Trudy P Claspill Community Champion

Hello @Martin Vašíček Welcome to the Atlassian community. The documentation provides an example of using advanced editing with JSON to add another user to a multiple user picker field without overwriting the values that are already there.…

I'm sorry, but no, I do not offer live consulting independently from the Atlassian Platinum Solution Partner that employs me. If you want to provide screen images here that document each step you took and each change you made then I and other members of this community can offer feedback. Alternately you can look at…

I am not aware of a way to do that. There might be work arounds available, like storing the data elsewhere and having a way to have a custom field pull the data in from that external source. Or having a custom field where updates to it in one issue are propagated to the same field in all the other issues. I'm not really…

Can you show us an example of that board displaying issues from another project? Obscure the confidential information. I'd just like to see the issue keys.

Hello @Drew D. Welcome to the Atlassian community. Unfortunately Request Type is not yet available in the native statistic gadgets that can be used in a Jira Dashboard. There is a change request for there here: https://jira.atlassian.com/browse/JSDCLOUD-1914 A work around is described here (link is in the above change…

Hello @asadeh Are you willing to consider a third party app to satisfy your requirement? If so you might want to look at the options available in the Atlassian Marketplace. Here's a search to help you get started. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=issue%20template There are several…

Hello @Alex Tucker Have you had the users review their personal Notifications settings? Click on their avatar and select Notifications. There have been changes to the options available to users to manage their notifications as per this article:…

Hello @Morgan Manns A Service Management project has a special, limited functionality kanban-ish board available to it natively. This is a relatively new feature, and the board appears as an option in the navigation panel on the left. You can enable/disable this built-in board from the Project Settings > Features area of…

Hello @Paul Mosca Can you tell us more about the use case for this, and the problem you are trying to solve?

Hello @Jar Lady The Epic Name field is used only in Epic type issues. That field does not get used in any other issue type. You may be thinking of the Epic Link field. That field shows in the issues that are children of the Epic, and will display the Epic's Name, but the field actually stores the Epic's issue key. The…

Do you want to copy the labels from the Epic only when the child issue is initially created? That would be one Automation Rule. What if the labels on the Epic are changed at a later date? That would be another Automation Rule. What if the child issue is moved to another Epic? That would be a third Automation Rule.

I have heard of that happening. I don't have any explanation for why the original board has problems. If you want to investigate that more I think you will have to reach out directly to Atlassian Support: https://support.atlassian.com/contact/#/

Hello @Senthil V Welcome to the Atlassian community. When the Story is created, would it get the labels only from its parent Epic, or does it need to traverse the hierarchy to get all the labels for the Epic plus the Features, plus the Initiatives that are in its hierarchy? An Automation Rule could populate the Labels…

Hello @Jason Chayer Short answer - no. An Automation Rule cannot prevent the transition of an issue because a rule has to be triggered by an event of some kind. If the transition has not been completed, then no event has occurred that can trigger the rule. An Automation Rule could potentially revert an issue to its…

Can you check the Column/Status mapping configuration for the board and confirm that there are no unmapped statuses? Are the missing issues assigned to a status that is not mapped to the board column? Can you try making a copy of the board and seeing if the issue persists in the copy board? You could then remove the…

The following rule should work. The first condition confirms that the comment was added to your INF project. The second condition checks that the comment author is the Assignee of the same issue in the INF project. The branching looks for issues in the Service Desk project that are linked to the INF issue, and where the…

One of the issues that should be in the ECI/ERI swim lane has * Does the missing issue appear in another swimlane on the board? * If you eliminate the swimlanes, does the missing issue display in the board? * What is the issue type of the missing issue? Is it a standard level issue (i.e. Story, Task, Bug), and Epic, or a…

It looks like @Bill Sheboy has already provided guidance on the condition you need to use. Bill is more knowledgeable about Automation than I am, so you should proceed with his guidance. If I think I have anything useful to add, I'll chime in on his answer thread.

Can you use the Log Action to print the {{fieldChange}} smart values for fromString and toString into the log before the Condition step?

Thank you for providing that information. I believe I understand what you are trying to do. I'll think on this for a bit and get back to you.

Hello @Andrea Sours Welcome to the Atlassian community. I've only seen the role "contributor" used in reference to Jira Product Discovery. Can you provide some supporting evidence that you are finding it available for Software projects?

Hello @Nancy Tsai What you are seeing is just a new graphical presentation for displaying a Branch. The affect/functionality is actually exactly the same in both representations.

Hello @Tainah Cinti What is the JQL that you tried? If you use a filter like this: Labels = "Roadmap" ...then you will get all issues that have the value "Roadmap" as a Label. This does not exclude issues that have other Labels values also. Jira does not provide a native method to filter for issues that have one and only…

Hello @Vicky S Your post is tagged as hosting=Cloud, but the images you shared show the graphics that are used in Jira self-hosted. Can you click on the ? button near your avatar and select About Jira and tell us what it says for version? The rule you have now basically says if the field has been change and the change did…

You used "person X" twice. Once you used it to say the reporter of the Service Desk issue is "X". Then you used it when you said the Assignee of the INF issue is "X". Are the reporter of the Service Desk issue and the Assignee of the INF issue the same person? Or could they be different people? Do you want this to work…

In a board you map issue Status values to the columns. The Name on the column is not required to match the name of any of the Statuses mapped to that column. When you drag a card to a column you are telling Jira that you want to change the Status of that card/issue to the Status that is mapped to the destination column.…

No I don't yet understand what you want. I understand you want to copy a comment that was made on an issue in the INF project to a linked issue in the Service Desk project. Under what conditions do you want to copy that comment? 1. When the person who makes the comment on the INF issue is also the Assignee on the INF…

Hello @Barış Özer In what way is the rule not working? Is the comment not getting copied when you think it should? Is the comment getting copied when you think it should not? Can you share with us the details from the Audit Log for the execution of the rule? You said: I want to send a duplicate comment to the Service Desk…

@Guy Anela I was wrong about weekOfYear. You were right. When I tested it I was appending the asNumber function and getting no output. Also the function description in the documentation doesn't seem to align with getting the week of the year back as the result, but rather describes it as a way to modify a date value to set…

A similar comment was posted on the announcement article about the Notification changes. https://community.atlassian.com/t5/Jira-Software-articles/Take-control-of-your-inbox-with-new-ways-to-manage-Jira/ba-p/2637342 And now I have also posted a comment about this. You might want to add your own comment also.