Trudy P Claspill Community Champion

Hello @tsiklauri Your email may be listed as a billing contact on that subscription, even if you don't have access to the content of the Confluence site. If you have concerns about that, I recommend that you contact the Billing support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Tinker Fadoua I'm not sure of the point you are trying to make in response to my answer. I did not say anything that contradicted your statement. You can have a hierarchy of more than the default 3 levels in Jira Cloud if you have a Premium or Enterprise subscription. The additional hierarchy levels must be defined…

Hello @Carlos Matta Context and structure are critical in debugging an automation rule. Can you please share with us screen images showing your entire automation rule? You said the JQL is executed "within a branch". How are you executing that JQL? Are you using a Lookup Work Items action? How are you determining that the…

@Pablo V_ As per the July update I referenced the option to revert has been deprecated for Free and Standard plans, and will be available on Premium and Enterprise plans only until "late July 2025". So if it hasn't happened already, within the next 7 days no users will be able to go back to the old navigation.

@Danno The author is trying to raise a request in Atlassian's public backlog, hosted in Jira at https://jira.atlassian.com In that system there are Projects for each Atlassian product - Jira DC, Jira Cloud, JSM DC, JSM Cloud, Confluence DC, Confluence Cloud, etc. The problem is that when one tries to Create a new issue the…

Hello @Jonah Johnson At this time Atlassian is not providing an option to switch back to the previous navigation style, and has not indicated that it has any plans to make such a switch back available again. Here was the most recent update about the roll out:…

Hello @Jason Patrick Welcome to the Atlassian community. Your requirement can be met. You can keep your Team Managed project, but you will have to add a Company Managed project to contain the Level 2 issues.…

Hello @MJ Welcome to the Atlassian community. You can most definitely make multiple boards have the same layout for a Company Managed Software project. How are you concluding that you can't do this? In a board for a Company Managed Software project the name of a column can be different than the names of the Statuses mapped…

@Lucas Modzelewski _Lumo_ As per that article, with only native Jira functionality... The author indicated in their post that they have access to ScriptRunner though, and a solution using SR is in the post I referenced in my reply.

Hello @Sowbarnika.Kuppuswamy From your board settings can you show us two items? 1. The Filter shown on the Details. 2. The Columns mapping shown under Layout. You would need to start with the Filter from Details. To that you would need to add criteria to exclude issues in Active and Future sprints. An issue might be in a…

This appears to now be a permanent change. Easier status updates for work items 

So, in a Company Managed Service project you find the work items listed here, in a Work Item Type Scheme that is associated to the project. You can modify this scheme to add more Work item types to it that have already been created by a Jira Admin. (The creation of new Work Item Types by a Jira Admin is done separately…

Hello @Amitava Chattopadhyay We are a community of users of our own Atlassian product subscriptions. We don't have access to your subscription information. If you would like to work directly with Atlassian Support open a case at https://support.atlassian.com/contact/# If you want to share screen images with us, we may be…

Hello @Norman Cates Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members.

Hello @samanthacs Welcome to the Atlassian community. This is a user community and is a great place to ask questions and have discussions to get input from other users. It is not the best method for reporting bugs or contacting Atlassian directly. You can check the Atlassian public backlog to see if this bug has already…

Hello @Youngju_영주 If you are not an administrator of the Jira product you do not have access to get a list of the administrators. You may be able to contact your administrators if they have enabled the Contact Administrator form. If they have you would find the link to it under the gear icon near your avatar. If that…

Hello @Sowbarnika.Kuppuswamy Welcome to the Atlassian community. There is not a built-in "export Backlog" feature in Jira currently. The solution will involve using the board's base JQL, adding the Sub-filter (if present, and applicable only with Kanban boards), and adding other conditions if you want to exclude items that…

こんにちは @Matsushita Kaede 、 Atlassian コミュニティへようこそ。 Jira 製品へのアクセスを制限する最初のステップは、https://admin.atlassian.com にアクセスし、ユーザーアクセス設定を変更することです。 「アプリ」メニューで「ユーザーアクセス」を選択します。 「承認済みドメイン」タブをクリックします。次に、「任意のドメイン」の横にある「編集」オプションをクリックします。 各製品の「ロール」を「なし」に設定します。これにより、明示的にリストされていないドメインのアカウントを使用してサイトにアクセスしようとしたユーザーには、自動的にアクセスが付与されなくなります。…

Hello @William Wang Welcome to the Atlassian community. This specific forum is a location for questions concerning the Confluence product from Atlassian. Can you clarify how your question relates to the Confluence product? Assuming the answer is that your question does not relate to Confluence, you may want to look…

Hello @jira_admin_cu Are you asking for the code to specify the the project roles and/or specific users that should see the option? This post asks a similar question and includes an answer that provides code: https://community.atlassian.com/forums/Jira-questions/Issue-on-Condition-script-Fragments/qaq-p/2114185

Hello @Alejandra Martin Do I understand correctly that you: 1. Created a Form. 2. Set the Form access to Limited. 3. Got a Link for the form. 4. Gave that link to another person who does not have a Jira License. 5. That user was able to access the form with that link, complete the form, and submit the form without error.…

Hi Mary, Isn't that explained by this statement in the documentation? How projects interact goals, epics, and others Projects are similar in size and scope to Jira epics, and both a project and epic may represent the same body of work happening on a team. You can also sync the project and the epic,... If that doesn't…

Olá @railene de santana chaves , Bem-vindo à comunidade Atlassian. Você está perguntando sobre um método para entrar em contato com o Suporte Atlassian para obter assistência com sua tarefa? O Suporte Atlassian é contatado através da criação de um ticket no Portal de Suporte ao Cliente, e não por e-mail. No entanto, se…

Hello @Mary Irion Can you provide a screen image showing the dialog you get for creating the "Atlas" project? Based on a quick search it appears that the product previously known as "Atlas" is now subsumed within "Platform Experience".…

Hello @Chris Rhodes Have you taken advantage of the free, on-demand training available through the Learning link at the top of the Community pages? I went there and select On-demand Learning > Browse All Learning. Then I filtered for Jira and Jira Service Management and entered "dashboards" as my search term.…

Hello @Gurmit Virk Welcome to the Atlassian community. When asking for help with an Automation Rule please provide the following: 1. Screen images that show your entire automation rule. 2. If you have triggered the rule and not gotten the results you expect, provide screen images showing the details in the rule audit log…

Hello @Kevin H_ Is your project Team Managed or Company Managed? Get that information from the Type column on the Projects page, which is accessed from Projects > More Projects > View All Projects. When I tried to replicate this with a Company Managed Software project using a Kanban board the Sub-task showed up in the…

Hello @Alejandra Martin What type of project does this concern? Get that information from the Projects list which can be accessed from Projects > More Projects > View All Projects. I was testing the same functionality in a Team Managed Software project with a Kanban board, and did not have the experience of not being able…

Thank you, @Bill Sheboy !! I did not try adding the action to a rule myself. I pulled "20" from the image that is currently shown in the documentation. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table

@Simmo This article was published 2 years ago, but the Atlassian documentation still has an image that says the limit is 20. When will the documentation be updated? https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table