Trudy P Claspill Community Champion

Hello @Prathim Mukherjee Welcome to the Atlassian community. The person that created the site by subscribing to a product can cancel their subscription. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If the creation of this site also created an Organization that you want to remove, than…

Привет @Daria Ryazanova , Добро пожаловать в сообщество Atlassian. Я не говорю по-русски и использую приложение-переводчик. Можете ли вы передать текст полученного сообщения? Затем я могу вставить его в приложение-переводчик. Пока я не смогу перевести сообщение, единственное, что я могу предложить, это спросить, находитесь…

Hello @Andrus Leevik Welcome to the Atlassian community. When you changed the email address, did you change the domain portion of the email address? If so, is that still a domain that you have claimed? Or are you claiming a subset of accounts from that domain?

Hello @Алексей Туркин Welcome to the Atlassian community. When using a Scrum board there are two views; 1. The Board, showing the issues in sprints that have been started and are not yet complete. The issues are displayed in Columns that are mapped to the Statuses of the issues. 2. The Backlog, showing all issues in Active…

Hello @Chandrakumar Welcome to the Atlassian community. What is the actual message that you are seeing? This page documents the Maintenance Window policy. https://support.atlassian.com/organization-administration/docs/keep-track-of-maintenance-windows/ How long has your system been unavailable? Your post tags indicate you…

Hello @kiwitcms-bot Welcome to the Atlassian community. That has been raised as a change request. You can add your vote to it here: https://jira.atlassian.com/browse/JRACLOUD-83105

Hello @Anneliese Pretorius Can you share with us the filter? How many results is it getting, total? If it is getting 1000 issues total, that is the maximum that can be retrieved by a filter. If you can provide us with the filter, can you also provide us with a screen image of an issue that you think should be included but…

There have been updates in the UI deployed to some sites recently. My site and your site are using the New Navigation. https://support.atlassian.com/jira-software-cloud/docs/what-is-the-new-navigation-in-jira/ I think @Hans Polder 's site is using the original navigation still. This seems to have result in removal of the…

Good point @Malka Jackson [Isos Technology] Yes, there is a limit of 100 issues being returned by the Lookup Issues action. That is documented here: https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ Given the numbers shown in the example by @phebean Atoyebi the total number of issues expected…

Hello @Michelle Flanagan Welcome to the Atlassian community. The first question we need you to answer is what type of project are you using? To get that information go to the Projects menu and select the View All Projects page. Find your project in the list, and tell us what it says in the Type column. Second, when you say…

Hello @Jonathan Porta I can't point at documentation for this, but Rule 1 should be triggered when Step 2 in Rule 2 completes. Question: Is step 3 in Rule 2 actually a separate Edit action? Suggestion: In the Create Issue action you can also set field values. You could set the Customer field within the Create Issue action…

Hello @Arthur Krier You should find the manual automation rules under this button. Example:

@Mohit Edupuganti @Aaron Pavez _ServiceRocket_ I don't think Advanced scheduling needs to be used. If the schedule is set for 1 Weeks and the days Mon through Fri are selected, as in Aaron's picture: Then it will run every week on Monday, every week on Tuesday, every week on Wednesday, every week on Thursday, and every…

Hello @kamal.a.nayan Welcome to the Atlassian community. What is the Type of the project the issue is in? Get the project Type information from the View All Projects page under the Projects menu. In addition to @Mohamed Benziane 's suggestion... Can you show us the Columns page for the board, showing the Statuses that are…

Hello @phebean Atoyebi Welcome to the Atlassian community. Are these literally the smart values you are using in your email? {{lookupIssues.size for status "In Progress"}} {{lookupIssues.size for status "New"}} {{lookupIssues.size for status "Follow up"}} If so, those are not valid smart values. Only {{lookupIssues.size}}…

Hello @gordon.varney Referencing your latest rule version: I would not expect this version to get you the result that you want. For one thing in the last log message {{issues... is not a valid smart value. It would require that issues be a reference to a list of issues, but you have not taken any action to get a list of…

Can you please provide screen images to help illustrate your problem? 1. A screen image of the Columns page showing the statuses mapped to columns. 2. A screen image of the board pointing out where issues are missing. 3. A screen image of an issue that you think should be shown on the board, but that is not shown. We need…

Hello @Julius Cezar Ariones I'm sorry, but I'm not sure I understand. When you say "outgoing mail option is not configurable", can you provide a screen image of what you are viewing in Jira? If this was configurable, what do you expect would then occur? When you say you are not receiving emails sent on the assigned…

Hello @Julius Cezar Ariones Welcome to the Atlassian community. Please provide more information. The title of your post says "outgoing email" but the body of your post says "receive email requests". Is the problem related to creating issues from emails sent to an address? Or is the problem that email notifications about…

Hello @khushboo_puri Examine the filter for your board. Do the missing issues match the filter? If not then they will not show in the board. Examine the mapping of Status values to board columns. Are there any status values in the Unmapped Statuses area? If so, the issues in those statuses won't display on the board.

Hello @Sherwin Soriano Please click the Ask button in the blue menu bar above to start your own new Question post. 1. Creating a new Question will get it better visibility in the community than adding to a post that is a year and a half old. 2. Adding to such and old post, especially asking a tangential question, is…

Hello @G M Welcome to the Atlassian community. I have flagged your post to raise it to the awareness of the Atlassian Team. You should hear from them within 2 business days. The email address info@e.atlassian.com is a legitimate email address used by Atlassian to communicate with clients. The fact that you received the…

Hello @Jeff Armstrong Welcome to the Atlassian community. Are you referencing a document that says the feature should be in that location? Can you share a link to the document you are referencing? Perhaps it is a document for Jira Cloud rather than Jira Data Center. Looking at Jira DC v9.12 the option is access not through…

Hello @Corrine Erickson Welcome to the Atlassian community. Or, can you set the Key field "TA-1", "TA-2" so that you can just re-select them... That is the issue key and it is comprised of the Project Key and a number. The Project Key will be (and must be) unique for each project. Each issue's key is also unique. So, you…

Hello @gordon.varney My suspicion is that the problem is your Lookup Issues JQL statement: parent={{triggerIssue.parent.key|"null"}} Why did you add |"null" ? You might want to add a Log action after that to confirm that your Lookup Issues action is actually returning issues. You can log the smart value…

Can you provide a link to the training course you are taking? I would like to try to replicate the problem.

In my opinion the cleaner solution is to have two separate JSM projects. You can then easily restrict the Agents' view of issues to only one of the projects by adding the Agents to the Service Desk Team role in just one of the two projects. Add the users to the Service Desk Customer role in the other project. With only the…

Thank you for that additional information, @Ellen Gruebbeling . I have a couple more questions. In your initial description you used just two sample project names. Can you confirm that this rule concerns just two projects? Can you confirm that these are Company Managed projects? What type of link should be used? Should the…

I'm happy to help, @abustard ! If your questions have been adequately answered, please consider clicking the Accept Answer button above my responses to mark your Question as Solved.

Hello @Mykenna Cepek The feature parity document you referenced is specific to Jira Service Management, as noted in the breadcrumbs at the top of the page and in the page URL. Until recently there was no native support for Forms within Jira Software projects in Jira Cloud. There was a Forms feature available for Jira…