Trudy P Claspill Community Champion

Hi @Bill Sheboy The part I am not quite following: if the Slack ID already existed in Jira would the RBR be necessary? It is the Slack Display Name for the user that is coming through. I don't know if that is synonymous with the Slack ID. Let us say the Slack Display Name is "trudy.claspill" For this client, in an…

Hello @Ann Rumenapp I did not want to use an issue create trigger because we don't have unlimited automation rule execution, and that will get expensive if every issue in the company triggers the rule. Simply triggering a rule does not count against your Automation Rule usage. Rules count only when they perform one or more…

Detecting which field changed in a Release Version is not possible. The issue I referenced uses the term "fix version" within it, but the "Version Updated" trigger concerns changes to a Release Version rather than changed to the Fix Version field within issues. What the Description in that issue describes is trying to…

Thank you for the link to the document. So that does appear to be for a Team Managed Jira Work Management project, which is what you are using. The document does state that adding a column adds a status. Add a column from your board Adding a column to your board creates a new status for your business project’s workflow. I…

We won't be able to see the support ticket. If they respond with a new bug or change request link, please post it here. Then we can upvote it.

Thank you for your suggestions @Bill Sheboy The option to have the first rule execute the repeatable behaviour rule (aka RBR) is, unfortunately, not viable in our scenario (more details below). I am considering if I can have the rules that need the RBR call the RBR at the end of the rule to update the issues. Here is the…

As per the documentation https://confluence.atlassian.com/adminjiraserver0912/managing-users-1346047111.html ...the ability to create users is restricted to the users that have the Jira Administrator or Jira System Administrator global permissions unless you also have allowed public sign up. Have you allowed the latter?…

@Matthew It is unfortunate that you interpreted my questions as scolding. My intention was to confirm that you intended to ask the same question about the two different products. I could have phrased my query better. We routinely see posts that are from a single author that differ in just one or two words. In some cases…

Thank you for that additional information. So the requirement you are trying to address is "make issue data visible to unlicensed users." As I said, only Service Management projects are visible in the customer portal. There is no toggle for changing a project type, so you would have to create a new Service Management…

Thank you for the suggestions @Matthias Gaiser _K15t_ . While both sound like they would work technically there are constraints on the scenario that eliminate the Forge app option. Your other suggestion has given me a different perspective on the scenario that I might be able to use, though.

Hello @Tushar To offer you advice on how to modify your automation rule, we need to see your rule. Please provide a screen image showing the entire automation rule.

Hello @Ravi Chand Welcome to the Atlassian community. Are you using Jira Data Center or Jira Cloud? If Jira DC, what version. What action do you want to use to trigger the rule to create the additional links? Does it matter what link types already exist? What type of link type do you want to use in the new link you create?

Hello @Brian Chen Instead of using a Lookup Issues and a Branch, use just a branch of type For Related Issues JQL. Use the JQL that you currently have in the Lookup Issues action. Why did you choose the settings that you have chosen in your Advanced Branch? If you can tell us that we can try to explain the flaw in your…

I did some experimentation based on your response. I thought that the Sprint was inferred from the parent rather than explicitly set on sub-tasks, but I was wrong. You're right, the sprint field is explicitly set. I recommend that you ask your Jira Administrators, if you aren't one, to open a support case directly with…

Hello @Robert Forster Welcome to the Atlassian community. The short answer to your first question is No. Only request types in Service Management Projects can be seen in the Service Management Customer Portal. Each Service Management project that is accessible through the Customer Portal will have its own separate screen…

Hello @Ivan_He That is not possible at this time. This suggestion seems to be related to what you want; the ability to detect which field changed in the version (as well as the previous and new values for the field). https://jira.atlassian.com/browse/JSWCLOUD-27005

Hello @Jeffrey_Denton Is the problem that you think the rule you have should give you the desired result? Or is the problem that the rule doesn't give you the desired result and you are not sure how to fix it? What are the details of the Create Variable and Edit Issue steps? What is the output in the Audit Log when this…

Hello @Sanjay Samani Is this for an issue in a Company Managed project? Have you examined the workflow for that issue type in that project to see if a workflow property has been set to limit who can delete issues of that type in that status?

Hello @Erin Liva Your query has not information about types. I don't think that the backend is looking at issue types at all. The subtask may be getting included because when it was a Story its Sprint field got set, and when it was converted to a Subtask that field was not automatically cleared. You can exclude subtasks…

Hello @Wendy Byrd Welcome to the Atlassian community! The short answer is No. An issue can have child issues only from the level directly below it. You can't skip levels. And this applies globally to all projects in your instance. 

Hello @Vara Prasad I have seen you post several questions today. None of them have information about your Jira environment. Please add tags to indicate if you are using Jira Data Center or Jira Cloud. That will enable us to zero in on advice that is directly applicable to your environment. It is also helpful if you tell us…

Hello @Jack Brooks Welcome to the Atlassian community. These are the documents that discuss administration roles https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/ https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/ If the person…

@Jorge Bruna I made a mistake. I thought the text that you were highlighting that you wanted to change was from the Description field for the Release Version, but it is not. That section is not supported yet by the API. Here is the suggestion for adding that support. https://jira.atlassian.com/browse/JRACLOUD-87059

This documentation has information about filtering options. https://support.atlassian.com/jira-work-management/docs/filter-items-to-find-what-you-need-in-your-project/ Supported custom fields are at the bottom of the page.

Hello @Graham Roberts Welcome to the Atlassian community. Your post tags say you are using a Free subscription. Is that accurate? Are you trying to login using the previous Org Admins credentials? Do you have access to the associated Email inbox? Is your configuration using Verified Domains and Managed Accounts? Are your…

Hello @Daniel Oswago Welcome to the Atlassian community. You should be able to elect to continue to use a Free subscription. Refer to this documentation for information about managing your product subscriptions: https://support.atlassian.com/subscriptions-and-billing/resources/…

We have some attachments, that also need to imported. How could import the attachment from source to target (Jira)? As I said, to include attachments in a CSV based migration you will have to put the attachments in a location such that each can be referenced by an https link, which you would include in the CSV. That…

Hello @Matthew You seem to have posted a nearly identical question here: https://community.atlassian.com/t5/Jira-questions/Retrict-Users-from-Creating-Users/qaq-p/2918421 How are these two questions different?

Hello @Matthew You seem to have posted a nearly identical question here: https://community.atlassian.com/t5/Jira-questions/Restrict-Users-from-Creating-User-Accounts/qaq-p/2918420 How are these two questions different?

Hello @Vara Prasad Can you provide a screen image of what you are seeing when you try to add the field to the filter?