Trudy P Claspill Community Champion

Hello @Antonino Samperi Welcome to the Atlassian community. Many people have asked for this to be addressed. So far it has not. It is not possible to self-remove your access to an Atlassian Cloud product such as Jira. This would be counter-productive to businesses where the employees are required to use Jira. To end your…

Hello @Kara Nadarajah The error message states the problem - the rule is not able to find a field named Expirydate. Does "Expirydate" exactly match the name of the field as it appears on the issue screen? Can you create a filter for the Expirydate field in the issue search screen? I like to create my filters there first as…

Hello @Sean Somerville Welcome to the Atlassian community. One solution would be to use Issue Linking to establish a relationship between the two issues, like depends on/is depended on by. You could then use an Automation Rule triggered by an issue transition to Done. In the rule you could then check if the transitioned…

Hello @Akash Welcome to the Atlassian community. Also, for the original filter, the Basic tab is greyed out and I get this message when I hover over it - "You can't switch to basic as the query is too complex or is invalid" What is your question concerning that message? It appears self explanatory. The Basic view of…

Hello @Darcy M No, that is not possible. The user's personal preference timezone will be used to convert Jira Date/Time fields. In the backend the date/time information is recorded in UTC so that this conversion can easily be made.

Hello @Sean Kubin No, that is not possible. There are third party apps that can be used to make more customized reports.

The color cannot be changed except by changing the Status Category to which the Status value is assigned. Are you working with a Team Managed project or a Company Managed project? Get that information from the View All Progects page under the Projects menu. For a Team Managed project a user assigned to the Administrator…

Unfortunately you cannot. The widget is not configurable. You could create a separate Dashboard with its own Pie chart to show the same data without the limitations. https://support.atlassian.com/jira-software-cloud/docs/work-with-dashboards-in-jira-cloud/

Hello @Tom George Menachery The Releases leverage the system-provided Fix Version field that pre-exists. You need to use that field, not a custom field named Fix Version that you created yourself.

Hello @Monisha Chandrasekar Every Status is assigned to a Status Category. There are three Status Categories and they are color coded: Category NameColor To Do gray In Progress blue Done green What is the lozenge color for the "Accepted" status value? If it is blue, that means it is assigned to the "In Progress" status…

No, I'm don't have an knowledge about that functionality. That appears to be part of this app Project Management: Resource Planning & Gantt Chart for Jira Their Atlassian Marketplace listing will include a link to their documentation. You should review that to learn how the app works and how it can be enabled and disabled…

For what, specifically? Not for archiving subtasks. There are apps available to help track and restore deleted issues. I don't have a recommendation for any one in particular because I have not used any of them. https://marketplace.atlassian.com/search?query=delete%20issues And I don't know if the integrate in any way with…

Not that meets the requirements you specified: I press the blue “Create” button at the top and then I can choose a template. When you click the Create button you can choose an issue type. There is a method for specifying template text for the Description field, but that would apply to all issues of that type in that…

Hello @Dom Coleman What exactly are you trying to access when you get the error message? Do you get that message when you click on Project Settings? Or do you not get the message until you trying to navigate to specific options under Project Settings? Have your Product/User Administrators granted you a Jira Service…

Hello @Seenivasan K Subtasks cannot be Archived separately from their parent issue, so Archiving the subtasks is not an option. Deleting the issues is not advisable. Once an issue is deleted it is permanently gone and cannot be recovered. While it will be noted in the Audit Log that the issue was deleted, there will not be…

Hello @Mallikarjuna Welcome to the Atlassian community. What status is assigned to the missing issues? Is it a status that is mapped to the column farthest to the right on your board? What is the issue type of the missing issues? Do the issues have a value set for their Fix Version/s field?

Hello @Dom Coleman Welcome to the Atlassian community. Can you double check the Type of the project you are using? Get that information from the View All Projects page under the Projects menu. It may say simply "Service manager" or it may say "Team-managed service management". Can you provide a screen image of what you are…

That links says the invite is legitimate and from Atlassian, right? No, that post is not on the topic of invitations received from the domain. it is on a different topic related to that domain. It just verifies that Atlassian states they do own that domain.

Lorsque vous êtes prêt à effectuer la transition, désactivez MFA pour votre compte. Réactivez-le ensuite à l'aide de l'application d'authentification sur votre nouvel appareil. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ --- When you are ready to make the…

Thanks for the clarification. Then, looking at the example rule I suggested: TRIGGER: Issue transitioned Destination status: Done CONDITION #1: issue Fields Condition Issue type equals Subtask CONDITION #2: Here you would define another condition that you can use to determine it was the Account Created subtasks that was…

The post I'm thinking of also reported the problems did not occur in all Team Managed projects.

Perhaps I have misunderstood your requirement. Do you want to trigger creation of the dependent task on the closure of the identified task? Or is the dependent task getting created within the existing automation rule? If the dependent task is already getting created, then: Is your requirement to prevent it from being…

If you leave the company I'm assuming your company would disable your account in which case the token will become unusable at that moment. Tokens that support an integration used by teams or larger organization should generally be based on service accounts rather than an individual user's account, so that the integration…

Hello @Igor Moiseev Welcome to the community. I have not seen that before. What type of project is this happening in? Get that information from the Type column on the View All projects page under the projects menu. I have seen some posts over the past week of random, strange things happening for some people using Team…

Please show your entire rule. 

Hello @Melanie.Johnson That would be a fairly straight forward automation. TRIGGER: Issue transitioned Destination status: Done CONDITION: issue Fields Condition Issue type equals Subtask CONDITION: Here you would define another condition that you can use to determine it was the Account Created subtasks that was…

The items continue to exist. You can see them in the Issues tab and using the issue search functionality.

Hello @Jose Daniel Aley Jimenez Welcome to the Atlassian community. I have the same experience. I see there is an open Suggestion related to this functionality. https://jira.atlassian.com/browse/JRACLOUD-90806

Hello @Sammie Vermaat Welcome to the Atlassian community. I believe you are looking at the options available in the Board view of a Business/Work Management project, like this? If so, then no, there currently is not an option to disable this entirely and show all issues regardless of how long they have been done.

Thank you for that additional information. And I had not seen this post from you. That does help me understand you issue. In this video shown above, you are working with a Company Managed project. This is indicated in the lower left corner of the screen. The type of project you are using affects the option you can access…