Trudy P Claspill Community Champion

Hello @Jongho Jung I found this document concerning migrating from Jira Cloud to Jira Data Center v9.12 https://confluence.atlassian.com/adminjiraserver0912/migrating-from-jira-cloud-to-server-applications-1346047052.html I found versions of this document back to Jira Data Center v8.20. I didn't look for anything older…

Hello @Eitan Tsur Welcome to the Atlassian community! Yes, there is a suggestion for that. You can add your vote to it here: https://jira.atlassian.com/browse/JRACLOUD-47395

Hello @Bhuvaneswari Vasudevan The issues displayed in a Queue are selected based on the filter set for that queue. What is the filter set for that Queue? What is the unique element in a request that tells the system it belongs in that queue? How is that unique element getting set in each request? Can the value of that…

Hello @Youmna Alomari Drag-and-drop does generally work in boards for Team Managed projects. Workflow transitions Rules may prevent you from being able to move an issue from a particular column to another particular column. If those exist, though, they would also prevent you from changing the Status directly in the issue.…

Hello @MelvinDave I also found this information in the documentation: Custom field names are likely to have spaces, which can’t be parsed. If so, remove the spaces. It’s not case-sensitive but use camel-case for maximum readability. If your field names have any other punctuation you must use the format customfield_12345.…

Hello @[deleted] Try using this: summary~"\"BE\""

In the past the Plans option was available only if the subscription plan was Premium. But that message suggests that you are not actually currently paying for a Premium subscription. Can you go to your Billing administration page and confirm the products to which you have subscribed and the plan for each one?

Hello @hend bakr Welcome to the Atlassian community! That app doesn't appear to be available for self-hosted Jira Data Center. It appears to be available only for Jira Cloud. There are other apps that provide similar functions. Are you willing to consider one of the other apps instead?

Hello @Mayra Welcome to the Atlassian community! Rather than adding to a post that is over a year old, please start a brand new Question. In it provide all the details of your scenario. Explain what you mean by "combining" the projects. Doy you want all the issues in one project? Do you just want to have all the issues…

Hello @Sara The "Form Submitted" trigger is available only if you are creating the rule within a Service Management project. If you are creating a Global rule or creating a rule from within another type of project, that trigger is not available.

Hello @Asako Hosoe The recent announcement is about combining Jira Work Management and Jira Software into a single product under the name "Jira". Jira Service Management will still be a separate product. There is no yet a lot of detail yet on how this unification will change the user or administrator experiences yet. JWM…

Hello @Ritesh Jalan Welcome to the Atlassian Community! Try this: status changed from ("A","B","C") to ("X","Y","Z") That seems to work for me.

Hello @Ronny Katzenberger While I agree that it would be nice if the grouping by Components automatically used the defined Components values, I want to point out that you can actually make it work. The instructions are not very clear, unfortunately. So, first you have to create a "Component" group. You can give the group…

Hello @Arpit Shah If you want to automatically create an issue in a Jira Software project based on an email, refer to this documentation: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ If you are trying to set up a Jira Service Management project to accept emails and…

Hello @dusa navin Welcome to the Atlassian community. You can have a Free subscription for 10 or fewer users for as long as you like. You may have signed up initially for a trial that lasts for 30 days. You should receive emails and warnings through the UI if the site is about to expire and be deactivated. At that time you…

Hello @Marina Laysha Welcome to the Atlassian community. It does not appear that those three columns can be hidden or moved. If you hover at the top of other field columns you will see the pointer change to a hand indicating the column can be dragged to another position. And there is a pull-down in the header of the other…

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Hello @Nancy Galvez The filter will, I believe, be applied at all levels and show only the issues that match the filter. Do the subtasks match the selected filter?

Hello @myles megaffin Welcome to the Atlassian community. Can you provide more information about what you mean by "parents of child issues"? Are you talking about use of the extended Issue Type Hierarchy, where you can add issue types above the Epic issue type, such that you might have a Feature that has Epics as children?…

Hello @Steven Janvrin Yes, you need a website in which you will embed the code for the Jira Issue Collector. Refer to https://confluence.atlassian.com/adminjiraserver/using-the-issue-collector-938847338.html

Hello @Tracy Reitmann At the top of the Backlog screen you should find a pull-down for Epic, if you have at least one Epic issue within scope of the board. If you pull down that field you should see an option at the bottom of the pull-down to turn on that Epics panel.

Hello, The error message translated is: "unable to create preview overviews have been replaced by jira plans" This aligns with the Announcement I referenced that the JWM Overviews feature was moved to be part of the Plans feature. The ability to create a Plan is governed by global permissions specific to the Plans feature.…

But is it Company Managed or Team Managed? The issue security options differ based on that.

I suspect that the lack of adaptability may be because any given issue can actually display in multiple boards, and the Estimation setting is per board. When you are viewing a given issue there is no method for Jira to determine which Board's configuration you would expect to be applied.

You could create the association in a number of ways. You could use Components or Labels, as you thought of, or Issue Linking, as I mentioned. You could also create a custom field for the associated issues in which you record the key of the Incident. But with native functionality, the options for "grouping" the tickets is…

I don't think I am understanding your question. I have provided you with the API documentation that enables you to search for teams. The public API has an endpoint for getting a Team based on the Team's ID. The post mentioning the internal API enables you to get a list of all the Teams for your Organization. If that does…

Hello @Alaa Kassem Welcome to the Atlassian community! Are you trying to use a free subscription or a paid subscription? Exactly what steps did you go through to "delete" the users? Exactly what steps did you go through to try to invite other users to your site/product/project?

Hello @Jochen Betz With native Jira cloud functionality neither 1 nor 2 are available. There is an open change request concerning customizing link types per project: https://jira.atlassian.com/browse/JRACLOUD-16325 You might want to investigate third party apps that relate to issue links to see if any of those can provide…

If you go to Project Settings can you access the Access page? If so, what does it show there for the Access level of the project (if that is shown at all) and does it show you in the list of users with any Roles allocated? Have you checked in User Management to confirm that you still are granted a User role in the Jira…

Hello @gregory_wallace What "corrections" need to be made? How many Statuses are there in the workflow? Why are there 53 transitions? That seems like a maintenance nightmare. "the most pain free way to 'correct' an overly convoluted workflow" is to start with a new, basic workflow where issues are allowed to transition to…