Trudy P Claspill Community Champion

Hello @Randy Weger Welcome to the Atlassian community. In what type of project are you creating the issues? With Jira Service Management there is the concept of a Customer user. They have access to Jira Service Management projects only through a Customer Portal where a form can be presented for them to fill out to open an…

Hello @Emily Brol Q1: - All Team Managed projects need to have their Access Level set to Private, and the users that need access to them have to be explicitly assigned to roles in each one. With the Open and Limited Access settings, anybody with access to your Jira instance can see such Team Managed projects. - Individual…

Hello @Peter Norris If you are referring to the Timeline feature you see in the navigation panel on the left when you are viewing an Agile Board that references a single project, then no, you have not missed anything. That is a basic Timeline feature with limited scope and functionality. It doesn't support customizing…

Hello @Katrina Atkinson There is not a method to do that with only native Jira JQL functionality. The portfolioChildIssuesOf() enables you to do that sort of query for one explicitly specified Feature at a time. You can't provide a filter as the input for the Features in that case. What do you want to do with the results?…

Hello @Devarajan Mani Welcome to the Atlassian community. With a Premium subscription you can create a Sandbox site from your production site. Is your Dev instance a Sandbox? If so you can use Copying Production Data to Sandbox to copy all or selected projects to the sandbox. There are limitations in that methodology. For…

Hello @Eduardo Are you using a Premium subscription so that you can create Sandboxes for free? If so you can use Copying Production Data to Sandbox to copy all or selected projects to the sandbox. There are limitations in that methodology. For example, the documentation states that data for third party apps is not copied,…

Thank you for that additional information. I see that the email is actually being sent, but it does not have the content you intended. What values are you trying to get for each of the smart values? issue.changelog.issue.key issue.changelog.summary createdIssue.baseURL - the {{createdIssue}} smart value is only valid to…

@Evgeny Mikheev Welcome to the Atlassian community. Since this question is more than 6 months old and you are not the original poster, please start a branch new Question of your own providing the details of your environment and screen images or a video to illustrate what you are trying to do. A new Question will also make…

Hello @İclal Aslan Jira does not natively support restrictions on editing at the field level. There are some special cases, such as the ability to change the Assignee field is based on the Assign Users permission. For what fields are you trying to restrict editing? What problem are you trying to solve by restricting…

@Kimberly Kriegler Adding to this... You will also have to check how permissions on the other projects in your instance to ensure that none of them have permissions granted to Public, or Any Logged In User, as those setting would enable the external vendor to access those projects also. If you have Team Managed projects in…

Hello @Isacia Hentsch Welcome to the Atlassian community. It is true that a user that has only Customer access cannot directly access an issue in a Software project. It sounds like you are using Automation Rules to try to send updates to the customer after the issue has been moved to a Software project. In order to help…

I'm not sure if helping create Automation Rules is within the scope of support provided by Atlassian, but it doesn't hurt to ask. If you post new images of your Automation Rule and the rule execution log, we can try to advise you on the specific changes you need to make.

I have linked Epic 1 as parent of Epic 2 and Epic 3.Its linked relationship. In this linked relationship, I need to query the Epic which is linked as 'Parent Of' other epics. If you have only native Jira filtering capabilities the ability to filter for issues based on them being linked to other issues if limited. Refer to…

Hello @Salini Patnaik Welcome to the Atlassian community. The default issue hierarchy in Jira is Epic |-- standard level issues ( i.e. Story, Bug) |-- subtasks Jira recognizes parent/child relationships only between an issue type at one level and an issue type at an adjacent level. The cold is always the lower level of the…

@Kate C_ I am happy to pass on my certification voucher to the person "next in line" after the 150 comments!

You can find the project Type information in the Type column on the View All Projects page under the Projects menu. Does the board show issues from more than one project? Can you provide a screen image that shows the configuration of Statuses mapped to Columns for your board. When you now view the Sprint Report for that…

Hello @Jerome Fong Do the issues have associated subtasks? If so, are the subtasks also complete? Do you have more than one status value mapped to the far right column? Is this for issues in a Team Managed project or issues in a Company Managed project?

Hello @Dave Bair Welcome to the Atlassian community. That will not be possible if you have only the native Jira JQL functionality available. Native JQL and results display is very limited in what it can filter against and display related to issue history. There are at least a couple of alternatives you could consider: 1.…

Hello @Calvin Chan Welcome to the Atlassian community. If you are getting any email notifications, then you email address has not been blacklisted. If your personal Notifications settings in Jira don't have anything disabled, then the next thing to check is the configuration of Notifications for the project(s) from which…

Thank you for that additional information. Can you please tell us what the Scope of the rule is? What I am looking for here is the Scope and Projects field information from the Rule Details page. Example:

Yes, in this case when it offers the option for Subtasks it means issues that are specifically issue types within the subtasks issue type group. Generally Epics don't have Subtasks associated directly to them and the default issue type hierarchy is Epics > standard level issues > subtasks

I generally recommend against deleting projects. When you delete them they are gone forever. There is not a native process to backup and restore individual projects in Jira Cloud, so that could become cumbersome if you want to have individual projects backed up in a restorable format. Archiving projects has the advantages…

Hello @Lejla Delic Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. Are the child issues and the Epic in the same project? When I use the native Clone option to clone an Epic in a Company Managed project…

Hello @Jennifer Neusch The Required Field Validator (a native option in Workflows that can be used with Company Managed projects) will apply any time the transition is used. It does not inherently have any conditional options for it. Is Empty an action value in your custom field, or do you mean the field can have no value…

Hello @Devroy, Brooklyn For you "team" and "department" fields a Jira Administrator can create Selection List custom fields at a global level and provide a list of selectable values. Such fields can be used in both Company managed and Team managed projects. And yes, a Jira Admin can also create a custom Date type field.…

@Kate C_ Can you clarify this? For the chance to receive a voucher Does that mean that all commenters are in a raffle and some one (or more) will receive a certification voucher? Or does this mean that the first 150 commenters all receive a certification voucher?

Did my previous response give you the information you need to solve this, or do you still have outstanding questions?

Thank you for that additional information. Based on the images you provided the graphics in your Automation Rule indicate you are using Jira Server or Jira Data Center. Can you click on your Help icon in the upper right corner, then select About Jira, and tell us what version information is shown there? What is the field…

Olá @Iago Azevedo , Bem-vindo à comunidade Atlassian. Esta é uma comunidade para usuários dos produtos Atlassian, como Jira, Jira Service Management e Confluence. https://www.atlassian.com/software Você tem alguma dúvida relacionada a esses produtos? A pergunta que você postou não parece estar relacionada a esses produtos.…

Hello @Bella DePourcq Welcome to the Atlassian community. Do I understand correctly that you expect this rule to run when Issue B is created? And this rule is intended to copy data from Issue B to Issue A? If I have understood correctly: * Is there anything in Issue B that identifies Issue A when Issue B is created? Is the…