Trudy P Claspill Community Champion

Hello @Michael Frade Getting the ones that have nothing specified for category is pretty straight forward: Category is empty The rest of it is more difficult and I have not yet figured out a solution. This will give you all the objects that have an exact match for Category containing both AA and BB, which is the opposite…

Hello @Abraham Zamora Welcome to the Atlassian community. Do I understand your scenario correct (as follows)? You have an Asset Schema with two Object Types; Device and User. Each Device object type includes an attribute of type Object that holds a reference to a User object. A user accesses JSM Cloud customer portal to…

Hello @Vara Prasad Can you clarify for us what is "iTrack"? Can you provide a screen image to illustrate the issue you are having?

Hello @Vara Prasad Were you able to address your need with the information I provided? If so, please consider clicking on the Accept Answer button to mark your Question as Solved. If you still have questions about this solution, please let us know.

Hello @Gaetano Antonio Turturro Are you interested in debugging what is happening with the nested ScriptRunner filters? If so, can you provide the information I requested in my previous response?

Hello Ty, Thank you for that additional information. You said the On Call rule should not be touching "this issue" but you did not include any information about what issue was touched. Can you provide evidence that the On Call rule acted against an issue that it should not have? Can you provide a screen image showing the…

Can you confirm that this is for a Team Managed Software project? Get the project Type information from the Type column on the View All Projects page under the Projects menu. How have you confirmed that you are an Administrator for the project? Have you checked the permissions allocated to the Project Role you have been…

Hello @Reva Darlius Welcome to the Atlassian community. If you hover your pointer on the upper right corner of the Done column do you see a button with 3 dots appear? (not the 3-dots button in the card). When I click that More Actions button I see options like this: If I click the Remove done items after... option I see…

Hello Kristine, Yes it is possible, and that is exactly what the solution I describe does. First create a screen to add to the "Done" transition. All screens that you create will have the Comments field on them without having to add it explicitly. It is not possible to get a screen that has just a Comment field on it. You…

One possible solution is to create the link as the subtasks are created, using an Automation rule. Trigger: issue created Condition: Issue type is sub-task Action: Lookup Issues Use a JQL to find all the subtasks under the same parent, excluding the current subtask, and order by the parameter you choose so that "last" one…

Hello @Nicole Kaiser Welcome to the Atlassian community. Are you talking about the color block that appears next to the summary? If so, that is just one "color" attribute used by all issue types. Typically color is set only in Epic issue types, but if you change the issue type to another type, the color field remains set.…

Hello @Chandrashekhar Kavi Can you tell us what occurred when you ran this rule? How did that not match what you wanted? Can you provide a screen image that shows your entire rule? Can you provide a screen image that shows the Audit Log output when the rule ran?

Estou usando um aplicativo de tradução para traduzir suas postagens. Não tenho certeza se a terminologia que ele está gerando em inglês está correta. Terei prazer em tentar aconselhá-lo, caso ainda precise de ajuda. Para garantir que entendi o problema que você está enfrentando, você pode fornecer a URL que está acessando…

Does my answer address your situation? Do you have more questions about the information?

Olá @Mayara Silva , Bem-vindo à comunidade Atlassian. Quais medidas você está tomando para tentar excluir sua conta? O que está acontecendo indica que você não consegue excluir sua conta? Se estiver recebendo algum tipo de mensagem, compartilhe o texto da mensagem conosco. Você está tentando excluir sua conta de usuário,…

Hello @Kristine Gemici What type of project does this concern? Get the project Type information from the Type column on the View All Projects page under the Projects menu. For a Company Managed project you can add a Transition Screen to the transition to your closed status. You can then add a Validator to that same…

Hello @JEFFREY SCHNEIDER The problem you are encountering is that you have Looked up the work items you want to update, but that doesn't shift the "focus" of the rule to operating on those work items. When you execute the Edit Work Item action, the focus is still on the Asset Object that triggered the rule. You need to use…

Hello @Cubs Fan With only native functionality that user would have to be the reporter of the other issues, a request participant on the other issues, or a member of the Organization(s) with which the other issues have been shared to be able to see them through the Customer Portal. There might be a third party app that…

Hello @Matt Hebert Welcome to the Atlassian community. That feature is not currently available. There is a change request for it to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-5425 The alternative is to use Automation Rules to create custom notification processes or to use a third party app.

Hello @gordon.varney There is not a native, single-button-click solution for that. I wrote an article about automatically adjusting dates for successor task when the date on a predecessor task changes. What you want to do sounds a bit like the reverse. You might be able to extrapolate a solution from what I wrote. Updating…

What if tickets were created out of order? What if, between the time the first subtask is created and the second subtask is created, somebody else creates an entire separate issue in the same project? The difference in the key numbers will not be 1 in that case. It might be possible to work something out with automation.…

Hello @Ann Rumenapp I recommend that you start a brand new Question post in the community, describing your requirement and environment in detail. Doing so will make you question more visible to the community at large. Jira Cloud is evolving so fast that 2 year old information, as in this post, could easily be outdated.

It's here: 'Work' is the new collective term for all items you track in Jira Refer to the above article for info about the terminology change.

Hello @El Why am I seeing Work Type transitioned instead of Issue transitioned? Atlassian is changing their terminology from "issue" to "work item". "Work item" is the new way to refer to "issues". How can I enable or restore the “Add comment” action in project automation? Use the Comment on work item action. There is no…

Thank you for those screen images. Can you also provide screen images showing the rule execution audit logs for each of these?

Hello @suzanne.moss If you are new to Jira I recommend that you visit the Learning area (link at the top of the Community pages) to find the free, on-demand training courses available for Jira products. The have courses for different knowledge levels (i.e. beginner) and a variety of topics, include Automation Rules. There…

Hello @Mark Lemberger Welcome to the Atlassian community. 1. You can edit the Parent field in the Epic. 2. While viewing the Epic you can hover over its parent issue key in the breadcrumbs at the top to reveal the pencil/edit icon. Click on that for a dialog to choose a different parent. 3. In a Plan that shows the Epic…

Hello @Ty Foster Welcome to the Atlassian community. Have you reviewed the execution audit logs for the affected rules? Have you confirmed that the affected rules are still enabled? Do the users specified as the Actors for the rules still have permissions in the Jira product? Have you confirmed that you have not exceeded…

This was the final solution: I did not need to add Key to the Assets Custom field configuration. The smart value to get the object key did not need to be so complex. Changing the Advanced Editing to this worked: { "fields": { "customfield_XXXXX": [{"key" : "{{lookupAssets.objectKey}}"}] } }

I haven't tried it, but yes, I think that is the correct syntax.