @victor_kuzmychov Why not use the Pick A Date option?

Olá @Ale Covolo Não encontrei nenhuma pergunta semelhante na comunidade. Recomendo que você entre em contato diretamente com o suporte da Atlassian sobre isso. https://support.atlassian.com/contact/#/ Seria útil para o restante da comunidade se você relatasse aqui o que aprendeu com o suporte da Atlassian. --- I have not…