Trudy P Claspill Community Champion

Hello @Jing Wang Welcome to the Atlassian community. Can you share with us screen images that show your entire rule, please? I'd like to see that to confirm that the context of the Edit action is actually the subtask. Besides that, are these issues in a Team Managed project or a Company Managed project? You can get that…

Hello @Sonia Lorena Paniagua Your syntax for division is incorrect. Refer to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Divide You have also referenced the Original estimate field incorrectly Try this: {{issue.Original Estimate.divide(3600)}}

Hello @Joachim Due Welcome to the Atlassian community. Automation Rules run when an event has been completed, so the new issue will always be created. You can't stop the issue from being created. The way your rule is written all the steps are being applied to the newly created issue. I am guessing that you instead want to…

Hello @Karen Keane Welcome to the Atlassian community. You can change the bar colors through View Settings.

Hello @Codiguz When was the last time you were able to access the board? Are you able to access anything in your Jira instance? What happens if you navigate to...? https://<yourBaseUrl>/jira Have you not accessed the Jira product for an extended period of time? When a free Jira subscription is not accessed at for an…

Hello @Kumar Chellappan Welcome to the Atlassian community. If you have only native Jira JQL capabilities at your disposal then your requirement cannot be met in a single query. The linkedIssues() function will give you the issues linked to a single, explicitly identified issue. The function cannot be used to get linked…

Hello @Frank Zhang One debugging tool that I leverage heavily in Automation Rules is the Log action. That lets you print text and smart values into the rule execution log. For instance, after doing your Lookup Issues action you could add a Log action to print this: Sum of original estimate: {{lookupIssues.Original…

Hello @NoName I have not found any documentation that indicates which fields (or a screen) used to underly the Clone Issue feature. Unfortunately I think you would have to use trial and error to figure that out. The Clone Issue action in Automation Rules does give you the ability to set other fields as part of the action,…

Hola Luis, Si conoce el identificador del portal, entonces sí, puede usar la URL y el valor inteligente para construir la URL que desea agregar al mensaje. --- Hello Luis, If you know the portal identifier then yes you could use the URL and smart value to construct the URL you want to add to the message. Hi @Trudy Claspill…

Hello @[deleted] Concerning your first question, you cannot use Automation Rules to prevent the transitioning of an issue from one status to another. Automation Rules can only react to completed events. An Automation Rule could recognize that the sub-task had been transitioned to In Progress, check if the estimation field…

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Hola, Encontré una referencia en otra publicación de 2020 que dice que el valor inteligente no era compatible con los proyectos de gestión de servicios gestionados por equipos. https://community.atlassian.com/t5/Jira-questions/How-to-insert-the-Jira-service-desk-s-URL-on-automation-message/qaq-p/1549134 Incluye un enlace…

Hello @kashifsaleem Welcome to the Atlassian community. Is the content of the Description field formatted in a consistent manner so that you can identify which piece of test is the app version number? Does it have some sort of label preceding it, and a new line or consistent text following it? Has a release Version already…

Hello @Adrian Gonzalez Epics also have a secondary status field named "Epic Status" which may not be visible on the issue view for the Epics. When that field is set to Done, the Epics will not show in the Epics panel. That field can be set to Done using the Mark as Done option from the Epics panel. When using the filter to…

Hola @Luis Carlos Gómez Mejía , ¿El problema tiene un valor en el campo Tipo de solicitud? El problema debe tener un valor en el campo Tipo de solicitud para que sea visible en el Portal del cliente. Si no tiene un valor de Tipo de solicitud, {{issue.url.customer}} no tendrá valor. --- Hello, Does the issue have a value in…

Hello @Alex Radford Welcome to the Atlassian community. You can find the fields and functions available for use in Advanced JQL here: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/ https://support.atlassian.com/jira-software-cloud/docs/jql-fields/ The only filtering provided natively would be on the…

Hello @JJ DeGuzman Welcome to the Atlassian community. I don't think that is a field provided by JSM by default. I think that is a custom field added to your instance by your Jira Administrators. Have you contacted your Jira Administrators to ask about the usage of that field?

Hello @Dijana Milojevic Welcome to the Atlassian community. To provide the best advice we need more information. First, what types of projects exist in your system? There are two identifying aspects to each project: - Team Managed or Company Managed - Business or Software or Service Management Limiting a user's access to…

Hello @My Close Welcome to the Atlassian community. When you say reactivate your account, do you mean your user account? Are you getting an error when trying to enter your email address and password to login to the Atlassian Cloud ecosystem? Or do you mean that you get an error message when you try to access your Jira…

What is the entire JSON code block? If it is exactly as you have presented it, then you indeed have it formatted incorrectly based on the formatting information here: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ If you want to use the "update" syntax then change it thus: {…

Correct; you have to be an Org Admin to deploy a sandbox and copy data to it from the production instance.

There is an open change request about that here: https://jira.atlassian.com/browse/JSWCLOUD-23958 According to your post tags you are using the Premium subscription. With that subscription you have access to Plans. The timelines available through that do allow selection of different date fields.

Hello @Richard Cieslik Welcome to the Atlassian community. There is not a Status Change Date field. Status changes are recorded in the issue history. With native Jira functionality there is not an option to show any particular specific status change Date as part of filter results. If this is an ongoing need you could…

I don't know of a more efficient way, particularly since you have only two types of interest.

Thank you for that additional information. I see the same results as you; the JQL using Advanced Search is fine but when I then switch to Basic search I see the error. I rarely work with the Basic search. 99.9999% of the time I'm using Advanced search and entering JQL directly. I do notice that if I start in Basic search…

Hello @Madara Rotberga Welcome to the Atlassian community. On a Team Managed project board you need to change the Group By option to Subtasks in order to see Subtasks as individual cards on the board. This creates a swimlane for each issue that has subtasks.

I do not have an environment that has an Issue Picker custom field plugin like yours where I can execute tests for this specific scenario. Can you ask your Jira Administrators what plugin is providing you with that field and share that information? Without that, my educated guess is that the Scope of your rule must include…

Hello @최보훈_품질경영실_KBN There is not a native gadget that provides that functionality. Are you willing to consider a third party app?

Hello @Martynas Welcome to the Atlassian community. The Automation panel cannot be hidden. It does not enable users to add Automation, but rather only to view which automations have been executed recently against the issue. Backlog Prioritization and Checklists appear to be panels provided by third party apps. You would…

Hello @LV No, that is not possible. The parent of any given issue must come from the issue types in the hierarchy level directly above it, if you want Jira to natively recognize the parent/child relationship between the issues. Duplicating issue types, as you discovered, is the only way to have comparable issue types with…