Trudy P Claspill Community Champion

Hello @Jochen Betz Addressing your last response to @Susan Waldrip about limitations on who can make changes to a JSM issue: Only members of the Service Desk Team role will be able to make changes to the issues. If they have a JSM Agent license, then they will be able to make changes to most fields (that don't require…

Hello @Daniel Gavrila What information do you see on the Rule Details page for the Project Scope? Per the Audit Log image you provided it appears that the rule is scoped to a single project; REX Bug Report. If that is the case, then the rule will be triggered only when comments are added to issues in that project, and they…

Thank you for that additional information. I also do not see the permission in the roles in a Team Managed Business project. It appears that functionality is not available for such projects. I found an open change request for it, to which you can add your vote. https://jira.atlassian.com/browse/JWMCLOUD-213

I find it in the Work On Issues section of the permissions. But I don't see it in the documentation: https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/ What do you see in that area Work On Issues area of the permission available for a Role? You said your project is Team Managed. Is it a Software,…

Thank you for those images. That is helpful. I see that you have set the Linked Issues field to link the current subtask being created to "last item created". Is that not working for you? What results are you observing? What information is being recorded in the Audit Log for the rule execution?

Hello @Jens You must have the "Restrict any issue" permission allocated to you for the project in order to be able to set restrictions on an issue. Contact the Project Administrator to find out if you have been granted that permission.

Hello @Aline Veyradier Please provide screen images showing us your complete automation rule. It is challenging to advise you on how to change it to achieve your desired outcome when we don't know what you have so far.

Hello @Bill I'm not aware of native functionality that your company might have used to customize internal notifications in Jira Cloud, and am unable to discern from the information you have provided how your company might have done that, so I am not able to offer any advice on how it might have been impacted by a product…

Can you provide more information about your migration process? Does it include adding change history records into Jira for issues? Jira typically will create a change history record when an issue status is changed. It does not otherwise record in any specific field the date of each status change. There is also an Updated…

How has data export been blocked? Has a Data Security Policy been set up, leveraging the functionality of Atlassian Guard? https://support.atlassian.com/security-and-access-policies/docs/what-is-a-data-security-policy/ While I have not worked with those before, I see that it states the policies are content-based, not…

Hello @Viviane da Silva Moreira Can you provide a screen image of your workflow? Without that I suspect that you have more than one transition leading to the Cancelled status, and the solution is to remove the other transition(s) to that status so that the only one that remains in the one you named Change.

Hello Larry, Thank you for the clarification. Did you review the information about what is not copied when copying specific projects to see if that aligns with your experience in this case? https://support.atlassian.com/organization-administration/docs/what-data-is-copied-to-sandboxes/ EDIT: You said in your last paragraph…

Hello @Dan Roman Thank you for that image. From that I can now tell that you are using the new search experience while I am using the old search experience. As a work around, you could go back to the old search experience to get the right click menu that will include the ability to open the CSV export in a new tab.…

Hello @Armandorobleee Can you provide a more complete explanation of your question? What are you trying to accomplish? Please share screen images showing your entire Automation Rule. Also please provide screen images showing the output in the rule Audit Log from when the rule executes. Be sure to click all the expander…

Thank you for the clarification. What you describe sounds like the Labels field type used in issues. I don't see a change request for that in the public backlog, but I have not done a thorough search. https://jira.atlassian.com/secure/Dashboard.jspa Given that this is a user community and not the best method to provide…

As a point of clarification, the notifications that will be sent to issue Watchers will depend on how Notifications have been configured for the project. They may not be set to notify Watchers of every update to the issue.

Are they listed in under People and Access in Project Settings > Access? Can you remove them from there?

Hello @Larry Lee Welcome to the Atlassian community. Which support team did you contact? Can you provide us with a copy or link to the instructions you used? You say when you "went back to the project" information was missing. On which system (Production or Sandbox) were you viewing the project?

Hello @Rory Scherer Welcome to the Atlassian community. Have you tried to create that rule? If so, show us what you have and tell us where you are having difficulty. You can find documentation for Automation Rules here: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You can also find on-demand,…

Hello @Rory Scherer Welcome to the Atlassian community. Jira does not support adding additional levels to the issue type hierarchy in the Standard plan, which your post tags indicate you are using. To have that feature you would have to upgrade to the Premium plan, or consider a third party app to manage additional…

Hello @Rory Scherer Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. For a Team Managed project, to see the Subtasks as cards on the board you must change the Group option to Subtasks. In a board for a…

Hello @Timothy McKay There are no incidents currently listed on Atlassian Status page. https://status.atlassian.com/ And I am not having any issues accessing Assets. What exactly are you encountering, and what exactly are you trying to do?

Hello @Rory Scherer Welcome to the Atlassian community. Within the Automation Rule creation pages there is a tab marked Templates. In that tab you will find many example rules, including one for closing a parent when all children are closed. Take a look at that template and let us know if you have questions.

The Reporter field has to be added to the screen used when creating the issue. If you can't set the field manually when creating the issue then the Automation Rule won't be able to set it. The last image is from an issue already created, not from the screen used to create the issue.

Hello @Daniel Gavrila What is the output in the Audit Log for the rule execution? How is the Create Issue permission allocated for the destination Jira project? If the Reporter of the JSM issue does not have permission to Create Issues in the destination Jira project, I'm pretty sure that the Reporter field of the Jira…

True! I don't use that very often and forget it is available.

Hello @Mary Ann becker Welcome to the Atlassian community. Do you have access to apps that extend the capabilities of workflow customization, like ScriptRunner, JMWE, or JWT? With only native functionality, according to Google AI you should be able to do that with a Sub-task Blocking Condition. I don't have a Data Center…

Hello @Guilherme Rocha With Filter Subscriptions it is not possible to get one email with the content of multiple filters. Each Filter Subscription applies to a single filter and generates its own email. You could create a filter that pulls data from multiple projects with different conditions per project though, so that…

Hello @Jason Handcock Welcome to the Atlassian community. Can you provide images that show your complete rule? It will help us advise you when we understand well the rule runs. When does the rule run relative to that Friday date you are trying to calculate? Is it running on a scheduled triggered every Friday (or some other…

Hello @Spasimira Genova According to the weekly blog posts: https://confluence.atlassian.com/cloud/blog/2025 ...the new methodology for hiding fields is to remove them from the field configuration.