Trudy P Claspill Community Champion

The Links column is displaying just the keys for all issues linked the issue identified in the Key field. What is the filter you are using for this gadget? I believe that the filter you are using is actually only retrieving the issues that are listed in the Key column. For each issue the keys for linked issue can be…

The Filter Results gadget can display a list of issues based on a single filter or project. Are you getting the first and second line tickets as the results of a single filter? If not, then the first problem to solve is getting both sets of issues as the output of a single filter. If you have solved that problem, then…

What doesn't work for you? What steps are you trying to execute, exactly? What results or messages are you getting in response to those steps?

Hello @Nissim Ariel If you want an empty Jira instance that has no projects, no customizations, and no data, then you can start a new Jira subscription. An Organization Admin could add a new Jira subscription to your Organization, specifying a new URL for that new subscription. Starting a new subscription will leave your…

There are apps that extend the functionality of Jira filtering to enable you to: * Create a filter to get the first line tickets. * Use that filter to get all the second line tickets linked to the first line tickets. Those apps won't give you functionality to arrange the output. You could use the native Filter Results…

Without the screen images I requested in my previous reply we will not be able to determine why your rule does not work as you want it to. Nor will we be able to tell you how you need to change it to make it work.

@Manoj Kumar Gangwar I see that article talks about the change in terminology, but I seem to be missing where it talks about changing the display of the children from a list to a grid.

Hello @Ronald Welcome to the Atlassian community. What you want is not possible without a third party app. Are you willing to consider a third party app? Are you using Jira Data Center or Jira Cloud?

Hello @andre The reason the first two fields are available to use in filters is because the are Dropdown (a.k.a selection list) fields. As per the documentation I provided, that type of custom field is supported for use in filtering for the board view in a Business project. The reason the second two fields don't appear is…

Hello @andre Welcome to the Atlassian community. For a Business/Work Management project not all custom fields are supported for use in filters. Refer to this for more information on what fields are supported.…

@Manoj Kumar Gangwar Can you provide a link to a document that provides information on the Child Issues display being changed to Child Work Items?

@Jack lee Welcome to the Atlassian community. 1. The Issue Transitioned trigger allows you to specify only the starting and destination status. You cannot specify within the trigger the type of issues to which you want the trigger to apply. You have to add a Condition after the trigger to check the Issue Type of the…

For this rule look at the Rule Details page. At the bottom of that page is a check box that says something like Check this bos to allow this rule to be triggered by the actions of other rules. That box needs to be checked. By default rule triggers are activated only when the trigger action has been executed directly by a…

Please review the questions I asked in my response. The log says that CDNS-3211 failed the check to confirm it is an Epic. Is it an Epic? What are the project Types of the projects that contain the Epics? Get the project Type information by looking at the View All PR jects page under the Projects menu. On that page find…

Hello @Bridget Caci Does the user receive any other emails from the Jira instance? Does the user have more than one account in Jira? Have you confirmed that Jira has the correct email address in the account used in the at-mention? Have you checked your email provider/server to confirm that the email is being received…

Hello @Shahbaz khan Afghan Welcome to the Atlassian community. Can you provide more information about the problem you are trying to solve? What does "tms" mean?

Hello @Francisco Navarro Looking at the Audit log it indicates the rule was triggered by issue CDNS-3211, and that issue did not match the first condition (issue type = Epic) so the rule stopped running. Is that correct functionality? Is CDNS-3211 indeed not an Epic type of issue? What happens if you transition an issue…

Hello @julia 1. The report that you see when you navigate to Reports / Sprint Report is not customizable. You will not be able to add columns to that display. You could create an alternate view of the data using a Saved filter, and adding the columns to the List View of the filter results. 2. Jira natively does not support…

Hello @Alexis Huynh Welcome to the Atlassian community. You do have a Team Managed project but it is a Business/Work Management type of project. (Look at the Type column in the View All Projects page under the Projects menu.) Business/Work Management projects include a board that is similar to kanban, but it is not the…

Hello @Brian Chen Thank you for the additional information. Have you availed yourself of the free, on-demand training available at https://university.atlassian.com concerning Automation rules? You would use Advanced Branching to iterate over a list based on some criteria, when you can't get that list through the other…

Have you tried to build this automation? Show us what you have so far? If you are new to Automation Rule you can find free, on-demand training at https://university.atlassian.com The basic structure would be: TRIGGER: Issue Linked In this trigger you can specify the type of link you care about. If you only care about a new…

Thank you for providing that link. I see the app is from Atlassian Labs and listed as Unsupported. Atlassian Labs offers apps "as-is" with no commitment to resolve bugs or enhance the features. Refer to https://marketplace.atlassian.com/vendors/33202/atlassian-labs Can you share with us the configuration of the gadget? Is…

Hello @Michelle Flanagan I think we are miscommunicating, or we have a fundamental difference of understanding in how Jira works and the purpose of a board. So, I'm going to back up and explain the purpose of a board. Forgive me if I am going over information you already know A board is a way to visualize and manipulate…

Thank you for that additional information. Can you provide a screen image of what you see when you navigate to the Releases page? The Create Version option would be a button in the upper right corner. The status change option would appear by clicking on the ... button to the far right of each release. You need to have the…

Hello @Chris Use this JSON: {"fields":{ "Team":null }}

Olá @Lucas Chiaratto , Bem-vindo à comunidade Atlassian. O problema foi criado em um projeto do Jira Service Management? A outra equipe também trabalha em um projeto do Jira Service Management? Você deseja que o repórter original do problema ainda possa interagir com o problema? Em caso afirmativo, esse repórter já terá…

Hello @Juan Diego Nieto Hidalgo Welcome to the Atlassian community. Adding to what others have said... What type of project are you using? Get that information from the Type column of the View All Projects page under the Projects menu. You can change the Issue Type Scheme for the project only if it is Company Managed. If…

Hello @L Which plugin specifically are you using? In the Manage Apps administration page there should be a Marketplace Link for the plugin. Can you provide that link to us? There are many apps that can provide that functionality. It will help us help you to know which specific app you're using.

Hello @Carla Welcome to the Atlassian community. I have updated your post to remove the plain text email address and URL. As suggested by @Atlass Monster the first option to try relates to the email address of the previous administrator. Does your company manage/own that email address? If so, they should be able to…

Adding to this... Hello @Matthew Zappitello Welcome to the Atlassian community! How have you determined that you are unable to manage releases? Do you see the Releases option among the project navigation options? The Releases feature has to be turned on for the project in order to see the option in the project navigation…