Trudy P Claspill Community Champion

Hello @philipf When asking for help with an Automation rule it will help us to help you if you include screen images that show the full automation rule and details of each step. Often the problem can be found in a syntax error or a context error. The message you are seeing indicates that you are not setting the Summary…

Hello @Sogand Namdar Welcome to the Atlassian community! There is an open source desktop client that can be used with Jira Server/Data Center. https://almworks.com/jiraclient/overview.html There is not a desktop client for use with Jira Cloud. There is a change request about that here:…

Hello @Tom Welcome to the Atlassian community! Have you reviewed the constraints on that feature that are described in this document? https://support.atlassian.com/user-management/docs/log-in-as-another-user/ You can’t use this feature to: * log in as a user who has the same role as you or higher (meaning, if you're an…

Hello @Swetha R What are the field types for customfield_101 and customfield 103? What error message are you getting in your rule execution audit log? A useful debugging tool is the Log action. With the Log action you can write text and values into the rule execution Audit log to confirm that the values are what you…

Hola @Alejandro Gamboa , ¡Bienvenido a la comunidad Atlassian! Eso no requiere cambiar el tipo de su proyecto. Si está trabajando con un proyecto de software administrado en equipo, puede alternar entre el uso de un tablero Kanban y un tablero Scrum. Vaya a Configuración del proyecto > Funciones. Busque la función…

Hello Dietra, Based on your answer it sounds like there is no reason to have the AND assignee = {{distinctAssignee}} clause in the JQL in the Lookup Issues action within the branch. It sounds like instead you need to have AND reporter = {{distinctReporter}} if you want to get the list of just the issues for each reporter…

Hello @Christoph Müllauer The rule you are presenting does not change an issue due date based on a related Version being released. Your trigger is Field Changed - Fix Versions. That means the rule is triggered when the value(s) assigned to the Fix Versions field of a single issue are changed. If you add a value or remove a…

Does the Timeline function of Jira Work Management satisfy your need for a roadmap function?

Hello @Addison Gourluck Welcome to the Atlassian community! A Site Admin would be able to create a User Group at the site level. You might want to ask your Organization Admins if you can be elevated to that level of access. An alternative to creating a User Group is to use the Team functionality instead. Currently anybody…

Thank you for the clarification. You're right, I was not fully grasping the problem you are experiencing. On the rule Details page what are your settings for Scope and Project? Are issue A and issue B in the same project or different projects? If they are in different projects your rule scope must be Multiple Projects and…

Hello @Keisha Welcome to the Atlassian community. Can you tell us if you are working with a Team Managed project or a Company Managed project? You should see that information at the bottom of the panel on the left when you are viewing the project. You can also get it from the Type column on the View All Projects page…

Hello @philipf You can set up an automation rule that would copy the client information from the selection list to another field, only when the selection list value is not "Internal". Jira doesn't have a native method to require an entry in field A when a specific value is selected in field A. That would require a third…

Okay, I see. The Lookup Issues action that is having the problem is the one inside the branch where the JQL includes assignee = {{distinctAssignee}} {{distinctAssignee}} has no value Can you explain to us what you are trying to accomplish with this rule? It appears that you are first looking for issues that are not done,…

Hello @Morgan Fells Welcome to the Atlassian community. Typically Atlassian is contacted through support tickets opened here: https://support.atlassian.com/contact/#/ If you select the Billing, Payments & Pricing option there you are redirected to here: https://www.atlassian.com/company/contact/purchasing-licensing That is…

Hello @michael.batrla Welcome to the Atlassian community. I don't have an answer for you. I don't work with the Security container functionality. I see that you started a new Question post on the topic.…

In a Team Managed project Sprint board, to see the subtasks as cards you need to 1. Set the Group By option to Subtask 2. Then each issue that has subtasks becomes a swimlane. Issues that don't have subtasks are in the Everything Else lane at the bottom. 3. Then cards will display for each subtask. It isn't possible…

For confirmation of the change can you show us a screen image of the modified JQL used in the Lookup Issues action in the rule? The error message shows an "=" after "assignee". That should not be there if you modified the JQL as I suggested.

You'll need to look at smart values and functions for manipulating date and time data. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ If questions come up, don't hesitate to ask the community.

Automation Rules are native. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ However there are limitations on how many rule executions you can have per month based on your subscription plan. Refer to https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/

Hello @anuradha_upt Welcome to the Atlassian community. Are you working with Jira Cloud or Jira Data Center? Are you a Jira Administrator for the instance? A Jira Administrator will be able to create a new, empty project and give you access to it to experiment with creating issues.

Hello @Dima Astahov You can use an Automation rule to update the field automatically after the creation of the issue is completed. If you want to update the field to set a default value within the Create Issue dialog, where the value may be dynamic/relative to another field or the current date, that would require use of a…

Hello @Nora Hiles Welcome to the Atlassian community. You can grant access to your Jira product to up to 10 users on the Jira Free plan. It does not matter what the users' email addresses are. Note that in the Free plan you cannot customize permissions, though. When you grant a user access to your Jira product they become…

Hello @Janet Buckley Welcome to the Atlassian community. Through what web page are you attempting to request the quote?

Hello @John McConnell You could add the Comment On Issue action to the Automation rule to add a comment when you send an email about the issue via Automation. I'm not familiar with ways to attach to an issue emails generated in an Automation rule.

Hello @Patrick Weegen Have you gotten a response in your ticket in the hours since you opened your Question here in the community? We are a community of users of the Atlassian products, so we don't have access to see your ticket or access your site. How did the unsubscribe happen? Did an Administrator manually cancel the…

Hello @Peter Harding Welcome to the Atlassian community. Is the base URL you are using in Postman a match for the base URL of your Jira cloud instance? In postman you have https://api.atlassian.net . Is that the same base URL you see when you are looking at the issue through the Jira UI?

Hello @Adrian Avalos Do you have a third party "time in status" app added to your Jira instance? Or have your administrators added their own "Total Time in Status" custom field? If you are using a third party app, do you know which one it is? There is more than one available. Knowing which one you are actually using will…

Hello @Melinda Janosko Welcome to the Atlassian community. Given that you post information says your product plan is Standard, is it correct to assume that you are talking about creating child subtasks under a standard level issue? If so, then no, the subtask cannot be assigned to/seen separately from the parent task in…

Follow Q if you don't mind. Do I have to me the owner of the board for the flow diagram solution to work? No, but you do have to have access to the board and to all the issues included in the board.

I'm trying to gauge how long it takes for certain stories to be successfully closed. A burndown chart is not going to tell you how long it took to complete issues. A burndown chart is designed to show you progress against a body of work; just what is done vs. what is not done. A Sprint is one way to organize a body of…