Trudy P Claspill Community Champion

The Issue History option is available only if you install the app(s) mentioned by @Natalia_Kovalchuk_SaaSJet_ 

Alternately you can go to the Billing/Licensing Support page to open a support request https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Gustavo Ernandes Jardim Franco Welcome to the Atlassian community. Can you provide the details of the steps you are executing and screen images to help illustrate the process? When we have clarity on how you are trying to accomplish this we can provide advice on alternate steps. Additionally can you tell us the type…

Hello @Jim Van Tongerloo Having read your conversations with @Nikola Perisic and @Michael Wohlgemuth it seems the only real path forward to resolution is to work with Atlassian support. Since you are not able to open a support case yourself, I have flagged this post to raise it to the attention of Atlassian team members.…

Here are some resources on that topic: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ https://www.atlassian.com/licensing/cloud#cloud-enterprise https://www.atlassian.com/software/jira/pricing

I have opened a support case with Atlassian. I will report back here what I learn.

Hello @Josè Luis Sandoval Alaguna Did you have any active product subscriptions under that URL? If so, are you still able to access them? Atlassian has been doing some cleanup of Organizations that have no subscriptions in them. When subscriptions are cancelled and products are deleted, the Organizations under which they…

Hello @Shubhada Kanade Welcome to the Atlassian community. What type of project are you using? Get that information from the View All Projects page under the Projects menu. The Type for each project in the list is noted in the Type column. In order to see subtasks in a Kanban or Scrum backlog or board view we must first…

Hello @axel bautista Welcome to the Atlassian community. Are you trying to delete your Atlassian Cloud User account, or are you trying to cancel a subscription to an Atlassian Cloud product (like Jira)? If you are trying to delete your Atlassian Cloud User account entirely, eliminating your access to all Atlassian Cloud…

Thank you for that additional information. A simpler way to do this. You don't need to create a variable. In the Edit action, after selecting the field from the Choose field list, click the ... button to the right of the field and select COPY That will put some default text into the field saying "Copy field name…

Hello @dale Owens Welcome to the Atlassian community. Can you provide more information about your problem? What is LDP? Does this concern the Jira product from Atlassian? If so, are you using the Software-as-a-Service product (Jira Cloud) or the self-hosted product (Jira Data Center)?

Hello @Jagadeesh Kokala Welcome to the Atlassian community. Is the Atlassian Cloud account for that person managed by your company/Organization? At this time any individual with any valid email address can start a new subscription to an Atlassian Cloud product. It is not possible to restrict that capability even for…

Hello @Dominik Hebestreit You said the version of the Smart Checklist plugin is 2.2.68-AC. Is that accurate? If so, if I'm reading the documentation correctly, for versions older than 3.9.5 you have to manually create a Checklists field and add it to your projects, as per this part of the documentation:…

Hello @Dominik Hebestreit Can you provide a screen image of what you are viewing? The page that you referred to is talking about steps for an Automation Rule, and I want to confirm that is the process you are trying to execute. Based on what you say you see, I suspect you are not on the same screen as in the documentation.…

Hello @Harry Cheung Welcome to the Atlassian community. If you want to ask a question about licensing and billing directly of Atlassian, submit that question here: https://www.atlassian.com/company/contact/purchasing-licensing#/ This community is primarily used by users of the Atlassian products to share knowledge, ask…

Hello @Anil Reddy Ailloni This is not an area of expertise for me. Please reconsider posting responses asking specifically for my help. Posting responses to your own questions also increases the Answers count on your questions and removes them from the results of the Unanswered Questions filters, which makes them less…

Hello @Anil Reddy Ailloni What steps did you take to try to find an answer to your question? When I did a search using Google for jira cloud assets filter by modified timestamp, the AI response was this: While Jira's built-in JQL (Jira Query Language) for issues allows filtering by "updated" date, it appears that directly…

Hello @Niraj Kumar Jira native filter capabilities in the UI do not include a feature to set a maximum number of returned results customized per filter. Is there another criteria you can add to your filter to reduce the number of items returned? What problem are you trying to solve? What do you need to do with the results…

Hello @Afaf Alobaid Welcome to the Atlassian community. Is that project in a Jira product subscription that you set up? Is the Jira product itself still accessible? If the Jira product itself is not accessible, be advised that a free product subscription that has no activity for 120 days (meaning nobody logs in and…

Hello @Tobey Hallam To ensure I give you accurate information for your situation, please answer two questions for me. 1. What type of field is Program Increment? What type of project are you using? Get that information from the View All Projects page under the Projects menu. There is a Type column there that states the…

Hello @Tobey Hallam Welcome to the Atlassian community. When setting a field to a variable or other smart value in an Edit Work Item action, you use either Choose field to set or More options, not both. Remove the smart value from the More options area. Add the smart value into the input field above where you selected the…

Hello @Jeremy Rose Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian Team Members. You should hear back from them within 2 business days.

I agree with @Karan Sachdev - contacting the Atlassian Billing team is the best way to get a conclusive answer.

No, I am not. The Community Champion lozenge next to my name indicates Atlassian's recognition of and my commitment to sharing my knowledge with the Atlassian community

Hello @Christopher Stiltner Welcome to the Atlassian community. Have you tried opening a support case through https://support.atlassian.com/contact/#/ ? Select the Billing option. It should redirect you to this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

If you login to https://admin.atlassian.com do you see that your Organization still exits? If if does and you access the Billing information, does it lists your products? If a Free subscription is inactive (nobody logins and accesses the product) for 120 then the subscription will be deactivate. Emails to this affect are…

Hello @Erica Toyer Welcome to the Atlassian community. When was the last time anybody accessed your products? Have you been you been using free subscriptions or paid subscriptions? If you established the original product subscriptions what do you find when you login to https://admin.atlassian.com? Does the parent…

Hello @Gaurav Sharma When was the last time anybody accessed either of your products on that site? Did you have a paid subscription or were you using free subscriptions? Are you an Organization Administrator, a Technical Contact, a Billing Administrator, or a Product Administrator for your organization? Have you asked the…

Hello @Martina Abello Welcome to the Atlassian community. When you go to the billing page for your subscription for Jira how many users does it indicate you have? Can you provide a screen image, obscuring confidential information such as the URL for your site. Do you have any third party apps installed on your site? While…

Hello @Lisa Quatmann Welcome to the Atlassian Community. Adding to @Ollie Guan 's answer, the Plans menu option will appear only for Premium and Enterprise subscriptions. However, it may be possible to hide that menu if the administrators have set up very restrictive permissions for the feature. Asking the Jira Product…