Trudy P Claspill Community Champion

Hello @kathleen_crowley Welcome to the Atlassian community. Does the board that doesn't have the Type filter displayed currently actually show more than one type of issue?

Hello @LynnG What exactly do you want your Help Desk people to be able to do in the area of user and group management? Is your organization using the Original User Management experience of the Centralized User Management experience? https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

What is the filter for the board? If the filter is not explicitly calling out a single project that would prevent you from adding statuses. Can you provide a screen image of the upper portion of the Columns screen specifically to show the information under the Workflow heading?

Have you tried the same steps in another browser application or a private browser window? Do other admins with the same permissions have the same experience?

Hello @Claudio Rouillon What problem are you trying to solve by sending the comments to somebody before the issue is permanently deleted. The nature of Automation Rules is to run in reaction to an event and then run without interaction with the users. You won't be able to use this rule to pop up a dialog to get a comment…

@Nancy Michaels There are no screen images included in your posts.

"Most recently created issue" is limited to the context of the Automation Rule's current execution. It doesn't consider issues created in other ways; by users, by other automation Rules, by integrations with other tools.

Can you provide a screen image of what you see? Are you listed explicitly as a project admin or board admin?

If you choose to use automation you could use a rule like this. This rule would send a list of issue keys to each assignee where the list includes issues that have not been updated for 7 days or longer.

Hello @jeremy.hillin Welcome to the Atlassian community. Have you considered using a Saved Filter and subscriptions instead? You could set up a saved filter thus: project=<yourProject> and assignee=currentUser() and updated < -7d Then have each user subscribe to that filter to receive the output on a daily basis. If you…

Hello @Nick Van Maele Welcome to the Atlassian community. Can you provide a screen image showing us what you see? Generally switching from Basic view to JQL view doesn't break the statement into multiple lines, but you should be able to add a carriage return/new line using Shift+Enter. Also in the image can you point out…

Hello @Elmarie Kleingeld Welcome to the Atlassian community. Are you referring to this app? https://marketplace.atlassian.com/apps/1216988/timesheet-tracking-for-jira?tab=overview&hosting=cloud Have you reviewed the documentation provided by the app vendor? You can find a link to that under the Support tab of their app…

Hello @Christian Welcome to the Atlassian community. When I start to type in the name of a group, initially it shows as an email address but then quickly switches to showing the group names that match. At the bottom of the list is the email address it was trying to construct. Are you sure what you are typing in matches to…

Hello @Chris Higginbotham What is the type of projects into which you are cloning the issues? Do the Reporters of the original issue have permission to access those destination projects, and adequate permissions to create issues in them? Can you show us the full automation rule where this is not working as you expect?…

Hello @Jamie Maiquez What type of project does this concern? Get that information from the Type column on the View All Projects page under the Projects menu. Jira Cloud has no concept of a special read-only, unlicensed user. If you want to give access to specific users (and not the entire internet) then the users have to…

Hello @Nancy Michaels Welcome to the Atlassian community. The first thing we need to know is the type of the project with which you are working. Get that information from the Type column on the View All Projects page under the Projects menu. It is not possible to add Statuses through the column configuration screen for all…

Hello @Phyllis Lazarek Welcome to the Atlassian community. With what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu. This is probably being caused by a Validator in the issue creation process that is telling Jira to require an entry in the…

It is true that JSM itself does not offer a Scrum board feature, but you can include the JSM issues in a Sprint board that is based on a saved filter that includes the JSM issues. However, if your users are only JSM customers they would not be able to view the Scrum board without being licensed Jira users. Alternately, you…

Hello @Anamika Welcome to the Atlassian community. Currently Jira Software does not support submission of issues through "forms" - it doesn't have a Forms feature. Forms can be used with Jira Work Management (aka Business) projects and with Jira Service Management projects (which would require a JSM product subscription).…

Hello @Nicolas Mayans What is the issue type hierarchy that you are working with? The native issue type hierarchy in Jira is: Epic |-- standard level issue types (i.e. Story, Task, Bug) |-- subtask level issue types Are you trying to prevent closure of an Epic, or closure of issue types at the "standard level"? Also what…

Hello @Andrew Wilks The native burndown charts don't track completion at the subtask level, rather only at the "standard issue level" (i.e. Story, Task). The standard issue level issues are intended to be scoped to describe a unit of work that can be completed and delivered. If you need to break that down into smaller…

I don't see anything in the Audit Log accessible from Settings / Systems that records information about deleted issues.

Hello @Renato Castro Welcome to the Atlassian community. When an issue is deleted in Jira Cloud, the issue is permanently and immediately deleted and cannot be recovered. The only way to recover it would be to restore a backup of the system. For that reason the permission to delete issues should be limited to…

Hello @Arun Unnikrishnan You need to change your For Each branch from "Current Issue" to "Most Recently Created Issue". Creating a new issue within a rule does not automatically make it the "current issue" (the issue upon which the rule will operate). So you need to change the focus of the rule to that newly created issue…

One problem is that at the point where you using the Move action the issue that is in focus is the trigger issue, not the newly created issue. To address that you need to use a For Each branch, selecting Related Issues / Most Recently Created Issue. Next, if you want to add the issue to an Active Sprint on a Scrum board…

That is because at the point you are trying to link the issue it is the trigger issue that is in focus. Using the Create Issue action does not change the focus of the rule to the newly created issue. As the rule is currently written, with the focus still on the trigger issue, change the Link Issue action to link to the…

Hello @Dan Snell What are the details of the Schedule Trigger? To use the Link To Trigger Issue, there must be an issue actually identified in through the Trigger of the rule. For instance when the trigger is Issue Transitioned, the issue that was transitioned is the Trigger Issue for that rule. When you use a Scheduled…

Your syntax in your email is also incorrect. You need to treat those variables like Smart Values, with curly brace surrounds and following the required syntax for using math expressions with Smart Values. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/ In addition, you might need to…

Hello @Dipen What are the details of your second Create Variable action. What are the details of the Send Email action? Add Log actions before the Send Email action to print the values in your variables into the Audit Log. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action Variables…

Thank you so much for the work you did to put this together @Sajit Nair and @Robert Wen_Cprime_ . It was so much fun! I really enjoyed the alternate answers that were being posted in the chat, too! Congratulation to all the winners and participants.