Trudy P Claspill Community Champion

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Thank you for confirming all those settings. To summarize: 1. You've confirmed all the settings are correct. 2. For some users that are submitting tickets through the portal the Organization field is not getting set automatically, but for others it is. 3. The customers for which this happens already have customer accounts…

I agree that there is room for improvement. I personally have not executed any validation of the documentation to determine that the deletion process either does or does not follow the timeline they have specified.

Hello @Marcus Ladd Be advised that a Lookup Table is limited to 200 pairs. If you have more than 200 customers, you will have to create multiple Lookup Tables in your rule and execute multiple actions to check each one to see which one the customer is in.

Welcome @Mary Heather Cox !

Can you describe the process you're going through when creating a customer account? There are paths to creating a customer account that does not also require you to manually add them to an Organization. Example: In the JSM project go to Add People, enter the individuals email address, and select the Service Desk Customer…

Hello @Taryn Lachter What did you reference that gave you the impression that a customer submitting a request for the first time would automatically be associated to an Organization in the Service Desk? I found this article:…

Hello arshankr@amazon.com Welcome to the Atlassian community. If you are accessing the Import from the search screen then the option is not available. It is available only to Administrator that access the External System Import option available from the Settings > System screens.

I recommend that you click on the Manage Subscription button to see if you can Cancel the subscription from the page it displays. Then see if that enables the Uninstall button.

Hm, this is puzzling. For the project that you are view in the above image, is the project key "KD"? Have you reviewed the Request Types available in the project you are viewing and confirmed that there are not actually 43 Request Types in that project? That would be under Project Settings > Request management > Request…

Hello @Marcus Ladd Welcome to the Atlassian community. How many customers do you have, that you would need to map to sites? Is the place where that is currently documented something that could be referenced through a REST API call that you could use to get the Site associated to a specific Customer? If so then you could…

Hello @Nadia Welcome to the Atlassian community. Are those stakeholders licensed users of Jira? If so, then you can create a filter query to select the issues that have the specified component. Save that filter query. Share the filter with the stakeholders. Create a Dashboard and select one of the available gadgets that…

Hello @Matt Sharmer What you see in the first images is Organizations where you have access to products under the organization. If you don't have access to a product in the Atlas Rising Organization then you won't see it in the first image. In the second image you are seeing the Organizations where you have Organization…

Hello @Mark Stine Welcome to the Atlassian community. If you want to expose entire spaces you can enable Anonymous access. That does expose the information to everybody on the internet. https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/…

Hello @Revital Shalmoni Welcome to the Atlassian community. Be advised that this is a publicly viewable forum. As such, you probably don't want to post your email address or other personal/confidential information that you would not want everybody on the internet to have. Can you provide a screen image of what you see for…

I don't see anything in the Atlassian public backlog for a change request for this. I recommend that you have your Jira Administrators open a support case directly with Atlassian to ask about it.

Thank you for that additional documentation. My guess that you were using Issue Security was wrong. A solution could still be adding a new multiple User Picker custom field and using Automation to add mentioned users to that field. You would then also add that field to the Browser permission for the project. I have not…

I have not been able to recreate this or find a known issue related to it. I recommend that you contact your Jira Administrators and ask them to open a support case directly with the Atlassian team. https://support.atlassian.com/contact/#/

I don't see anything for this in the publicly viewable backlog: https://jira.atlassian.com/issues/?jql=project%20%3D%20%22Confluence%20Cloud%22%20and%20summary~%22recently%20updated%22%20and%20statuscategory!%3Ddone I have not been able to replicate this in my environment where I have added the Recent Updates macro to the…

Hello @Jamie Sutherland Welcome to the Atlassian community. Do you have Notifications configured for your project so that Reporters get notified when they create a new issue?

Hola @Fernando Cordero Bienvenido a la comunidad Atlassian. ¿Qué sucede cuando intentas ingresar a Jira? ¿Conseguiste iniciar sesión en Atlassian Cloud? ¿Estás recibiendo un mensaje de error? El incidente que enumeró no le impediría iniciar sesión en Jira. --- Hello Welcome to the Atlassian community. What happens when you…

Hello @[deleted] There is training available concerning Automation in the same site - Atlassian University. https://university.atlassian.com/student/catalog/list?search=jira+automation

De nada. Si mis respuestas le ayudaron a resolver su requisito, considere hacer clic en el botón Aceptar respuesta situado encima de mi hilo de respuestas para marcar su pregunta como resuelta. --- You're welcome. If my responses helped you solve your requirement please consider clicking the Accept Answer button above my…

The Status for each issue should be visible in the Backlog views by default. The Flag icon also shows up by default. In the Board view the Flag icon also shows by default. The Status value is not usually explicitly displayed because the Column is an indicator of the Status. Also, when I add a Flag, the card color is…

Can you provide a screen image of what you are seeing? In my Company Managed Service Management project I have 8 Request Types. I see all 8 plus the "Empty" option in the Request Type filter in the Calendar view. In the Board view the filter is limited to only the Request Types for which there are cards visible on the…

With the Timeline view available in a Plan (created from the Plans menu) you can have the Status and Flagged fields for each issue displayed.

@varatha The tags on this post indicate the user is using the Jira Cloud product, so the answers are specific to Jira Cloud. If you have a question about Jira Data Center, please start a new Question by clicking on the Ask a question option at the top of the community screen.

I see the strikethrough on the issue key for Done issues only when looking at the Child Issues/Subtasks display within a parent issue. And only for issues where the Resolution field is set. I don't see strikethrough in the cards on the Board view nor in the List view.

Hello @Marta Perez In a Business/Work Management project you do not have the option to map statuses to columns. Each column corresponds to one status in the workflow. Subtasks will display collapsed/nested within their parent task, regardless of the subtask's status. You can view the subtasks by clicking on the 1/3 link in…

I've already explained why there is no entry in the System Audit Log. You could open a support request directly with Atlassian for additional help investigating the issue. https://support.atlassian.com/contact/#/