Trudy P Claspill Community Champion

Where can we find the details for issues that were raised during the Beta/EAP that are not getting addressed before the roll out? Here is information I culled from comments on Recap Atlassian's New Navigation Launch and key product team . This is just the "bugs" not suggestions for changes. * When I select "View all…

That should work.

There is a change request about changing it to use the Resolved Date instead: https://jira.atlassian.com/browse/JRACLOUD-86404

Adding to what Bill said: If you see the points displayed here and see "Story points" when you hover over it, that is fine. If you see the story points display as a lozenge like that in the cards in the backlog and on the board, then you are using the correct field for your project. If I look at the issue itself I see that…

Hello @MJJALP Welcome to the Atlassian community. Can you confirm for us the type of project you are using? Go to the View All Projects page under the Projects menu. Find you project in the list. What does it say in the Type column? The reason I ask is because the native Story Points field is used only by Company Managed…

Hello @Tábata Lopes Nunes Welcome to the Atlassian community. Are you working with a Team Managed project? (Get that information from the Type column on the View All Projects page under the Projects menu.) If so, it appears that a new bug was recently opened: https://jira.atlassian.com/browse/JRACLOUD-93055

Hello @Bharath Arumugam Welcome to the Atlassian community. The tags on your post indicate you are using Jira Data Center. And you stated that the images you posted are "how it should look" compared to how it does look. The top image in your screen shot appears to be from a Jira Cloud environment. I'm assuming that is the…

Hello @Karolina Yeong Welcome to the Atlassian community. Is this you current rule? If so, this will not achieve your goal. With the branch "For Parent" you are shifting the focus of the rule from the trigger issue to the Parent of the trigger issue. Actions that you take inside of the branch will affect the Parent issue,…

I believe the answer is in the documentation. Is the form an Open Access form or a Limited Access form? If it is a Limited Access form then they must have the Browse permission (access to the project) and the Create permission (access to create issues). They should not need any other permissions in the project. If you…

Hello @rajeswari saravanan The JQL you have will work to get all child issues at all levels under THEME-1 assuming you are using a Premium or Enterprise version of Jira Cloud. Note that is child issues, not generically linked issues. If that is not working for you, please start a new question providing the full details of…

Hello @thumuluru.shreya What is your experience with creating Automation Rules? Have you tried to create this one? You could use the Field Value Changed https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Field-value-changed You would use the If/Else condition to evaluate the first field's value.…

Yes, we have to ask questions to get the information necessary to help debug issues. Sometimes the answers result in the conclusion that as users we can't debug your issue, and you need help directly from Atlassian. Thank you for providing answers that helped us determine that.

Hello @Ravinder Singh This is a community of Atlassian product users. We are not Atlassian's support organization. This is not the place to open a support case with Atlassian. That needs to be done by your administrators, and through the page at https://support.atlassian.com/contact/#/ They will be able to open a case if…

Your screens indicate you have a partner managed subscription. Have you contacted the partner managing your subscription?

Hello @Ravinder Singh Welcome to the Atlassian community. Are you still experiencing this issue? I don't see any active incident or recent incidents on the status page. https://status.atlassian.com/ Have your administrators opened a support case about this?

Hello @sumit shee Welcome to the Atlassian community. You can find free, on-demand trading at https://university.atlassian.com If you want a demo you can sign up for one here: https://www.atlassian.com/software/jira/demo

Hello @Yunqi Zhang Welcome to the Atlassian community. Are you sure the dashboard owner is entering the name correctly? Is the user a licensed user of the Jira product? Can the dashboard owner find other users? Can other dashboard owners find the user?

Hello @Bella Wu Welcome to the Atlassian community. Does this affect other users? Have you tried a different browser application or private browser window? When was the last time you were able to access this project successfully? Can you access other projects successfully?

Review the issue history. Does it have any information about the fields getting set? Find the Automation panel on the right, in the same area as the Details and More Fields panels in the issue view Expand the Automation panel and click the Refresh option in it. That will list any recent rules that have been triggered by…

What type of project are you using? Get that information from the View All Projects page under the Projects menu. Look at the type column for the entry for your project. If you are new to Jira you might want to make use of the free, on-demand training at https://university.atlassian.com When we know what kind of project…

Are the developers or POs adding those items to the active sprints when the work is started? Or is it being worked on without being added to the sprint? For teams that have wanted a clear distinction between groomed backlog items and ones not yet groomed, what I have suggested is have a "sprint" named Groomed. As items get…

Helllo @Max Have you check the Notifications settings under your Profile? Check that you have all the options there enabled.

Hello @Stoney deGeyter Welcome to the Atlassian community. Are you working with a Jira Software project, using the native Forms capability? If so, referring to this documentation: https://support.atlassian.com/jira-software-cloud/docs/share-your-form/ People who submit information via the form to your business project…

Hello @Ankur Amin There are multiple ways to send emails in Jira. There is a Notifications configuration associated with the project. It will send notifications to designated users related to the issue based on events that occur related to the issue. This configuration applies to all issues types in the project. This…

Hello @Alexandra Martins Welcome to the Atlassian community. Are you working with Jira Data Center or Jira Cloud? Have you tried to create this automation rule? If so, please provide screen images showing what you have created, and tell us at which point you have questions about what to do. If you have not yet constructed…

Where have you added that script? Is the script not working as you expect? The parenthesis at the end seems like it would be a syntax error.

Do you have one Scrum board per project? No overlap of multiple projects in one scrum board, or one project with multiple scrum boards? If so, then you might be able to dynamically find the current active sprint for a project by looking for other issues in the same project as the trigger issue using the JQL project =…

Hello @Kaushal Kumar Singh Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. You can implement this by adding Conditions to each transition in the workflow used by the project to limit who can execute the transition. This…

Hello @Charlotte Prescott In the Edit Issue action you can select the Sprint field as one of the fields to edit. The field will give you a list of Scrum Boards with the options "Active sprint" and "Next sprint". Will using those options not satisfy your need? Sprints are not associated to projects. Sprints are associated…

As you found you can modify the workflow for this. You can have a separate workflow for each issue type in a project. For a Company Managed project you map workflows to issue types on the Workflow Scheme. Make a copy of the workflow in the scheme used by the project. Make the change to one of the copies. Add that new…