Trudy P Claspill Community Champion

Hello @[deleted] Here we are a user community. Unfortunately we have no access to remove those subscriptions from your organization because we are just users of the products, like you. You can open a request directly with the Licensing Support team through this page:…

The article reference I provided in my original reply does include the command you eventually found to be the correct command for encoding the data to use with "Basic" in the Send Web Request action. ;-)

What happens when you try to access the data? Can you access any other data in Jira? Were you accessing a Jira subscription you set up for yourself or was it set up for you by another person? As I mentioned, Atlassian has a policy about deactivating inactive subscriptions, but would've sent emails to the Organization Admin…

@Marcos If we have answered your question satisfactorily please consider clicking the Accept Answer buttons above our responses. Let us know if you have additional questions on this topic.

Hello @Jennifer_Rodriguez Welcome to the Atlassian community. When you say "new migration" do you mean you have recently migrated from Data Center to Cloud? Or do you mean you have been using Cloud for some time and this functionality has changed? Can you provide a screen image of where you are viewing the Tasks and…

Hello @Kazeem Balogun Welcome to the Atlassian community. To delete your account follow the guidance in this document https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

What happens when they try? Can you provide a screen image of what you see and one of what they see?

Hello @Ashwathy Mohandas Welcome to the Atlassian community. What type of Space does this concern? Click the ... button next to the Space name in the panel on the left and tell us what the last two lines in the pop up say. Can you provide a screen image of what you can see for the Space? What steps are you following to…

Hello @Issac Jacob Zarate Welcome to the Atlassian community. What happens when you try to access the data? Can you access any other data in Jira? Were you using a Free subscription for Jira Cloud? When was the last time you accessed the data? Atlassian has a policy about deactivating inactive free subscriptions. After…

@Arkadiusz Wroblewski The Community Question form has only a single checkbox for "Admin". When checked it adds the tag "Product Admin". There is no option to add "Org Admin" to the Permission Level tag.

Another option if you have access to JSM and the Assets feature is to use Assets instead.

Hello @Marcos There is no way to increase the number of options in a Team Managed project custom Dropdown field. Refer to my answer for a work around. https://community.atlassian.com/forums/Jira-questions/Increase-limit-for-custom-field-dropdown/qaa-p/3223150#M1176502

Thank you for that information. Have you tried any of the following? * Clearing your browser cache and then try to access the page * Use a private browser window to login and access the page * Use a different browser app to login and access the page

Hello @Jim Gilliam As a user community we don't have access to update Atlassian's documentation. I can tell you that Atlassian has been applying a terminology change. The original term was Project. The new term is Space. Atlassian implemented the term in the UI and is still working on updating documentation. Within the…

Hello @송하진 Welcome to the Atlassian community. As a user community we can't help you directly with this issue. Check this page for the accepted cards for payment. https://www.atlassian.com/licensing/purchase-licensing/howtopay If you aren't using one of those you will need to change to using one of these. If you are using…

Hello @ellis_mason Welcome to the Atlassian community. Does this concern a Team-managed or Company-managed Service project? In order to assign an issue a user needs certain permissions. The need the permission for Assign Items within the project. They also need the Global permission for Browse Users and Groups. For a…

The Jira app appears to possibly be in the cancellation process. When did you cancel it? It can take a bit of time for the cancellation request to be fully processed. I've also seen posts that customers have to contact Atlassian for help with cancelling Rovo. If you want to try to expedite the process I recommend that you…

Try going to https://admin.atlassian.com Select the Apps > Atlassian Apps page. Did you cancel all the apps listed there? Also try going to https://admin.atlassian.com/billing That will show the Billing accounts to which you are associated. Click into each one you see. Check the Subscriptions page. Check if there is…

Hello @Adham Mahmoud Welcome to the Atlassian community. What happens when you try to delete your account?

Hello @M_ Theis Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

Hello @Savanah Mcdowell Welcome to the Atlassian community. What exactly did you request be cancelled? What steps did you follow to request that cancellation? Here we are a user community. We are users of the Atlassian apps, and this forum is specifically for the Jira Service Management app. We don't have access to any…

Hello @Rajiv Mallikarjun Welcome to the Atlassian community. Why was your subscription deactivated? When was it deactivated? Was it a paid or free subscription? Have you tried going to https://admin.atlasdian.com/billing , then look at the Subscriptions page, click on the Inactive tab? Do you see your subscription listed…

Hello @Savvywallethub Have you been using a Free subscription? If so when was the last time anybody accessed the data? Atlassian has a policy of deactivating and deleting Free subscription if those subscriptions remain inactive for an extended period of time. In my experience that time period has been 45 days. Two weeks…

Hello @Gabriel Damazio Welcome to the Atlassian community. Are your computers connected to the same network as your teammates? Are your teammates using the same version of the same browser and executing the same actions against the same work items? You could leverage the Developer Console/Tools within your browser to see…

Hello @ElEscarabajo Using the Questions forum to submit a feature request is not the most effective way to ensure Atlassian receives the information. A better method is to open a support case, or to use the Provide Feedback options in the products when that option is available.

Hello @Marcos Welcome to the Atlassian community. Are you using a Team managed Space? There is a limit of 55 options for Dropdown fields in a Team managed Space. There is an open change request about this to which you can add your vote: https://jira.atlassian.com/browse/JRACLOUD-77917 The work around is to define a Global…

Olá @Charles Eduardo dos Santos Junior ! Bem-vindo à comunidade Atlassian. Quais menus não estão sendo exibidos? Você pode enviar uma captura de tela? --- Hello Welcome to the Atlassian community. What menus are not displaying? Can you provide a screen image? It doesn't load some menus within Jira. I'm having trouble…

Hello @Pavan Kumar Unfortunately point #1 is not possible at this time. There is an open change request about that to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-10621 I'm not clear about your intention in point #2. Can you elaborate on that scenario?

Hello @Marika Sword I believe another way this might occur is if one of the projects in your destination system previously used the key "SP". Jira keeps track of key changes so that when a user has a link to an issue with the old key it can automatically redirect them to the issue with its new key. Refer to…

Let us know how that turns out!