Trudy P Claspill Community Champion

Hello @Yoko Suzuki Welcome to the Atlassian community. When you add a section, Jira adds a mark to end the previous section and start a new section. Notice that end comes before start. When you add a field it is added where you cursor is placed, which is right after the start of section 1 in my example. That field is now…

You're welcome!

Thank you for that additional information, @Caitlin Zug . I was able to recreate the same error in my own Free instance. The solution is to first revoke the user's Organization Admin role. Then you can use the Remove User option.

Hello @Alexander Gorham Is your image an example of what they can see now or what they can no longer see? Exactly what steps are the users going through to try to get the view that is no longer available? What screen are they starting on? What items are they clicking?

Hello @Caitlin Zug Welcome to the Atlassian community. What are the exact steps you executed (navigation options, buttons clicked) to try to remove the user?

Hola @Leiber Mora : Bienvenido a la comunidad de Atlassian. Le recomiendo que se ponga en contacto directamente con el equipo de soporte de Atlassian para temas de facturación, licencias y precios para plantearles esa consulta. Puede contactarlos a través de la siguiente página:…

Hello @Jack Mulgrew Welcome to the Atlassian community. Are you referring to Multi-factor Authentication? Or is this a simple password reset? If it is an issue with multi-factor authentication have you and the user worked through all the steps in this document that relate to unmanaged accounts? Login issues related to…

Hello @Vasco Can you provide a screen image showing where you are going to attempt to make the change and explaining what happens when you try to make he change that is resulting in you being blocked. Can you provide the details of an email communication (obscure confidential information and point out which link is always…

Hello @Brian Stoves Welcome to the Atlassian community. There have been terminology changes in Jira Cloud. Projects have become Spaces. Issues have become Work Items. Select the Work Items option.

Hello @BAL GOVIND YADAV Welcome to the Atlassian community. To help you debug the automation rule please provide the following information: * Images showing your entire automation rule. * Images showing the details of any step where the full details are not seen in the step bubble in the diagram. * Images showing the…

Olá @Vinícius Pereira , O Jira possui funções para calcular a diferença, em horas, entre dois registros de data e hora (timestamps). https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference--- No entanto, isso não considera o horário comercial. A ferramenta inclui, sim, uma opção…

Hello @dodonoghue Welcome to the Atlassian community. Just as a point of information, the publicly accessible Jira instance you showed is using Jira Data Center, whereas you are using Jira Cloud. The two different platforms do not operate the same and do not offer identical functionality. Changes you see in Jira Cloud are…

Several years ago on a road trip through the northern states (Idaho, Wyoming, Dakotas, Montana) I took pictures with two glittery lizard toys I got from an arcade many years ago. I was not a good lizard mom though. At one stop I set them atop my car for a photo and failed to get one back inside the car before we drove off.…

The following documents discuss how you can access fields on a form through an Automation Rule. New! Access form and form fields with smart values in Jira Service Management Access smart values for forms and form fields 

Where did you go to register with Invisible? It is likely that Invisible uses the Atlassian products, such as Jira or Jira Service Management, as a "help desk" through which they can accept registration requests and then send information back to the requesters with their registration details. In that case the Atlassian…

Hello @AdemXYZ Does this relate to your previous post here? I can't use my invisible account What help do you need with your email address? How are you trying to use the address in relation to Atlassian products? For example are you trying to use the email address to login to an Atlassian product? In what way are you…

County will be where we will add the different county the request will come from. I need to know the Field Type that was selected for County when the field was created; i.e. Text, Paragraph, Select List, Dropdown. What is the Space type? How can i find that out Referring to my response from an hour ago...

Great! And what are the answers for the other questions I asked? What type of field is "County"? What is the Space type? 

Hello @Shawn Jamison Welcome to the Atlassian community. First, the link you provided is for the Jira Server/DC API. If you need to update information in Jira Cloud you need to reference its API documentation. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-filter-sharing/#api-group-filter-sharing…

That's great @Kenneth Hopkins If you were able to address your needs based on the response I provided, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

Hello @Timothy McKay I have no update to provide until you can provide the information I requested in my last response. What type of field is "County"? Is County the name that you gave the field? When specifying columns to include, you must provide the name of a field. Can you provide a screen image showing the field on…

That's great @Kathy Dickason ! It would be lovely if you posted your solution here, and have @Monica Mesiha click the Accept Answer button to mark this question as Solved. You can even start a separate Answer thread on this Question so that your answer can be the one accepted.

Hello @Bart Witteveen Welcome to the Atlassian community. When was the last time that you accessed the Jira content? What exactly are you trying to access when you say you can't see "the settings", and what is the exact message that you get? * Are you trying to access the settings in a specific project/space? * Are you…

Hello @Eric Roetenberg Creating new work items within a rule and then creating children under each new work item can be tricky in a single rule. It is often recommended that the task be split into multiple automation rules. On option is: * During creation of each Story add a value to some field (i.e. a Label) to indicate…

Hello @Sani omar Ibrahim Welcome to the Atlassian community. Your question appears to not be related to the original Author's issue. If you want advice for your own 2FA issue, please start a new Question by clicking the +Ask a question button at the top of the Forum pages.

Hello @Jen Welcome to the Atlassian community. ou need to contact the Atlassian Billing, Licensing, Pricing Support team to get help with getting a new Billing contact set up. You can do that through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Nitin Sharma You need to contact the Atlassian Billing, Licensing, Pricing Support team to get help with renewing your subscription and getting a new Organization admin and Billing contact set up. You can do that through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ I also recommend…

You're welcome. If you have additional questions on this topic, please let us know. If the responses provided help you fulfill your requirement, please consider clicking on the Accept Answer button above the responses to mark your Question as Solved. That helps others searching the community find the Questions that have…

@sai chinamuthevi No, that functionality has not been available in Jira Cloud.

Hello @Ulvi Nuruzada Here we are a user community. We cannot access other users' accounts, your environment, or any backend functionality of the Atlassian product. To get that level of assistance you need to open a support case directly with Atlassian at: https://support.atlassian.com/contact/#/