Trudy P Claspill Community Champion

Actually, if you use an Automation Rule to execute the Clone Issue action then you can copy the attachments from the source issue.

Hello @Gor Greyan What version of each product are you using? Create Variable did not become available in Jira Software Data Center until version 9.2.

Hello @Andrey Ivanov You have tagged your post as Jira Service Management. Do you want that text displayed on a form the Customer uses to submit an issue, or in the Create Issue dialog that a licensed Jira user or Jira Service Team Member sees when logged into Jira?

Hello @Kamil Askerov What email notifications are they getting? Emails sent by Automation Rules are not governed by this setting. Emails of filter subscriptions are not governed by this setting Emails from Service Management projects to Customers are not governed by this setting, I believe.

Hello @Usha Padmasri Welcome to the Atlassian community. What happens when you try? Can you provide screen images?

Hello @Sobirdzhon Tokhtakhodzhaev Welcome to the Atlassian community. Jira does not provide a native single click solution to clone a project and all the issues in it. Also note that non-administrator users can create only Team Managed projects, which are stand alone projects. To ensure consistency you would need your…

As @Luka Hummel - codefortynine indicated there are third party apps you can buy to satisfy the requirement. But you may also be able to use the native Automation Rules functionality for free to satisfy the requirement.

Glad to help! If my response helped solve your problem please consider clicking the Accept Answer button to mark your post as Solved.

You're welcome. If my responses have helped you solve your requirement please consider clicking on the Answer Accepted button to mark your post as Solved.

How many days ago did you remove the products and the domains? The documentation says it can take weeks from the day you deactivate your product subscriptions until the products are fully removed from your organization. You won't be able to delete your organization until Atlassian has fully processed your request to…

@Ken Loh cc: @John Funk , @Lisa Forstberg While you cannot extend the issue hierarchy above Epic directly in a Team Managed project, you can achieve what you want with a Premium or Enterprise subscription plan and a combination of Team Managed and Company Managed projects. You create the new issue type in the global Issue…

Hello @Greg Costa The step to Clone Issue does not thereafter change the focus of the rule to the newly created issue. When your rule reaches the Edit Request Type action, it is executing that action against the issue that triggered the rule, not the issue created by the Clone action. In order to modify the issue created…

Hello @Claudia Contreras Whenever you ask for help with an Automation Rule, it will help us help you if you provide images that show the entire automation rule and the details of each step. Are any of the issue creations happening within a branch? Do you have multiple branches in the rule? One quirk of Automation Rules is…

Hello @Ferdian Yulianto Welcome to the Atlassian community. I recommend that you contact the support team for the Xray app directly. You can find their contact information from the Support tab of their product listing in the Atlassian Marketplace.…

Hello @Anna JQL in Jira is only for specifying the conditions you want to apply when selecting issues and the order of the output. It is not used to specify the columns that will display in the output. To learn about changing the presentation of the search results (defining which columns you want to see in the output)…

Hello @André Luiz Schikovski Welcome to the Atlassian community. Jira does not provide a method to set the capacity for work for a sprint in a Scrum board. In the Premium and Enterprise subscriptions there are some capacity management features available through the Advanced Roadmaps Plans feature set. There are some third…

You need to rename the specified workflow. The process of creating a new Simplified workflow is trying to create a new workflow using that exact same name, which isn't allowed.

Can you show us a diagram of your current workflow and point out which status you want to force the one team to go through? I think this could be done but it will help me give you specific advice if you provide that information.

Olá @Bruno Peixoto Almeida Você deseja que o usuário insira um comentário enquanto executa a transição? Ou deseja permitir a transição se já houver 1 ou mais comentários sobre o assunto? O validador que você criou foi projetado para exigir a inserção de um comentário durante a execução da transição. Isso significa que você…

Hello @Martinez_ Diego How do you identify that a particular issue is owned by a particular team? Are you using the Team field?

According to the documentation: https://docs.oracle.com/javase/8/docs/api/java/time/format/DateTimeFormatter.html ...a lower case "w" will get you the week of the year (1-52) while an upper case "W" or upper case "F" will get you the week of the month, which is what the author asked for. I haven't recently tested both…

Yes, the documentation for that is located here: https://support.atlassian.com/jira-work-management/docs/import-data-from-jira-software-to-jira-work-management/ I think this is a relatively new feature. Atlassian has been making changes to the Import options and I think this is one of them.

A user doesn't have to be granted a role in a Project to be able to see the contents of the project. Whether or not they can see the project contents depends on how the Browse Projects permission has been allocated for that project. The permission can be allocated to user groups, individual users, project roles, and more.…

Hello @최현창 There is an "original" and a "improved" billing experience. All the environments I have access to have only the original billing experience which may be different from what you have. From this document…

Hello @Esther Nguyen Welcome to the Atlassian community. When you say "Hero" issue and its "linked Tasks", do you mean that Hero is a custom issue type you created? How are the Tasks linked to it? Can you show us a screen image example of a Hero issue with linked Tasks? Can you layout the entire structure for us? How many…

@cox.tw The last thing I can note is that in my environment I see the +Create Issue option statically only at the bottom of the left most column on the Kanban board of my Team Managed Software project. I have to hover in the other columns for the +Create issue option to appear in them. Given that the original post is over…

Thank you for the additional screen image and information. Note that your project is not actually using the simplified workflow. It is using the Jira Workflow, and you can't modify that workflow from the board Columns screen. If you want to change your project to use the simplified workflow you will need to click the…

If the requestors in the Service Management project are Customers then their names can appear as the Reporter for the Service Management issue. But to be inserted as the Reporter of an issue in a Jira Software project I believe that they must be a licensed users of your Jira Software product, and also have permission to…

Hello @Jennifer Eitel Welcome to the Atlassian community. I still see the View All link at the bottom of my Your Work page. Do you see the message "Showing ## of ##"? If not, then perhaps the View All link only shows when there is more data to display. Have you tried another browser application, or a private browser…

I set up a board that contains only Story and Sub-task type issues. I did not see the Type filter on the Backlog screen, but I do see it on the Board display. I've never noticed this difference before so I don't know if it is a recent change or has always been this way.