Trudy P Claspill Community Champion

Hello @Don Hames The Field Configuration can be used to set a system field to Required at all times for the projects to which the Field Configuration applies. You can't set the fields to Required only on specific screens. Also note that Field Configurations apply only to Company Managed projects. If you are working with a…

Hello @Matthew Stidham Welcome to the Atlassian community. Can you provide us with the details of the API call you are making and any parameters you are providing in that call? We can't really diagnose what might be the problem without seeing what you are actually doing. Also, what is the total number of issues you are…

Hello @Nicole Downes In what Action/Condition are you referencing Assignee? Can you provide a screen image to show us what you are seeing?

How long have you been waiting for a response on the several tickets that you have raised? If it has been some business days, and if you don't get a response from the reaching out through the Billing team page, then start a new question here in the forum. We can flag your new question to raise it to the attention of…

If you have one board where the Quick Filters are already configured the way you want, you can make a copy of that board and change it to use a filter that references a different project. You don't have to stick with the board created along with the project, recreating the filters each time. Do you want to be able to show…

Great! I'm glad I could help you. Please consider clicking on the Accept Answer button if my answer helped you solve your requirement. That will mark your Question as Solved, which helps others searching the forum find posts with validated solutions.

If you want the key for the issues to be different than issues that currently exist, then you need a separate project for those issues. The key comes from the project. When a new Software project is created part of the process is to ask if you want a Scrum board or a Kanban board. So you will get one or the other by…

Hello @RODOLFO VELOSO PEIXOTO Welcome to the Atlassian community. The Jira product exists within an Atlassian Cloud Organization. The person who originally deployed the Jira product (if Jira is all you have) would've been made an Administrator for the Organization. When granting additional users access to Jira, the…

I have not walked through the process, but looking at the above document I believe that you need to log in with one of the Recovery Keys. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account Based on my experience with enabling MFA for Okta using…

Let us back up a few steps. Issues are stored in Jira Projects. Agile Boards are a way to visualize and manipulate issues, but the issues are not "in" the board. You said you made a copy of the board. Copying an agile board does not create a project or make copies of the issues displayed in the board. It only makes a new…

Hello @Karla Garcia Welcome to the Atlassian community. Can you please provide images showing your entire Automation Rule, and the details from the rule execution audit log for the execution that failed? What are the project types for A and B when the rule fails? Get that information from the Type column on the View All…

Hello @Keefa Hawkins For clarity, when you say "key" do you mean the first portion of the issue key that appears before the dash, as in the "ABC" value of the issue key ABC-123? If so, when you copy a board you bringing into that copy the Filter used by the original board. Whatever projects that filter referenced, the new…

Hello @Pat Macpherson Welcome to the Atlassian community. That error is not tied to a specific error, but rather is a label inserted into the application log files that Atlassian Support can access to home in on the log messages at the time the error occurred. I believe the pop-up that shows the code also says something…

Hello @Wei Lin I see that you referenced a post where I supplied the answer. There are only two options for automating the task. One option is the automation rule solution I provided in the other post. The other option is to use the Automated Schedule feature of Jira Plans, available in the Premium edition. I don't think…

Hello @Juliia Bogdanovych Welcome to the Atlassian community. Did you create a recovery code when you set up MFA, as per this document on MFA setup? https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ If you don't have a recovery code, that same document offers two…

@Bukunmi Atoyebi Fatokun Welcome to the Atlassian community. For future Questions, not that the only people that see updates you make to an existing Question are the original author and people that responded to it. To get better visibility in the community, it is more effective if you open a brand new Question and include…

@Bukunmi Atoyebi Fatokun Welcome to the Atlassian community. Are you in the same situation as the original poster? Were you working with a paid subscription? Did you try to downgrade to a free plan before the account was suspended or after? If you were on a paid plan and you account has been suspended, the Administrators…

Hello @Lloyd You are correct that the Bulk Change feature can't be used for linking issues. You could use an Automation Rule to accomplish this. You could use a Manually Triggered automation rule. With the manually triggered rule you would prompt the user to enter the Label value that they want to add. The rule would then…

Hello @sai chinamuthevi Please provide new screen images of your updated rule and the details of the Edit Issue step.

Jira requires you to have the Manage Sprint permission in all projects that are within scope of the Scrum board filter. If you do not explicitly specify the projects within the filter, then Jira considers all projects in the instance to be within scope, because it does not know which projects will contain matching issues.…

Hello @Albert Edidiong Welcome to the Atlassian community. What are the details of your Edit Issue action?

Since we are a community of users of our own copies of the Jira products, not members of the Atlassian support team, we won't have access to your support request.

Absolutely you can include a link to this community question in your support ticket.

Everybody is new to Jira at some point. 😉 In Data Center, Jira Service Management had its own Automation feature. That is what your first image shows. With later versions an Automation feature that works with both Jira Software and Jira Service Management was introduced. That is what your second image shows. You can find…

Are you working with a Cloud product or a self-hosted Server/Data Center product? How did you navigate to the Automation feature?

Hello @Madhu I think there are some syntax errors in what you posted. Is that an exact copy of the filter you used? Double check the results of the middle part of your filter: issuefunction in issuesinepics(Project = "Project 1" and Scope = XXX ) Epics that are in Company Managed projects may contain issues from other…

Hello @Gustavo Kemeñy Welcome to the Atlassian community. This document details how to delete an Atlassian Cloud Organization: https://support.atlassian.com/organization-administration/docs/delete-your-organization/ It includes details and references for deleting the products/sites you've created in that Organization. Pay…

With {{issue}} object I am not finding object on the page you linked. Can you expand on that? I provided multiple page links. Which one of those are you viewing, and what are you searching for? Would I have to link each issue, or can I link to the issue and the child issues? I'm not clear what you are asking with that…

Hello @AB Is it possible that people besides the reporter will enter comments during those time periods? One possible solution involves multiple Automation rules. Rule #1 would be triggered by a comment being added to the issue. The rule would compare the comment Author to the issue Reporter. If they are the same, then the…

Hello Andre, The first solution that comes to mind is to use multiple Branches with each one selecting a specific link type. In each Branch in the Link Issue action you would choose the matching link type.