Trudy P Claspill Community Champion

Hello @Andrew Huster Have the affected users checked their junk/spam mail folders? You said this is affecting "agents" in one project. * Is that a JSM project? * Is it Company Managed or Team Managed? * Are all agents of the project affected? Can you show us the Notification configuration for the Issue Created event? Can…

Hello @dawnhughan Welcome to the Atlassian community. There are two "timeline" features in Jira Cloud; the basic Timeline and the Plans Timeline. The basic Timeline is available as a tab when you are viewing an board; i.e. That basic timeline is capable of showing only Epics and their child work items - the default…

Hello @Reddy divya pratyusha Welcome to the Atlassian community. What is your question relating to the images you shared?

@Fabian Lim Are you sure about this? Field Configuration don't affect the visibility of issues, to my knowledge. Field Configurations address, well, field configuration - whether the field is optional or required, visible or not, and custom descriptions that display with the fields. How exactly would you use a field…

Hello @Marcos Pino Flores Welcome to the Atlassian community. What are the Types of these projects? Get that information from the Types column on the View All Projects page under the Projects menu. Generally speaking, a user must have the Browse permission (in Company Managed projects) to see any of the issues in the…

Thank for the images. I understand now what you are seeking. That is available only in the Backlog screen for a Scrum board, and currently appears to be available only for boards that are for Company Managed projects. I don't find the option available in Team Managed Software project scrum boards. Are you working with a…

Hello @Péter Mátyás Are you referencing some documentation that mentions that function? If so, can you provide a link to that reference?

I figured out the issue, the trailing brackets were the cause ] and }}} In the image you provided there were no "]" (square brackets). The only error was the missing quotes.

You are missing the closing double-quotes at the end of he custom field name.

Hello @Aline Veyradier Thank you for those images and additional information. That message means that the fields are not present in the Create screen that you get when you manually create the same type of issue. In order to set a field in an Automation rule in the Create Work Item action that field must also be available…

It would be great if you report back here which app these turns out to be, and what you learn about the functionality. It might help somebody else searching this community for answers.

What is your level of access in this environment? Are you a Jira Application Administrator, or a Project Administrator for some Jira project, or a user with no Administrative access? If you click on the Apps menu, what options do you see? I am moderately confident that you have a third party app available to you for time…

Hello @Daniel Wilson Welcome to the Atlassian community. Based on the second image you provided you appear to be using a third party app for timesheets. Which one are you using? Are you trying to get the time logged in total for each issue or are you trying to get time logged per person? With native Jira time tracking…

Hola @Juan Emilio Tavarez , Tu pregunta no trata sobre el mismo tema que la original (lookupObjects vs. lookupIssues), y la original tiene una respuesta aceptada de 2023. Por favor, crea una nueva pregunta haciendo clic en el botón "Preguntar" en la parte superior de la pantalla de la Comunidad y proporciona todos los…

Can you provide a screen image showing the code you pasted into the action?

Hello Raymond, I recommend that you make use of the Learning option (link at the very top of the Community pages) to access free, on-demand training on Jira topics. There are beginner through advanced level courses on many topics. Here is an example search for Jira topics related to Workflows:…

In the code you showed above you changed the customfield ID, so you are no longer trying to set customfield_14705. That is likely the reason you are still getting the same error. Additionally your syntax is incorrect. Referring to the example in the documentation:…

@Holly Meza Please start a new Question using the Ask a question button at the top of the Community page. Describe your situation completely and provide screen images to help illustrate your experience. Creating a new Question will get your question better visibility to the wider community. Adding to an existing post…

Hello @Raymond Correa What sort of guidance do you need? Have you reviewed the documentation for how to configure workflows? Do you understand that process? Are you needing advice on how to configure the workflows to match your business process? Are you trying to integrate with other applications (Atlassian or…

Hello @AndreH You said the source project does not have the custom field. But in the JSON code you are trying to set the custom field in the destination project by referencing values in the source issue for that same field, which you have said doesn't exist in the source project. When you use triggerIssue you are telling…

Hello @Pilar Minue Welcome to the Atlassian community. From where did you get the idea that "plusOriginaEstimate" is a valid function? Unfortunately it is not. Here is a KB article from Atlassian on how to accomplish your requirement.…

Hello @Lara Sousa When asking for help with an automation rule, it will enable us to help you more effectively if you provide us with the following: 1. Screen images that show your entire automation rule. 2. Screen images showing the details of each component of the rule. 3. Screen images showing all the details available…

So then is it the field labeled "Fix Version/s"? You can add a Field Required Validator to the workflow and include a message that will display when the validation fails. When added without also using a transition screen the user will get a popup like this: For more information on customizing workflows, refer to the…

Hello @Glen Brannigan What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. What type of field is "version"? Is that a custom field you created or a default field provided by Atlassian? Can you show us a screen image showing the configuration…

Hello @sarah mansor If you have no admins you may not be able to raise a ticket directly through https://support.atlassian.com/contact/#/, but if you select the Billing, payments, and pricing option that should give you a button that will get you to the Billing Support page where you can submit a request specifically about…

If you create an issue in the REX project manually using the Create button at the top of the Jira screen (not the customer portal or Raise A Request option), do you have the ability to specify a linked issue? The Linked Issues field must be included in the screen used by the Create Issue action in order for the Automation…

Hola @Leticia Bossus , Parece que estás haciendo referencia a esta documentación: https://support.atlassian.com/jira-service-management-cloud/docs/link-service-projects-to-a-help-center/ En la parte superior de la página se encuentra esta declaración: "Esta función solo está disponible para usuarios con los planes Premium…

You can also use the Feedback option within the Jira product, under the Help menu. You won't immediately get any sort of support ticket number when that method is used. That is the benefit of having your admins contact Atlassian Support directly.

That suggests that the items to which you added comments (DT-96, RBR-9070) have no linked issues. Can you provide a screen image of each issue showing the Issue Key and enough of the Linked Work Items section to show that they do indeed have linked issues?

Thank you for that additional information @Daniel Gavrila In the Audit Log please click on the ">" characters on the right wherever they appear to expose all the details added to the log, and then share that information with us. It is also important to note that the Actor of the rule is "Automation for Jira", so that is…