Trudy P Claspill Community Champion

Hello @Reyna Ibañez Welcome to the Atlassian community. You can do this by import a CSV file through the External System Import option available to Jira Admins from the Settings > System page. You would need to provide a column for the existing issue key, and a column for each field you want to update. You then map the…

Based on the Audit Log information, the rule is running and it has executed the action to send the message. Did you follow the instructions for creating an incoming webhook, and use that in the rule action? https://support.atlassian.com/cloud-automation/docs/use-automation-with-microsoft-teams/

Well, I learned something new today! Thank you! The values for fields of that type appear to be calculated dynamically, on demand.

Hello @Shaun Welcome to the Atlassian community. Have you tried simply selecting the field and then selecting the Copy option and copying the value from the same field in the Parent issue?

안녕하세요 @James Kong , 보드의 필터는 무엇입니까? 필터 교체는 어떻게 해보셨나요? 이 변경 요청에서는 제한 사항에 대해 설명합니다. https://jira.atlassian.com/browse/JSWCLOUD-20432 --- Hello, What is the filter for your board? How did you try to change the filter? The limitation is discussed in this change request: https://jira.atlassian.com/browse/JSWCLOUD-20432 The…

Hello @Dąbrowski Damian What are the details from the Audit Log for the rule execution? Is the rule running when you expect it to run? Does the Audit Log indicate the rule executed and that the steps in the rule were executed?

Hello @Ben R The answer is, it depends on the app. With Jira Cloud vendors are limited in what they can add to the site. They are not granted access to install code on the server where Jira is being hosted. They can only interact with the Jira instance via the API. So, depending on what functionality they are trying to…

Hello @Arensa Prasta There is not a built-in custom field called Days Since Last Comment. I suspect that is unique to your instance or has been provided as part of a third party app. Do you see the field listed in the Custom Fields page? https://<yourBaseUrl>/secure/admin/ViewCustomFields.jspa

Hello @Станислав Велин Welcome to the Atlassian community. Are you attempting to register for the product from a system that would be using a Russian or Belarussian IP? Atlassian has stopped doing business with those locations as documented here: https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

Hello @vinod.karuvat The Standard vs. Premium plans apply to the entire Jira instance and all the users that are licensed for that instance. It is not possible to give just a subset of the users access to the functionality available with the Premium plan, while limiting the remaining users on the same instance access to…

Hello @Eric Roetenberg Have you tried creating this rule? Please show us what you have so far. What events should trigger this rule? 1. If the Labels field in the Epic is changed? 2. If a story is added to the Epic? 3. If a story is moved from one Epic to another? 4. If the parent Epic Labels field is modified to remove…

Hello @Mithun Shetty Welcome to the Atlassian community. Where did you get the idea that this was valid syntax? Also, is Start Date a Date Picker field or a Date/Time field? If you were looking at this document https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/ ...for the above syntax,…

@roberto_sc It appears you started a new Question for your issue and you have received responses there. https://community.atlassian.com/t5/Jira-Software-questions/Getting-quot-issues-have-been-skipped-because-they-already-exist/qaq-p/2673393

This is the first time you have mentioned limiting the rule actions to occur only when the SD issue is in a specific Status. If that is what you want to do, then it appears that you have modified the JQL correctly for that. If the SD issue is in any other status, then the actions will not be executed.

Hello @AndreH Notice the first statement in the Audit Log: It would appear that you set up the subtasks rule to be scoped to a single project. That rule has to be scoped to multiple projects and specify both the HD and HCP projects. Both rules have to be scoped in that manner.

Hello @atrout The parent Epic key and summary should already be displayed in the child issue Details panel: You should not need to otherwise copy the parent Epic summary to the child issues.

Hola @axs bolivia jira , Parece que has iniciado una publicación separada para tu pregunta. He respondido allí. https://community.atlassian.com/t5/Jira-Work-Management-Questions/Incidencias-eliminadas-aparecen-al-exportar-un-sheet-de/qaq-p/2673146 --- Hello, You appear to have started a separate post for your question. I…

Hola @axs bolivia jira , ¿Exactamente cómo exportas los problemas? ¿Exactamente cómo se eliminan los problemas? --- Hello, Exactly how are you exporting the issues? Exactly how are you deleting the issues? Deleted issues appear when exporting an issue sheet When I export my incidents to a sheet, I see incidents that I have…

@Kristian Klima You are correct. The Guests are not technically access any anonymous-enabled space as a "guest". But the use of Anonymous access does enable a Guest to access more spaces. Also, while Anonymous access may be turned off Globally for Confluence, if it is still enabled at the Space level then Guests will be…

Then you have only Jira Service Management installed on that instance. Did you look at the options in the post for which I provided a link previously? https://community.atlassian.com/t5/Jira-Software-questions/Connect-two-Jira-instances/qaq-p/1646729

Review what I've written below and let me know if I understand your need correctly? You initially create the child issue via automation and set its summary to <Epic Summary> Task Summary Then the first time you change the parent Epic Summary, in its child issues you want to change the summary to be <Epic New Summary> <Epic…

You will need to add to your Automation Rule to create the link between the new issue and the one that is being cloned. You can do that within the Clone Issue action by adding the Linked Issue field as a field to edit.

If you have sufficient Administrator permissions you can click on the gear icon near your avatar and select Applications. On that page select the Versions & Licenses page. That will show you the products installed on that host and the licenses for each. Jira Software and Jira Service Management would both be listed if they…

At the moment I don't have a suggestion. It really depends on the problem you are trying to solve. "To better track and organize I guess..." You need to get a better understanding of the problem you are trying to solve first. Otherwise how will you evaluate if the changes you're considering will actually address the…

Use the Sum Time Spent field.

Actually, a Guest can technically access more than one space, as they will be able to access any space where Anonymous access has been granted. That is documented here: https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/

The level of access for a Customer type of user is different in a Service Management project and customers interact with the issues in limited ways. To be able to set the Request Type field and Organization field directly I think you would need an Agent license and be assigned to the Service Team Member role in that…

Jira does not have a native JQL method to filter based on the date of change for the Components field. There might be a third party app that would help you achieve that requirement. Are you willing to consider paying for a third party app?

I can't say for sure what Atlassian intends to do in the future. However, in my opinion it is unlike that custom fields created within Team Managed projects will become share-able. The intention of team managed projects is for them to be stand-alone so that customizations in one don't affect any others. As John said, if…

So far I have not been able to recreate the issue you are having. You said you are an admin for Jira Cloud. Have you specifically been granted a Jira Service Management agent license? Have you been assigned a Service Team Member role in this Service project? How exactly did you copy the issues from the Software project to…