Trudy P Claspill Community Champion

If you assign the team member to the role Service Desk Customer: 1. They cannot make Internal Comments. Those can be made only by Service Desk Team role members, and 2. They can see the issue only through the Customer Portal, and only if the issue has been Shared with them. They will be able to see only the information in…

The root of the problem, as mentioned in the error message, seems to be that in your instance there are multiple custom fields named "sprint" so the branch portion of the rule is unable to zero in on using the native, Jira-provided Sprint field to find the issues in the sprint that was closed. The one that you need is the…

Hello @Nikhita G We are a community of users of our own copies of the Atlassian products. We are not the administrators of your specific Jira instance and cannot adjust your permissions. You will need to contact the administrators of your Jira instance to ask if you can be granted that level of access. If you are unsure…

Hello @Frederik Vanhaelst Based on the image provided, your project appears to be Team Managed. You should see a statement to that effect at the bottom of the navigation panel on the left. Workflows and Workflow Schemes referenced in the video can be used only with Company Managed projects. All of the scheme information…

I have not yet figured out a scenario where "Progress (story points)" is available but "Story points" is not. Neither is available if my Plan references Team Managed projects, even if every Team Managed project has Estimation set to Story points. What project types are included in the Plan? Are they all Company Managed…

Hello @Sonata Adomaityte Welcome to the Atlassian community. An Automation Rule can't be used to prevent the transitioning of an issue to a new status. Automation Rules are trigged by an issue event (or manually, or on a schedule) so they are reacting to an event that has already completed, such as an issue transition…

Hello @Kateřina Blahová In the Edit action, after selecting the Labels field click the ... button to the right of the Type to find value... field and select ADDREMOVE You can then specify the Labels value(s) you want to remove in the Values to remove field.

Well, I learned something new! Thanks @Lucas Modzelewski _Lumo_ !

An Product, Site, or Organization Administrator for you Atlassian Cloud products can open a support case directly with Atlassian at https://support.atlassian.com/contact/#/ and request a live call. Most of the community members here are not Atlassian employees. Rather we are users of our own Atlassian products…

Hello @Yong Xin Choon I strongly recommend that you report that problem to the app vendor directly. You can find their support contact information in their Marketplace listing.

Hello @Frank Castellucci This should be possible. Have you tried adding the Story points field to the Fields section?

Hello @Christopher Lambdin Take a look at the API information available here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-group-issue-custom-field-options

Hello @Myles Boyd That depends on what you are trying to do in the API call. The account needs to have a Jira Service Management license if you want the account to be able to do more than view the issues and add Internal Comments. Without a Jira Service Management license, the account can be only a Collaborator with…

Hello @sa_ian.fletcher Welcome to the Atlassian community. The majority of community members are just users of the Atlassian products. As such we don't have any access to your instance, organization, or to those user accounts. But we may be able to offer you advice on debugging the scenario. If you want to work directly…

Hello @Mike Clarkson Welcome to the Atlassian community. @Lucas Modzelewski _Lumo_ answer is not correct. If you have 150 you pay for each user at one price per user. The price per user is the one specified for the user tier that encompasses your user count. In your example the user tier that encompasses 150 user is 100 -…

Hello @Aditya Mohanty Welcome to the Atlassian community. The three ways a user can see a service desk issue are: 1. They are a Customer of the service management project, and are either the Reporter of the issue or the issue has been shared with them. They can see the issue only through the Customer Portal. Customer…

I reported my error to Atlassian. They provided a link to this article. Assets: Managing roles in Object Schema leads to error. When I try to access it at this time I'm getting a 503 error with the Atlassian message "Something went wrong. We're moving mountains to get it sorted." Hopefully they will get it sorted soon so I…

Status not in (x, y, z) Where x, y, z is a comma separated list of all the statuses for which you want to hide the cards from view.

Hello @Porsha Shakoor Welcome to the Atlassian community. Your problem is not the same as the problem described by the original post author. I see that you have started your own Question: https://community.atlassian.com/t5/Jira-questions/End-and-starting-sprint-is-greyed-out/qaq-p/2834602 Look for community member…

Hello @Abhay Teotia Welcome to the Atlassian community. Those fields are not native fields provided by Jira. They may be custom fields that have been added to your instance by your administrators. It is possible that not all custom fields are available to select for display in the List view. Can you confirm for us the type…

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Hello @Visalakshi Santhosh Can you provide more information? If you are seeing an error message on a screen, can you provide an image that shows that screen and error message?

Hello @Hanno-Wybren Mook Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. With a Company Managed Software project the presence of an issue in the Board view vs. the Backlog list is based on the issue…

Hello @Linda Korpås To use the CSV import to update information in an existing project you can select the option for the "old" import experience.

Hello @Rosana Casilli Can you tell us more about what you've tried and how it has not worked? You should be able to create a rule that uses a Scheduled trigger and a JQL to select the Epics. Then use a Lookup Issue action to look up all the child issues of that Epic. Which time tracking elements in the Epic do you want to…

I do not use the app. Looking at the documentation again, what did you select when specifying your data source? https://aserve.atlassian.net/wiki/spaces/SQL/pages/2848227400/How+to+Create+Data+Source

Hello @Alessandra Morelli Welcome to the community. That information does not exist in a field that can be queried in a filter or displayed in issue filter results. You could create a custom field for that, and run a scheduled Automation Rule each day to update it. Those are natively available options that don't require a…

Step 1: Create the screens you want for the Customer Engagement issue type. * You said you already completed that step. Step 2: Create a Screen Scheme that includes just the new Screens you created. https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/ * Go to the Screen Schemes admin screen.…

@Jamie Andreson I recommend that you open a support case with Atlassian about this. And it would be great if you report back here what you learn. https://support.atlassian.com/contact/#/

I have the same experience in my Free Jira instance.