Trudy P Claspill Community Champion

While you may be an Organization Admin, your account has not been granted the Jira Administrator (or Jira Product Administrator) level of access. If you had that access you would see more options like System, Projects, and Issues. Refer to this document…

Hello @oscar.mora A user with sufficient permission can navigate to the Project Settings page and then select Access, and then select People And Access. From there a person can be added to the project and assigned a role in the project.

Hello @Cristóbal González That depends on whether or not the subtask issue type is available in the project, and the type of your Service Management project. Find the project Type information on the View All Projects page under the Projects menu. When you find your project in that list does the Type column say just…

The form is designated for one of the 3 project categories This is not quite the answer I was seeking. I am assuming you are using the native Forms capabilities of Jira Cloud. If that is not the case, please let us know what tool/app you are using to create Forms. Forms are created by going to the Project Settings of a…

Hello @Lisa Wininger Welcome to the Atlassian community. Where are you looking to find the option to Delete an issue? If you have sufficient permissions (refer to @Brant Schroeder 's response) then you will find the option by clicking the three-dots button in the upper right corner of the issue.

Hello @Chris Melville Date/time fields are stored as UTC in the Jira database. They are converted for display based on the viewing user's timezones setting. Can you tell us more about the problem you are trying to solve? Is the problem related to displaying the data in UTC? Why would you need to do this? Do you need to…

Hello @Somer Parker Welcome to the Atlassian community. What type of project is the form for? Get the project type information from the View All Projects page under the Projects menu. Is the user licensed to access Jira? Can the user login to Jira and create the issue without using the form?

Actualmente no es posible mostrar subtareas en esa vista de línea de tiempo. Hay una solicitud de cambio al respecto, a la que puedes agregar tu voto. https://jira.atlassian.com/browse/JRACLOUD-91572 Si está utilizando una suscripción Premium, es posible que tenga acceso a la función Planes. Eso sería evidente si ve…

I have not come up with any other theories about why this may have occurred in your environment. I recommend that you open a ticket directly with Atlassian about this. And it would be great if you report back here what you learn. https://support.atlassian.com/contact/#/

Hola @Jeanette Raquel Velazquez , Bienvenido a la comunidad Atlassian. ¿Puedes confirmarnos qué tipo de proyecto estás utilizando? Obtenga esa información en la columna Tipo en la página Ver todos los proyectos en el menú Proyectos. ¿Puede proporcionar una imagen de pantalla del gráfico que está viendo? --- Hello, Welcome…

Hello @David Cuenca Tudela Welcome to the Atlassian community. You said the display is fine on the web. Are you having this problem with the mobile app?

Hello @bruno.teruel Welcome to the Atlassian community. Can you show us the JQL you use? Can you show us the API you are calling and share the payload with us? What results do you get from the query in Jira vs. the info returned by the API call?

It is not a bug. It is the new navigation, as I mentioned in my reply. You can get to the board settings from the three-dots button next to the board name above the board, as I mentioned, and from the three-dots button next to the board name in the new navigation panel on the left.

Hello @justine_shelston You can find information on importing both parent and child issues in a single CSV file here: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

Hello @Casey Enderlein Welcome to the Atlassian community. With the Field Value Changed trigger you have access to the original and new value for the changed field through the {{fieldChange}} smart value. You could use a {{smart values}} Condition to check the former value and current value of Issue Type for the trigger…

Como você estará indicando a equipe responsável pelo ticket? Não é viável tornar os demais membros da equipe Agentes JSM e dar-lhes acesso ao projeto? Se não for viável, recomendo clonar o problema no projeto de destino. Você pode usar regras de automação para criar um clone do problema em outro projeto.…

Hello @Michael Patton Welcome to the Atlassian community. With the new navigation screen you can get to the board configuration by clicking the ... button next to the board name. If you then expand the Layout option in the navigation panel on the left, you will find the link for Quick Filters.

You would access them the same way you access the other fields; use the field name like you did for {{summary}}

Que tipo de ação é necessária pela outra equipe? Existem diferentes funções com diferentes permissões disponíveis para projetos do Jira Service Management. Consulte a documentação a seguir. https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ Para dar…

Hello @James Short Welcome to the Atlassian community. Have you ensured Public Links are enabled at both the Global Confluence level and in the individual space that contains the page? You said you upgraded your trial to a paid subscription. How long after that did the user retry accessing the link? Did you have the user…

Hello @Heidi Vanderholm To help us help you, please provide the following: 1. A screen image that shows your entire rule. 2. Details of any steps where you are trying to set the Description field based on the Bug Description field. 3. The output from the rule execution in the Audit Log.

Thank you for the screen image, @Giomar My answer does apply to your situation. You need to change the email to use {{#lookupIssues}} instead of {{#issues}}

@Zi See the answer from an Atlassian team member on this other post on the same topic. https://community.atlassian.com/t5/Jira-questions/Task-view/qaq-p/2917924

Olá, Você pode usar o recurso Mover problema para mover problemas entre dois projetos. Pode haver perda de dados durante a movimentação se os projetos não forem do mesmo tipo de projeto ou não usarem os mesmos campos. Em resposta à minha pergunta sobre o relator original manter o acesso à questão, você disse que isso só…

So far I have not found information about enabling customer notifications in Slack. This is not an area where I am an expert. There may be a way that I have not found. You may want to post your question in the Jira Service Management Questions forum to get advice from people focused on that functionality. Be sure to say…

Hello @Giomar Welcome to the Atlassian community. Is this related to an Automation rule? If so, please provide a screen image of that rule. Without that I have an educated guess about what might be happening: If you are using a Lookup Issues action to execute your JQL, then you need to use {{#lookupIssues}} rather than…

Hello @Tadd, Tasha (Redhill) Welcome to the Atlassian community. I'm not sure that I understand your question. Are you asking about seeing scheduled tasks that have not yet been created in Jira? Or are you asking about seeing task that have been created but are not due to be started until a future date? I think you are…

Hello @Angkana Lapthamrong Welcome to the Atlassian community. You could use Automation Rules to role up the dates. I wrote an article about it here: https://community.atlassian.com/t5/Jira-articles/Updating-dependent-task-s-dates-when-predecessor-task-date/ba-p/2816977 Your post tags indicate you are using a free Jira…

Hello @Tony Tong Is your access to example2 limited to that of a Service Desk customer? Do you have access to only a customer portal interface when you access that instance?

Thank you for that additional information. What is shown on the Rule Details for the Scope of the rule? You said: I tested "manually" moving the epic from the backlog to "in progress" but the automation didn't activate either. Was the Project that contained that Epic within the Project Scope of the rule? What information…