Trudy P Claspill Community Champion

Hello @Vikramsingh Rajpurohit When was the last one any user accessed the content of the site? It sounds like your subscription may have been deactivated. I advise you to reach out to the Billing support team through the page I mention in my previous response. As a community of users we don't have permission to access you…

Hello @Lillie Li Welcome to the Atlassian community. Have you confirmed that you have internet connectivity? Have you tried refreshing the page? Are you the only user experiencing this issue with your Confluence site? How long have you been experiencing problems? Were you previously able to edit pages without getting this…

Hello @ciang_affinitiv_com Welcome to the Atlassian community. For future reference adding to posts that are older than 6 months is discouraged in the Community Guidelines . You should review those if you intend to continue participating in the community. And we do hope you will continue to participate! The Two Dimensional…

Hello @Michael Kabacher Welcome to the Atlassian community. The posts on your tag indicate you are using a Free subscription. Is that accurate? If so, when was the last time any user accessed the content? Free subscriptions that are left inactive for an extended period of time may be deactivated by Atlassian. If your…

Hello @hy Welcome to the Atlassian community. While I'm not able to help directly with changing your license model, I was wondering if you would share with us what type of change you are trying to make? What is the current license model? What are you trying to change to? We might be able to offer some advice for you to…

Thank you for that additional information. Check the Atlassian Status page for any incidents. https://status.atlassian.com/ It is possible your subscription has been deactivated or suspended. Access to the Admin Hub and the Billing Account would be required to determine that. Are you able to login…

Hello @jacky_x_zhou For additional clarity, this is a user community populated by others who use Atlassian products, vendors and partners. We are not the technical support team for your Jira instance. You need help from the admins of your Jira instance.

Hello @casava_ai Welcome to the Atlassian community. Have you seen and followed the instructions on this document? https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ You have to cancel all subscriptions that you have initiated. Some subscriptions are Managed by Atlassian, such as Projects…

Hello @PYJATECH I see your reply to Martin that you want to restore, not revoke, your site. If a Free subscription is deactivated due to inactivity the Organization Admin would have received an email stating that on the date of deactivation, as well as warning emails prior to deactivation. In that scenario the data is…

Hello @Tzviki Horowitz Welcome to the Atlassian community. This document describes native backup options for Jira Cloud. https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ Make note that Jira Cloud no longer supports creating a backup file that can be restored to Jira Server/Data Center. To…

Hello @PYJATECH Welcome to the Atlassian community. If your goal is to cancel all your subscriptions and delete your Organization follow the guidance in this document. https://support.atlassian.com/organization-administration/docs/delete-your-organization/ Note that if you have any third party app subscriptions you need to…

Were first publishing the page in which you used [Title]() before trying to click the link? Or were you clicking it while still in Edit mode for the main page?

Thanks for the clarification. The functionality still works in my Free Confluence instance. It is still called out in the Atlassian documentation here: https://support.atlassian.com/confluence-cloud/docs/insert-links-and-anchors/#Create-and-link-to-an-undefined-placeholder-page It shouldn't make a difference but I'm using…

Hello @Skip Sailors Are you putting literally \n at the end of the line of text? In my Confluence Cloud instance while editing a page if I type in [placeholder page name]() ...and then hit the Enter key then the text is converted to a link that does a lozenge next to it saying "undefined". If I then save the page I see the…

Hello @Duong Nguyen Hong Yes, an Atlassian Cloud account will be created for that person if such an account doesn't already exist. An invitation will be sent to the user. They will need to create a password if this is a brand new account. If they already had an Atlassian Cloud account, they will login using the…

Thank you for that additional information. Are you the Organization Admin or Billing Admin for your subscription? Are you using a Free subscription for Jira or a paid Standard or Premium subscription? Are there other users of that Jira instance experiencing the same problem? When was the last time any user successfully…

You can also check their public ziira instance to see if such a change request already exists. https://jira.atlassian.com/secure/Dashboard.jspa

Hello @Chris Berry The total points allocated to items in the sprint should show at the top of the sprint on the right in the backlog screen. It should appear as three colored bubbles. To see past velocity you need to go to the Reports tab and view the Velocity report. There is no functionality to display past velocity…

Hello @Kelsea Wall Welcome to the Atlassian community. We are a user community, populated by other users of the products, app vendors, and Atlassian partners. We don't have access to delete your account. We might be able to advise you about how to accomplish that. Did you find this information?…

Hello @tapan The native Log Work feature doesn't support adding anything besides a text description to each work log. The chart also has no capacity to group data by attributes of work log entries. If you want that sort of functionality you would need to create a custom solution that gets work log data via the REST API,…

Hello @Justine Given that you are using the premium plan your instance includes the Plans feature. https://support.atlassian.com/jira-software-cloud/docs/get-started-with-advanced-roadmaps/ That feature has some capacity planning capabilities in it.…

Hello @Peter Willis Welcome to the Atlassian community. Are you an administrator of your Organization or a non-admin user of Confluence? Support cases can be opened only by administrators. End users need to contact their local administrator first for support If the local administrator can't solve the issue then they can…

I believe the problem may be here: The attribute is key as in the Key for the Project. What you have provided is the name of the project; SDA_Test_Space. The key for the project is STS. Try providing STS rather than SDA_Test_Space in the mapping and let us know the results.

You can work with a Jira Administrator for your environment to try to address the issue. They can reference the information here in your community post and they can open a support case directly with Atlassian for more assistance if needed. But I believe the final answer will be that the Add Form option will not be able to…

Hello @redingtongroup Welcome to the Atlassian community. This is a community for discussing topics related to Atlassian products. This specific post is about migrating from a self-hosted version of an Atlassian product to the Software-as-a-service version of the product which is referred to as the "Cloud" version. This…

Hello @Vikramsingh Rajpurohit Welcome to the Atlassian community. Are you able to access other Jira Data in that Jira instance? Are you an administrator for the Jira instance? Or are you accessing a Jira instance that somebody else gave you access to? Can you access https://rekken.atlassian.net/jira ? If you can access the…

I was unclear. When I was asking about the URL I was asking you to navigate to the location where you edit the layout of the form, where you add and remove fields on the form. The screen and URL you see when editing the form should be different if you are editing a Proforma form vs. a form from the engine that is currently…

As a final question to Gemini I asked it, given the conclusion about how the current Forms engine for Software projects works, how could you be having different experiences in two Software Company Managed projects on the same Jira instance. It came up with the following respons. Given that Jira Software Cloud forms…

Hello @Ayo Ejidiran Welcome to the Atlassian community. Exactly what is happening? Does the page not finish loading? Is this what the page looks like after you complete the token creation steps?

Hello @Ben Spillane However, by creating a new filter with one minor tweak, we can get a little bit closer to answering the original question: "how many sprints on his/her current board originated from a different board" Create a new filter for the dashboard gadgets to reference: * This filter will essentially take…