Trudy P Claspill Community Champion

The Team field cannot be selected from the Choose fields to set list, so there is not an option to use the Copy options associated with that. The value has to be set through JSON. If your rule has a trigger issue where the value is set you can use Smart Value syntax to reference that value in the JSON rather than…

The Invite Users screen does not create the user accounts in Atlassian Cloud. It is used only to identify individuals that will be able to access your product. If no account exist in Atlassian Cloud that matches the email address then the recipient will complete the account creation for themselves, including setting their…

Hello @stephan_lewis Are these user accounts that your company manages, or user accounts created and managed by the individual users? It appears to me (based on testing) that the Full Name associated with the user account will be displayed for the name of the user in the Assignee field. If the accounts are created by and…

Hello @Pavel Kalinkin Welcome to the Atlassian community. Is your Atlassian Cloud account managed by your employer, or did you set it up on your own? Is it possible for you to work with the administrators/owners of the email domain to get it reinstated?

Hello @Craig Silver Based on the screen image you provided it appears that you are referencing a Business (aka Work Management) type of project. It is not possible to change the default filter used by Issues tab.

Hello @Dan Spearing Welcome to the Atlassian community. If you are using this Team custom field: ...then you must currently use the More Options feature in the Automation Rule Create Issue and Edit Issue actions to set it. You must set the value to the ID for the Team itself. You can get the ID for the Team by looking up…

Hello @Davyd Timura Welcome to the Atlassian community. The display on the right is an update to the UI that is in the process of being rolled out. Refer to this: https://community.atlassian.com/forums/Jira-articles/It-s-now-easier-to-configure-fields-for-child-issues/ba-p/2963652

Hello @sinayak Welcome to the Atlassian community. Note that this is a user community. We are mostly users of the products just like you, trying to help other users debug issues. Did you open a support case? What priority was specified on the support case? Your tags indicate you are using a Premium subscription. If that is…

Hello @Dan Spearing Welcome to the Atlassian community. The native issue type hierarchy has just three levels: Level 1 - the native Epic issue type |-- Level 0 - "standard" issue types |-- Level -1 - subtask issue types Jira does not support inserting levels between 1 and 0 or 0 and -1. With the Premium subscription it…

1) If you review the documentation it details what data is and is not copied by that process. Regarding Bitbucket related questions, perhaps if you ask them in the Bitbucket Questions forum rather than in this Confluence forum, then you'll get the answers you seek.…

4) I don't agree with that statement. 2) Was the site using a free subscription rather than a paid subscription? If so, when was the last time anybody logged in to the Confluence (wiki) site and when was the last time anybody logged in to the Jira site? For Free products the documentation states that after 120 days of…

Hello @Kristal Vanessa Mora Vargas Based on the text in the lower left corner of your image you are looking at the board for a Team Managed project. It is not possible to change which fields are available to display on the cards in such a project's board. There is a change request for that to which you can add your vote:…

because the JSW upgrade button Is that a typo? Did you mean to say the JSM upgrade button? Can you provide more information about the specific problems you have encountered? Are you working on a JSM-only instance, or does it also include Jira?

Hello @surec project Welcome to the Atlassian community. Opening a support case with Atlassian is done through their customer portal at https://support.atlassian.com/contact/#/ You have to be using a Paid (not Free) product subscription to get support from Atlassian. You may also have to have Product, Site, or Organization…

Hello @Kajol Kataria Welcome to the Atlassian community. Can you clarify exactly what you mean by the ticket "set up"? Be specific. Are you talking about the content of a specific ticket being copied to a new ticket? Are you talking about the configuration (issue types, available fields, screens, etc.) being copied to…

I must be missing something. Where are you getting the information about incompatibility? Are you talking about incompatibility between upgrading JSM to 10.4.1 while leaving Jira Software at 9.12.x on the same instance? In the documentation concerning upgrades it does say that if you have both Jira and JSM on the same…

Hello @daleaceron Welcome to the Atlassian community. You appear to be using a Business/Work Management project. You can double check the project Type by going to the View All Projects page under the Projects menu, finding your project in the list, and looking at the information in the Type column. With Business (aka Work…

Hello @David Yu What exactly are you trying to point out as a problem? The version numbering for Jira Service Management does indeed jump from 5.x.x directly to 10.x.x. https://confluence.atlassian.com/servicemanagement/jira-service-management-10-0-x-release-notes-1387597537.html The 5.x.x versions aligned with the 9.x.x…

"when they are moving a ticket" I was not aware that Customer Users had any access to functionality to move an issue between JSM projects. Is this an environment that only has JSM, or does it also have Jira? Are we talking about users who only have JSM Customer access, not JSM Agent access or Jira User Access? Can you…

My dad built our house after my older brother was born and before I was born. I lived in that house until I left for university. My parents sold it a few years after I moved out. It didn't look at all like this when I lived there. There was not a deck, or the pathways, or any of the landscaping shown. My room was the one…

Hello @Laura Naliati Welcome to the Atlassian community. Your post tags indicate you are using a Standard subscription. If that is accurate then you are able to access only the "basic" Timeline feature. It is not possible to add fields to the display in the basic Timeline feature. In the Premium and Enterprise…

Hello @Lindsey Hodson Welcome to the Atlassian community. Does the person attempting to Move the issue have permissions to create issues in the Destination project where Access is set to Private?

@Aaron Pavez _ServiceRocket_ The OP mentioned that these are Team Managed projects with Access set to Private. Issue Security Schemes are used only with Company Managed projects. Issue Security options for TM projects are described here:…

Does your scrum board reference more than one project? You will need to examine the workflows for all the issue types from all the projects that are included in the sprint you are trying to complete. You will need to look at the Properties associated with each Status to which an issue in the sprint is currently assigned to…

Is the rule going to look up the same single issue to clone every time? Is that going to be a "live" issue that gets updated such that the set of subtasks or data in the issue might change periodically? Or is it a "template" issue that is changed infrequently?

Hello Veronica, How are you writing the customer's timezone into a comment? Show us the details of how you are doing that, please. You said that you want to manage the requests by Portal Group. I found an API endpoint that enables the retrieval of Request Types, and I think the data returned includes the Portal Groups to…

Hello @Devi_Sadasivam Welcome to the Atlassian community. Does it tell you which issue the message concerns? To diagnose the problem it is necessary to identify that issue. When completing a sprint the process may need to edit issues that are not "completed" in the sprint. Within a workflow it is possible to make an issue…

The Plans feature does not provide that sort of date shifting automatically. It has a Scheduling feature, but that is not going to meet your requirement. Jira does not otherwise provide a native date shifting feature. The solution has to be customization, either using something like I described in my article (linked above)…

The customer portal doesn't provide a method to show child issues or linked issues when viewing a Request. If the requester views the Request/Epic they submitted, there will not be any information about the related issues. The customer could view the related issues separately, if those related issues have a Request Type…

There is an option to copy the Issue Layout from one project to another. Refer to https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/ That will affect only the Issue View, not the Create Issue dialog. If you want to affect the Create Issue dialog also then you need to gather this…