Trudy P Claspill Community Champion

Hello @Colleen Lee Welcome to the Atlassian community. Can you confirm for us the Type of the project you created? That information will be in the Type column on the View All Projects page under the Projects menu. Can you also show us the dialog where you are trying to select the project to use as the basis for the new…

Hello @[deleted] Based on your image I believe you are working with a Team Managed Software project. You can see "software" at the top of the panel. At the bottom I suspect you will see "team-managed", like this: In a Team Managed Software project where you are using a Kanban board with the Backlog enabled, the issue that…

I see that one of these issues is issue type "Tool Crib Prep" and the other is "Imp Continuous Improvement". Will this be the only pair of issues under the Epic that use those issue types? If so, that could be used as the identifier in the rule. If they are not the only issues of those types under the Epic, then will this…

Are the two issues the only child issues under that Epic? Do they have some static value or common value used in both issues, in the Summary or another field, that will make them identifiable as a unique pair under the Epic? You said each of these two issues is created by a different automation rule. Can you tell us more…

Hello @SneakyFx Welcome to the Atlassian community. There is no native JQL methods available that will give you what you want. What is the problem that you are trying to solve by getting this information? Are you going to have to do this repeatedly for multiple users, or is this a one time need?

Based on the data available in Issue 1 and Issue 2, is there any way to identify that Issue 1 and Issue 2 are related to each other? There must be something available from Issue 1 that identifies Issue 2, and from Issue 2 that identifies Issue 1. Otherwise there is no way to create a rule that bases the creation of Issue 3…

Hello @Arun Nayak Welcome to the Atlassian community. That is expected behaviour. The Customer Portal can be used by Customer users to see issues they have reported and issues shared with them, and can be used by JSM Agents to see the Customer Portal view of the issue. If the users have JSW licenses but not JSM Agent…

Hello @Vera Valshonok You would have to grant that user Organization Administrator permissions.

In another post I found there is a Status page for the JMWE api http://status.innovalog.com/

I heard from a colleague that JMWE/Appfire was experiencing an outage. My colleague got that information via a support case they opened with Appfire. You might want to also open a support case directly with Appfire about the problem.…

Hello @Jean-Marc Du I heard from a colleague that JMWE/Appfire was experiencing an outage. My colleague got that information via a support case they opened with Appfire. You might want to also open a support case directly with Appfire about the problem.…

Hello @evantassel Where are you looking? I went to Atlassian's Trust Center site https://www.atlassian.com/trust I clicked on the Compliance Resource Center tile which has the link "See attestations". https://www.atlassian.com/trust/compliance/resources There I clicked on the Certifications & Attestations category. Then I…

Hello @Lex Baldridge Welcome to the Atlassian community! Can you provide a more detailed explanation of your use case? Are the two issues in the same project or another project? Are you going to need this for various pairs of issues? If so, how do you determine which two issues are in the pair? Do you link the two issues…

Hello @Shai Abalahin Welcome to the Atlassian community. Does this user have more than one Atlassian account? Perhaps they logged in under a different account previously, and that account was subsequently deactivated?

Hello @Traysa Lee Welcome to the Atlassian community. I don't see a Create button in the left-side navigation pane in the Jira DC instance with which I work, but perhaps that is because it is only at v9.4. The Backlog (and board) are selecting issues based on a filter. So the first thing to check is if the issues you…

Adding two this... Permissions for Company Managed projects and Team Managed projects are handled differently. For Company Managed projects Permission Schemes are used, and the primary permission for granting a user access to a project is the Browse Projects permission. To enable the group to see only one project you have…

Thanks for clearing that up @Bill Sheboy . I thought the question was about Labels values in issues.

Hello @William Farmer Welcome to the Atlassian community. It has been my experience with the Cloud products that vendors can only add to the environment. They cannot replace native functionality with their own functionality. We had a similar case with the Smart Attachments app. It produces another panel for displaying…

Hello @Amol Karpe Welcome to the Atlassian community! Atlassian provides many free resources to assist you with self-managing your migration to the cloud. Here is a starting point: https://www.atlassian.com/migration/plan/cloud-guide That includes all the items you have asked about, between that site and references to…

Hello @Zakarya Ali Welcome to the Atlassian community. With what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu. The article you referenced applies only to Team Managed Software projects.

Hello @DPK We are a community of users of our own copies of the Atlassian products. We don't have access to your support ticket. However, I have flagged your post to raise it to the attention of the Atlassian Team.

Hello @Claire Hendrick Welcome to the Atlassian community. Boards display issues based on filters. Is the other team's board filter referencing a different project/issue-set than the original board? When you say the user "moved" the sub-task, do you mean they used the Move functionality to change it from being the child of…

Hello @Ross Curtis Welcome to the Atlassian community. Thank you for the thorough explanation of what you have set up. For point #1 you mention the To Do lozenge in the backlog screen. That is locked to the left-most column of your board, There is no work around for that currently. I have not yet been able to find a change…

Hello @Alexandra Verzier Welcome to the Atlassian community. If you are referring to the built in Labels field types, I don't believe that has ever been a stand alone automation action to simply create a Label value. The method for doing that is to add the value to an existing Labels type field.

Hello @Emilie I haven't yet figured out a way to catch the change to Watchers in an Automation Rule. However, as an alternative, you could create a manually triggered Automation rule that a user could use to add themselves as a watcher to the current issue (confirming in the rule that the current issue is an Epic) and add…

@Madar, Andrew Do you mean block all editing of the issue, except through a workflow transition? If so, no. That would require showing a screen as part of the workflow transition, and Team Managed project workflows don't support that yet. https://jira.atlassian.com/browse/JRACLOUD-83879

Hello @RAMI Have you reviewed the documentation for creating Automation Rules and made any attempts at creating such an automation? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ If you want to do this on a schedule, and you can create a filter that would retrieve the issues you want to update,…

I see that the sprint name you have specified in your filter does not match the sprint name shown on the burndown report. The name in the filter has a "p" in it. The name in the chart does not. So your filter is not actually trying to retrieve issues for the sprint you are looking at in the Burndown Chart.

Hello @kopper key This is a forum for questions related to the Jira Software product from Atlassian. Does your question somehow relate to that product? It doesn't seem like it does. I recommend that you follow the advice of the message and contact your Google Workspace administrator to get assistance.

I would not recommend using the Description field because searching based on text and relying on users to enter the correct text is unreliable. You could use a Label value. Label values are globally available, not case sensitive, and not defined per project, so that is a reasonable option. But again, you are going to be…