Trudy P Claspill Community Champion

Thank you for that additional information. The lookupIssues smart value does need an "s" at the end; plural lookupIssues rather than singular lookupIssue.

@Sahir Maharaj Your response talks about Bitbucket, while the author's question is about Confluence. Perhaps you added your response to the wrong Question.

Thank you for providing that screen image. So far I can't see a reason for you to not be able to drag the card to the In Progress status in the In Progress column. If you change the status to In Progress from the issue details view, does the card display in the In Progress column on the board?

Please post a new image of your rule. What exactly are you referencing in my example? I don't believe anywhere in my example have I used a reference to issues with a capital "s" at the end. But maybe I'm not seeing it because I have looked at it multiple times. Smart values are often case and space sensitive. With the…

What I am experiencing is that all globally-defined custom date and custom date/time picker fields are displayed, regardless of which project I pick (Team vs. Company, Software vs. Business). By "globally-defined" I mean those are the fields defined by a Jira Admin through Settings / Issues / Custom Fields. I am a Jira…

Hello @Admin Welcome to the Atlassian community. First off, can you share with us your level of access to the Jira instance? Are you a Jira Product Administrator for the entire instance? Or are you a Jira Project Administrator for specific projects within the Jira instance? When you say it won't link my Epics to my…

Same here.

Hello @Gordon Welcome to the Atlassian community. Does the referenced Jira instance and CC4 Update project have additional custom date fields already created? When I try to do the same with my instances I see all the custom date fields I have created in Jira.

Hello @dan.zaidi Welcome to the Atlassian community. TL;DR Jira does not support sending email to a single email address for a group or team via the Notifications configuration. Longer explanation: Jira does not support setting the Assignee field to a User Group or a Team. You can use the native Team field to associate an…

Hello Harrison, You would need to use Advanced Branching to iterate through the list of assets. See the Advanced Branch and Edit Issues action I created below. Add a Re-fetch Issue Data action to make sure your rule has an updated copy of the edited issue for the next iteration of the branch.

Hello Kamal, I don't see an attachment for the Columns page screen image.

Hello @Joshua Markus Welcome to the Atlassian community. Is this board for a Company Managed project or a Team Managed project? You can get the project Type information from the Type column on the View All Projects page under the Projects menu. Please check the configuration of the board to confirm that all statuses are…

Hello @Harrison Ponce It will help us help you if you provide us with a screen image that shows your entire automation rule. We can then provide advice tailored to the structure of your rule.

Hello @Charisse Robison The movement of issues between columns has to adhere to the workflow for the issue. The issue can be moved only to a column that contains a Status that aligns with a valid transition for that issue. Which issue specifically are you trying to move? In that issue's project do you have permission to…

I don't think a method exists to do that, but that is beyond the scope of my experience.

Thank you for that additional information. Is the list of the available transition shown in you last response taken from the same issue you are trying to move on the board? Can you provide a screen image of the Columns page from the board configuration showing the mapping of the In Progress status to a column?

Hello @Miguel Samayoa The posts on your tag indicate you are using the Cloud offering, but the document you referenced is for the Data Center offering. Which are you actually using? Regardless, the documentation for the Cloud offering says the same thing. I found a 2020 post with an answer from an Atlassian team member…

@Angélica Luz Apologies for necroposting on this, but the same question came up in a recent post. https://community.atlassian.com/t5/Jira-Service-Management/How-To-Add-Participants-To-Customer-Notifications/qaq-p/2913189 The documentation for JSM DC and JSM Cloud both state that Added Organizations can be specified as a…

Hello @Craig Hynek Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. You may need to enable the feature for the specific project. That would be done through Project Settings / Features. I then see an…

Hello @Phylum Welcome to the Atlassian community. The first two are simple. Using the issue search capability in Jira you can create and save a filter that selects issues based on the date they were created using: created > -1w There are a variety of relative options like the above "minus 1 week". You can find them all…

Thank you for that additional information. Can you provide a screen image of where you are seeing the project Type information? If it says only "software" then you are not using Jira Cloud, but are instead using Jira Data Center. And in that case you will have to speak to a Jira Application Administrator to get help…

Usage is not based on a rule simply being triggered. For information on how usage is calculated refer to this document: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ The only time this rule will count against your usage is if the Transition Issue action is actually executed. A Jira Admin…

You're welcome. If your question has been adequately addressed, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

That indicates that there is no transition available to you from the current status of the issue to the "In Progress" status. This can happen for a variety of reasons such as: 1. No such transition exists 2. There is a Condition associated to the transition that limits who can execute it. 3. There is a Condition associated…

Hello @Michelle Flanagan Thank you for that additional information. That is very helpful. With a Business project, you get one board created with the project itself. That is the board you shared in this image. Business projects get one and only one board like this. In a Business project board, each column is a Status for…

Thank you for providing that, @Bill Sheboy . I thought there was probably a method like that, but I haven't spent much time working with the logic options.

@phebean Atoyebi You may want to take advantage of the free, on-demand training available from Atlassian at https://university.atlassian.com . Among the many courses they offer are some courses specifically about Automation. You can find them by searching for jira automation

Hello @Claudio Vilas Welcome to the Atlassian community. If the email address is identical, then your company may simply manage your Atlassian Cloud account now. If you had previously created an account with that email address, then you are now subject to account management by your company. That does not give them…

Hello @jacob.aicher Welcome to the Atlassian community. To help you debug your automation please provide the following information. 1. A screen image that shows your entire rule. 2. A screen image that shows all the details from the Rule Details page. 3. Describe the scenario where you expect/hope the rule works to also…

The filter you are showing us is the Basic view. Notice the +9 in the Status pull-down? Subsequently we can't see all the details of the filter. Can you please click on the JQL button, and then paste a copy of the full JQL statement?