Trudy P Claspill Community Champion

Hello @Charisse Robison Have you populated your test project with its own set of issues? Is the board for your test project referencing the issues in the test project, or is it referencing the issues in the original project? You can make copies of all the Schemes and scheme components of the original project, and then…

Thank you for that additional information. You said in your original post: We have a Company managed site forIT requests, and I don't run into this at all. Can you provide a screen image that shows that you are able to set the field in a Company Managed project? I have the same experience as you with a Team Managed…

You're welcome! I think there are also third party apps in the Atlassian Marketplace the might include an "email this issue" feature, if you were interested in using an app instead. https://marketplace.atlassian.com/search?query=email+issue&product=jira&hosting=cloud

Hello @Chris Hampshire Welcome to the Atlassian community. Please show us a screen image of the rule that you have created. That will enable us to advise you on how to modify it. Depending on how your rule is constructed, I think you should be able to add an Edit Issue step after the Epic is created. That step would…

Hello @Harold Pinther What is the Summary that you use when you create the Task (vs. the Story)? Do you use any other values in the Components field? Do you set the Components field to have multiple values? I'm trying to work out a solution, but I need the above information to complete it.

@NINGTHOUJAM RABICHANDRA Please see my previous response. We are not a community that provides assistance for the Pi Network. You may have found this community when trying to get assistance because Pi Network is using an Atlassian product, Jira Service Management, as their support portal. But their JSM server instance has…

You have to type the smart value into the field. As you type it in, it displays below with the prefix Smart value. After you finish typing in the smart value, you have to click on it where it shows with the Smart value prefix to get it inserted into the field.

I'm glad I could help! If your problem has been resolved with the help of my responses, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

Thank you for that additional information. (Side note: if you want to learn more about Jira functionality there is free, on-demand training available at https://university.atlassian.com) Jira does not have a native, single-button "email this issue" feature. But you could create an Automation Rule to send the details of an…

Hello @Amanda TAY There are two ways to make comments mandatory when some other field is edited 1. Make it possible to edit the field only through a Transition in the associated Workflow, not through any of the issue view UIs. Present a Transition screen that includes that field and the Comment field. Transition screens…

Hello @Hira Waheed Welcome to the Atlassian community. What is visible to a user is based on their permissions for Projects, for Filters, and for Dashboards. The ability to see a board is based on the user's permission to the board's filter and associated projects. There is not an option to set restrictions on who can see…

Hello @rbravo When a screen displays during a Status change, that happens because a Screen has been associated with the transition. You will need to examine the Workflow Scheme associated with the project. In the Workflow Scheme Workflows are associated to Issue Types for the project. You will need to find the workflow…

Hello @Mark Vreeke Welcome to the Atlassian community. Follow the guidance in this documentation: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-linking/ Note that Jira does not recognize these types of links as being parent/child. The only parent/child relationships Jira recognizes are the…

@František Mlčák Are you referring to this feature? https://www.atlassian.com/software/jira/templates/top-level-planning That Top Level Planning feature is a project template that is selectable when projects are created. By selecting it a Company Managed Software project with a customized issue type hierarchy will be…

Per the dictates of my furry overlords my day starts at 7:00 am with dishing up breakfast for the overlords and then letting them have a romp in the backyard. Only then am I allowed to get hot chocolate for myself and get on with my day. Sunday is my only day off from furry overlord breakfast duty. On that day my partner…

Hello @Lauren Gold Can you confirm for us the Type of the project where you want to use this form? Get that information from the Type column on the View All Projects page under the Projects menu. Can you provide a link to the documentation you referenced that mentions setting form access to "open"? I ask these questions…

Hello @Digvijay Singh Do you see the specified content appearing in the fields in the Create Issue dialog? Can you provide a screen image of the error message that you get? There may be a Workflow Validator that is requiring you to set other fields as part of the issue creation process. Have you examined the Create…

It is not an impossible task. Many people grant users access to Jira every day. On the surface it seems like you have done all the right things. It is possible that something has gone wrong with your system, or the project. One last thing I would suggest is to try creating another project and granting users access to it.…

What type of project is the issue in? Get the project Type information from the Type column on the View All Projects page under the Projects menu. The tags on your post indicate you are using a Free subscription for Jira. Is that accurate? Do you access Jira and Confluence using the same Atlassian Cloud login? Have you…

@Jing Gu I have flagged this post to raise it to the attention of Atlassian Team members. Could you post the issue key for the case you have open with Atlassian support?

Thank you for that additional information. Q: Are there any conditions or validators associated with the "Approve" Transition? A: Yes (Current user must match contents of the field Business Approver.) Q: Who is the Actor for the rule? Does that actor have the permission for transitioning issues for the target project? A:…

Yes, that is the information I was seeking. And my assumption was wrong - yours is a Software project, not a Business project, based on what you found. In my investigation of the Issues view associated with Software projects it appears that you cannot change the filter for that view on those projects either. What is your…

Hello @Michael Eaves Having both Team Managed and Company Managed projects in the same JSM instance should not cause this. Can you provide screen images of what you are seeing when you experience this problem? You said you created a Team managed project (Marketing). Do you mean you used the Marketing Service Management…

Hello @Erin Lee As mentioned by @Anandhi Arumugam _Cprime_ you can use a Manual automation rule and in the trigger prompt the user to specify the project where the issue should be created. However, in the Create Issue dialog there are the following limitations: 1. You have to provide the unique numeric ID for the project,…

Actually, it is possible. See my response...

I am sorry you are having a frustrating experience. From the information we have exchanged it seems like you have set things up correctly. The only odd thing I can see in the information that you provided is that there is no email address showing for the users in the Access page. I have not seen that happen before, so I'm…

Hello @Peter Welcome to the Atlassian community. What do you need the external users to be able to do, related to the issue? Do they need to add customer-visible comments? Do they need to be able to change the status of the issue? Do they need to see information in the issue that is not visible to the customer? Do you have…

Hello @Chuck Oleary You can get a list of all custom fields created for Company Managed projects by clicking on the gear icon next to your avatar and select Issues, then go to the Custom Fields page. This does not include custom fields created locally within Team Managed projects. Do you allow Team Managed projects to be…

Hello @Kimberly Welcome to the Atlassian community. If you are referring to the notifications that are sent internally (not Jira Service Management Customer Notifications) to Jira users, there is no support natively for customizing the emails. And Atlassian has stated that they don't intent to implement that feature…

You're welcome!