Trudy P Claspill Community Champion

Hello @Adam Bang How is the Story Points field in your Epics getting filled? Jira does not inherently sum up child issue Story Points and update the field in the Epic. That could be getting done by an Automation rule or other automated process put in place by Jira Admins for your instance. The Epic Story points would not…

Add another Field Value condition to check the Issue Type field is equal to User Story.

Hello @JG Have you tried to create the rules? If so, share screen images of what you have so far. There is free on-demand training on creating Automation Rules that you can access from the Learning link at the top of the Community pages. The basic structure of the rule would be: Trigget: when item transitions To status:…

On a free subscription you are not allowed to change the Access settings of Team Managed projects, nor customize the Permission or project roles. Refer to https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ If you want the invited users to have Agent access for your Service…

Hello @Marco Hurtado Welcome to the Atlassian community. We are a user community so cannot directly help you. But I am able to flag your post here to raise it to the attention of Atlassian Team members. You should hear from them within two business days.

Hello @Lindsay Kirsch Do you mean the system provided "Flagged" field? The field that gets set when you use the "Add flag" action?

Hello @William Avila Welcome to the Atlassian community. What type of project does this concern? Get the project type information by clicking the ... button next to the project name in the left-side navigation panel. Are you referring to the native Story Points field that is provided by the System or a custom field you or…

Hello @s_mokhov Your post tags indicate you are using Free subscriptions. Is that accurate? When was the last time any user logged into Confluence on either site? Free product subscriptions that have had no logins/access for 120 days will be deactivated due to inactivity, and after 15 more days the content and product will…

In my system modifying the groups (either their names or their queues) did not appear to change the order of the display in the left-side panel, but I did not do extensive testing including clearing my browser cache to see if my view had been cached.

I think that document may not be accurate. Looking at the Jira pricing plan it seems like AI features are not yet included in the Standard plan. You might want to reach out directly to Atlassian Support or Billing/Licensing/Purchasing Support to get confirmation.

Hello @Rich Douglass Welcome to the Atlassian community. Please show us screen images of your entire automation rule, and the details of the step where you are trying to set the "due date" field. There are multiple problems that could be occurring. "customfield_10015" may not be the correct reference for the Start Date…

Hello @NoName I think when you say you've asked this before you are referring to this post: https://community.atlassian.com/forums/Jira-Service-Management/Sorting-queue-in-priority-group-list/qaq-p/2864676 I have not found any Sort or Reorder option for the Priority Groups. In my system the seem to be displayed in the same…

Hello @Manuel Pereira Welcome to the Atlassian community. According to the message it is the Sum Time Spent field that is required, not the Time Spent field that is in your transition screen. Notice that there are 2 Time Spent fields that could be chosen in a Validator/Field Required configuration. You need to change it to…

@Marc -Devoteam- The author already did that and stated that when transitioning issues manually it works as expected. If I understand the post correctly, I think the issue being asked about is when the workflow itself is updated to remove the old statuses and then published, there is an option to map the old statuses to…

Hello @Richard Switzer Welcome to the Atlassian community. You have to navigate to Organization Administration first by going to https://admin.atlassian.com . From there you select Settings and should find an option for AI-enabled apps.

If you have due dates at all levels and you want only the items where the due date matches the criteria that are overdue and have a due date within 14 days. ...then the JQL you would want would be: For overdue items: project in (comma separated list of the 5 company managed projects) and duedate < startofday() For items…

Hello @Jewell Sutton You are talking about 3 levels of issues: - Epics - standard item types that Children of Epics, and standard item types that are not children of Epics - sub-tasks Are you setting due dates at every level, two levels, or just one level? The answer to that is critical to creating the correct JQL.…

You are correct @Bill Sheboy . I mistyped my response. I have updated it to correctly state that we cannot add the Automation for Jira user directly to User Groups or Project Roles. And my second point about the "group" to which that user belongs is irrelevant because the user is assigned to the system-managed Project Role…

@Jo-Lee Bertrand If your organization also wants to pre-fill text in Description to appear in the Create Issue dialog, you might want to explore the option I referenced in my Answer.

Hello @Andrew Newnham Welcome to the Atlassian community. There is a change request about it to which you can add your vote. https://jira.atlassian.com/browse/JRACLOUD-63999 There is a link in each change request to Atlassian's new feature policy which you can review for information on how they evaluate and prioritize…

Answer Edited: Hello @Youssef Soliman Welcome to the Atlassian community. You are running into a few limitations of Jira Automation. 1. Setting comment visibility to a Project Role can be done only be members of that role. 2. You cannot manage group or role membership for the Automation for Jira user. The only available…

Thank you for that clarification. I still see those arrows in my instance, next to the page breadcrumbs. I believe those only appear if the Jira issue has a Confluence Content link to the page. Have you confirmed that the page you are viewing is actually linked to a Jira issue? Can you do the reverse of finding a Jira…

Hm, have you ever worked with the browser Development Tools before? Sometimes examining the output there while you are executing browser actions will provide a clue about what is occurring. You can find some information about that in this KB article from Atlassian:…

Hello @Frederik Vodsgaard What is the output in the rule execution audit log when the rule runs when an object has been removed from the issue? My suspicion is that because the rule is triggered by a change to an issue the rule then has no context for the Edit Assets action. The Lookup Objects action doesn't change the…

Hello @Lokesh Jayachandran Welcome to the Atlassian community. Can you share with us the API endpoint you are using and the parameters/payload you are including?

Hello @Kerrie Did you continue to experience the problem for an extended period of time? Did you check the Atlassian Status page to see if there was an incident that may have caused the problem? https://status.atlassian.com/ I don't see a record there of any incidents at the time of your post. Did you try in different…

Hello @Lisa Ferguson Welcome to the Atlassian community. Do you get any sort of error message? Have you refreshed the browser tab? How many things (boards, projects, etc.) are in your plan scope already? What is the project type of the project you are trying to add?

Hello @justin duggan Welcome to the Atlassian community. What specifically is stumping you? Have to taken advantage of the free, on-demand courses available through the Learning link at the top of the Community pages? There is also a link there to free, live Community-led training. Have you set up free subscriptions to the…

Hello @Mark Phillips What notifications are you trying to limit? If the rules are updating issues, the act of updating the issue generates notifications separately from any Send Email action within the Automation Rule itself. If you are using Edit actions there is an option within them to disable email notifications. I…

Hello @George Abdo This part of your filter: updated >= -28d ...is going to give you all issues updated within the past 28 days. That doesn't align with this requirement that you stated. "Updated 10 days ago or earlier by the assignee" If I understand that correctly you want to not include things that have been updated in…