Trudy P Claspill Community Champion

Hello @Connor Is the RSM project Company Managed or Team Managed? Do you have any (other) Team Managed Service Management projects on your instance? I wonder if the automation may be getting confused if there is more than one request type by that name, and if one of them exists in a Team Managed project. Identically named…

Hello @Max The Resolved date is set automatically when you set the Resolution field for an issue. That normally occurs when the issue Status is changed to one of the done/complete/closed statuses. It is not possible to update that date through entry in a field in the UI, but you can update the value by using the CSV Import…

Hello @Max Welcome to the Atlassian community. Is this basically the same question you asked 6 hours ago? https://community.atlassian.com/t5/Jira-questions/User-Stories-Epics/qaq-p/2719796 Or is this question somehow different?

The Sprint criteria should not be a problem because subtasks inherit the Sprint from their parent issue. Is the Development Team field set in the subtasks? If it is not, then the subtasks won't be included.

Hello @Eduardo Sanchez Welcome to the Atlassian community. This seems to be a question about Jira, so I am going to move it from the Training & Certifications forum to the Jira forum. What is the actual question that you have on this topic? Are you saying that when you move the Due date from where it is shown in the image…

Hello @Mohammed A Welcome to the Atlassian community. I think you need to back up an look at the problem you are trying to solve. You have told us what you think the solution is (having two copies of every bug), but that may not really be the best solution. What exactly is the problem you are trying to solve? When we…

Do you have any quick filters activated for your board? Are the Statuses set on the subtasks mapped to columns on your board? What is the filter for your board? Does it include all issues from the project or is it more selective and possibly excluding the subtask issues from the board?

If you view the Allgemein tab for the board do you see yourself listed as an Administrator for the board? Is this board for only one project? Can you share with us the Filter Query listed on the Allgemein tab? Can you navigate to Projekteinstellungen and then select the People option and confirm that the Administrator role…

Migrating the data to a Company Managed project is an alternative, but that is rife with its own problems including possible data loss for individual fields, and disconnection of Epics from their child issues. https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/

Hello @Chuck Ma Your image for your Team Managed project indicates that it is a Business/Work Management project. Currently such projects don't have a Features category under Project Settings for enabling/disabling additional features. Additionally, even if you link code/pipeline information to the issue, for Team Managed…

Hello @Tyler McDonald Welcome to the Atlassian community. Boards for Company Managed projects do not include Sub-task as a Group By option. That is available only in Team Managed project boards. However, the Sub-task option in Team Managed project boards and the Stories option in Company Managed project boards are the same…

Hello @Haseeb Khan In the future please click on the Show more link to the right of the Audit Log entry to reveal the details about the individual execution of the rule, and share that information with us. The problem with your rule is that the action to Link Issues is happening at a point in the rule where the context is…

Hello @Michel Mondor Project Roles are defined at a global level in Jira and are available in all projects. You can choose to use them or not within a given project. If you delete globally defined Project Roles that will have a negative impact on Jira, wherever those roles are currently being used. That can include, but is…

Hello @Pankaj Patankar Welcome to the Atlassian community. You can use an Automation Rule with a Schedule trigger to send an email on a specific date each year. You would need a rule for each specific date. If the date is recorded in an issue, then you could set the rule to run every day and find the issues where that date…

Hello @Yuliia Vyborova Welcome to the Atlassian community. I don't offer live telephone support but I can try to help you via messaging through this forum. If you have the ability to create a Plan... ... then the first screen you should see should give you the option to select what to include in that Plan. And that should…

Hello @Nelson Costa Welcome to the Atlassian community. The Jira self-hosted product did not include a system field named CC, as of version 7 and newer. Perhaps in your environment your Administrators had created that custom field and made it available in every project. It is not currently possible to customize the…

Hello @Alan Clarke Welcome to the Atlassian community. With the Jira product you could create a Project called "Commissioning". In that project you can create an Epic type issue for each Site. Under each Epic you can create child Tasks for the work related to that site. Do you know all the sites and tasks per site in…

Hello @Mahanth Prudhvi P Without an add-on the only option is for you to use the Jira API to extract the worklog information and manipulate the data outside of Jira to generate the report that you want.

Are you an Administrator for the board or a Project Administrator for the project the board references?

Hello @Alex Phipps What happens when you try to update the board administrators? Are you getting an error message? Is the field not editable?

Hello @Becky Take a look at the answer on this post. I think it addresses your question. https://community.atlassian.com/t5/Jira-questions/How-can-I-refer-to-an-issue-on-a-different-Jira-Cloud-Instance/qaq-p/1338977

Hello @syed_imon Your tags on your post indicate you are using the Standard product plan. With the Standard product plan the issue type hierarchy is Epic |-- standard level issue types (i.e. Task, Story, Bug) |-- subtask level issue types Can you tell us where in that hierarchy you have added "Initiative"? Can you provide…

Hello @Marc Pincince The Y axis should reflect what you have selected in the Estimation option for the board. For board 2 what do you have selected for the Estimation option?

Hello @Julian Vollmer Welcome to the Atlassian community. Based on the image you provided you are working with a board for a Company Managed project, and the project is not using the Simplified Workflow. Do you want to only add a new column, and move one of the existing statuses to it? Or do you want to add a new column…

If "M.E. gate 2" is the only child issue in the Epic that has an issue type of "Imp Continuous Improvement"... And if "Tool Crib" is the only child issue in the Epic that has an issue type of "Tool Crib Prep"... Then you could build your rule like this: 1 Trigger: Issue Transitioned To status: Done 2 Condition: Issue…

And was how I had achieved the same outcome before on a prior Jira project at another business? To what "same outcome" are you referring? What exactly is the outcome you want? 1. The To Do lozenge on the backlog totalling the points of all issues that have a gray status? The only way to achieve that is to have all the gray…

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Hello @Пернебаев Жалғасбек Әлімханұлы Boards display issues based on filters. The impact to the board depends on the filter criteria. If an issue type is removed only from an Issue Type Scheme for a Company Managed project, then the issue type continues to exist at a global level. The board should continue to display any…

Hello @edival1 Welcome to the Atlassian community. Users and Groups are not added to the People section of projects in the Free plan. All users that are granted access to your Jira instance become administrators for all projects, as documented here:…

Hello @william_ferguson I think you are encountering this documented bug: https://jira.atlassian.com/browse/JRACLOUD-75406