Trudy P Claspill Community Champion

What are the project types of the projects included in the Plan?

Hello @Sherwin Soriano What types of projects are sources for your Plan? Get the project Type information from the View All Projects page under the Projects menu. Is the Story points field in use in the issues that are included in the Plan?

Hello @Glenn A Can you confirm the source custom field is a user picker field? You should be able to set the Assignee in the Create Issue action. You can set it to a smart value. {{triggerIssue.DRI.id}} You might also be able to use the COPY option on the field. By default it will set the field as Copy from same field in…

What triggers the rule? Is it triggered based on an action for a single issues, and the you need to figure out if you should make the subtask? Is it running on a schedule at are you using JQL within a step in the rule, and you want to incorporate this into that JQL to limit the retrieved issues?

Hello @rneill19 I think this demo video from Adaptavist will help you: https://www.youtube.com/watch?v=7PLWGYH_erU&list=PLnsCytbU4bI6SwVAp1DJlzua9vk1oLQ-G&index=8

Is the client name that you want to exclude being hard coded into the rule or prompted for or extracted from some other location by the rule? It would be helpful if you can explain the full concept of your rule, including providing screen images of the rule. If you want to evaluate an issue that you have already retrieved…

Hello @SianS 21 calendar days are in the sprint, but have you configured your board to indicate you have 5 or 7 working days in a week? And have you specified an additional non-working days during this time period? The gadget takes those settings into consideration when determining the number of days left in the sprint.

Hello @Joan_Rivero Can you provide a link to the documentation you are referencing that describes the changes? The documentation I have seen does not mention a change to being about to create and edit work queues.

Hello @Eman Khan What are you referring to when you say "baseline"? Can you provide a screen image of a baseline? What type of product subscription do you have; Free, Standard, Premium, or Enterprise?

Hello @Natasha Richardson Can client names/IDs include spaces? Can they include other non-alphanumeric characters? Are you searching the field based on a complete client name/ID? Or are you searching based on a partial name/ID? Could the text for which you are searching match to more than one client in the field? Can you…

Hello @Andrew Scraper The Incompatible Components warning sometimes comes up when it should not. There have been a few posts in this community about that. The rule should work with the Condition after the trigger as long as the trigger is using a JQL to select issues. You should not need the Issue matches JQL condition if…

Hello @Jean Francois Gelinas Let us focus on the problems you are trying to solve. What are you trying to automate? Are you trying to automate the creation of the Financial Informations issue? Are you trying to automate setting the Issue Security Level of an existing Financial Informations issue? Are you trying to automate…

Hello @Fotios Liachas Welcome to the community. What is the result that you are getting in this case? Can you show us the rule execution log output? You said you want the min date from the subtask Start date field, but your smart value uses "max". That could be one problem. Another problem could be that field names in…

Hello @ConnectIN Consulting I am not an Atlassian employee, so I would not be able to help. Regardless, that data cannot be restored at this point. When a Free version of the product is inactive for 120 days, Atlassian deactivates the product. After a specified data retention period of time, the data is permanently…

What is your Resolved Time field? I don't have a Resolved Time field natively in my system, which includes both Jira and Jira Service Management. There is a native field "Time to resolution" that automatically calculates the difference between the issue Created timestamp and the issue Resolved timestamp, and displays the…

When using the Parent field and the Epic issue keys you will not see the subtasks under the child stories of the Epic. The Parent of the subtask is the child story. You would have to also select the issue keys for the child stories when filtering for Parent in order to get their subtasks to display. In the View All Issues…

Thank you for that additional information. This filter ...is telling the system to display only the issues of type Epic. So you combined filter selections are filtering for overdue Epics. That is why no child issues are displaying. If you want to filter for overdue child issues for specific Epics, you need to remove that…

Hello @Proshkin Kirill No, there is not an option in the UI to filter rules by Owner nor Actor. The API currently available for Automation Rules also does not provide that option. https://developer.atlassian.com/cloud/automation/rest/intro/#about

Olá @Sarah Bizewski Você já tentou criar essa automação? Forneça imagens da tela mostrando o que você tem até agora. A estrutura seria: Acionador: problema transferido para o status "Em andamento" Para cada um: Questões Relacionadas: Pai Condição: Campos de problema Condição: Tipo de problema é igual a Épico Condição:…

Hello @Kaladin Stormblessed How have you added the filter for a specific Epic? Can you provide a screen image showing the filter options you are using?

Hello @Fikri Ahmad Welcome to the Atlassian community. Since Jira does not have a Time/duration custom field, if you want to display a duration in hours:minutes:seconds you have to perform your own calculations to get those values. You can find documentation on math operations with smart values here:…

Atlassian does not offer a "portal" interface for Jira Business projects (fka JWM). There is a Form capability for submitting issues. Refer to this for more information. https://support.atlassian.com/jira-work-management/docs/collect-information-for-your-team-with-a-form/ Note that only individuals that are licensed users…

Hello @Vansharma Welcome to the Atlassian community. Jira provides an Automation feature that you can use to for many purposes, including automatically creating issues in a project. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ That is just one option. There are other options.

Hello @Ky M What type of project are you using? Get that information from the View All Projects page under the Projects menu. And can you provide a link to the documentation you referenced? It sounds like you might be referencing documentation for a Team Managed project, but you may be using a Company Managed project. For…

Hello @Ken Jacobs Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page. You can create a Selection List/Dropdown field an provide a list of values from which a value can be selected. You said "Auto complete from name I used before".…

Helo @HRumble Welcome to the Atlassian community. The short answer is no. Jira does not natively provide a method to limit the output that displays in filter results for the Linked Issues "field". There might be an option available through a third party app available in the Atlassian Marketplace. I have not looked for nor…

Hello @John Bradley Jira itself does not support - removing the Apps menu - removing specific apps from the Apps menu - restricting who can access a given App It is up to the App vendor to build functionality into their app to support restricting who can access the app functionality. Some vendors do that, but many do not.…

Hello @Andrew Scraper Welcome to the Atlassian community. You can do all that with Automation Rules that use a Scheduled trigger. Are you familiar with the Schedule trigger in Automation Rules? https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled I would recommend 3 rules, with each one…

I have flagged this post to raise it to the attention of Atlassian Team Members. They should respond here within 2 business days. It is true that if you are using only Free Cloud products and you don't have a valid support contract for your on-premise instances, then you cannot open a support case. That option is available…

Hello @Chad Fedie Welcome to the Atlassian community. Can you provide a link to the post you found?